Navient Debt Collection Complaint

Navient Debt collection department,

Non-federal student loan Communication tactics Frequent or repeated calls Virginia

Calling every - or -, I spoke with an agent, said I would make payment over the internet. This was agreed with the agent since I do not give my personal information to persons who direct call me regardless of the phone number that is calling. I then proceeded to the website and made a payment within minutes of speaking to the agent. I also at that time requested they not contact me with auto dialed collection calls. - Hours later I received an automated call. I then hung up, and called the company and got in touch with another agent and stated that I have a pending payment on record, and to please stop calling me. He stated that they would not stop calling me unless I wanted to make another payment over the phone. At which point I brought up my stance on giving information over the phone and the fact that if they called me once in a day that I would most likely not have additional money the -, -, -, -, or - time during the day. He then stated that they could call at least - times in the day with no penalty. That in my book is still harassment. I could understand - or - with the possibility of having missed - of the calls, but -?! I would like something to be done about this. It is not right for a loan collector to harass someone into payment. Not only that but when you call them they are less than cooperative with an attitude.