Review and analysis of over 16 complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 16 official complaints related to Having problems with customer service. Out of the 16 consumer complaints against Wells Fargo & Company, 13% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 94% were processed in a timely manner. 0% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service April 7, 2017 - The daughter ( - ) of my former spouse took out an $8000.00 student loan and was able to have me listed as a co-signer without my prior approval. Despite filing a report with the - police department and being labeled as identity theft by them, Wells Fargo is refusing to release me as a co-signer on the loan. While my former spouse and I lived together while married, I did not grant her daughter the right to use me as a co-signer at any time. The bank has struggled to provide me with relevant information, and refuses to speak with me to understand the facts involved with this situation... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service February 4, 2017 - I had applied to - - University as a -. I was told that the unaccredited university was achieving accreditation within the next 3 months and guaranteed accreditation credits upon graduation. I contacted Wells Fargo for a private student loan in - to obtain a - - -. After receiving a verification of enrollment, I had personally sent emails and called - - University 3 days after acceptance stating that I did not wish to continue my education with this university and that any accrued expenses would be debited from my repayment at my expense. I was told that the money ha... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service January 24, 2017 - I have been going back and forth with Wells Fargo regarding reporting on my student loan, they agreed to remove two late payments from my CBR 's as they were mailing statements to an incorrect address that was provided to them by someone other than me. I have since updated the address on file and phone number with them. As they allowed changes to my account to be made by someone other than the primary account holder which caused statements to be mailed to the incorrect address I believe all the late marks should be removed from my CBR 's as the co-borrower was making payments, and I had no way... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service November 11, 2016 - I requested a forbearance from Wells Fargo, but was instead sent to collections even though my request was sent in a timely manner. I even spoke to a representative about the situation and was assured I would be put in forbearance well before I reached the 90 day threshold for being sent to collections.... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service November 7, 2016 - I have a loan with Wells Fargo, they are reporting it 30 days late, when they kept rejecting the payment from the bank. The account I have, has no check, so I am forced to pay it electronic. When I called them they told they have no clue whats going on. I finally paid it over the phone, but they still reported it 30 - days late. Their lack of communication and assistance was horrible. In addition their web site was of no help. It does not work half the time and they give you incomplete information. They do not seem to understand how to help on the phone with these issues. Even my bank - adv... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service November 3, 2016 - I sent in - checks to Wells Fargo Educational Financial Services. They only cashed - check and when I called to ask about the status of - check they were less than helpful. The first lady that i spoke to first blamed me for putting - checks into the same envelope.Then after a few minutes of that blame-game, she blamed me saying that i sent the - check to the wrong address ( which is impossible because they were - in the SAME envelope ). I told her how they were - in the same envelope and she continued to blame me. When i asked her how Wells Fargo was going to fix their err... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service October 28, 2016 - I have been battling with Wells Fargo for years, most recently within the last couple of months. I have been submitting any documentations that I can send to them because my ex-boyfriend took out this loan in my name. This is a fraudulent account. I even have proof that Wells Fargo closed this account on my Credit Reports and then they keep changing the balance. I do not agree with this. They are not organized. The person who most recently handled this case, -. I was informed for over a month that she was a part of the Fraud department. Then she changed it today that she is part of the Reco... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service September 29, 2016 - CFPB : I am writing to dispute erroneous credit reporting of my student loan by Wells Fargo Bank in my -, -, and - credit file. Wells Fargo is reporting that my student loan, which I have never been delinquent on, is in Chapter - Bankruptcy " Wage Earner ''. This item Chapter - Bankruptcy is inaccurate because I never filed Chapter - Bankruptcy. I have requested that the information reported to the credit bureau be corrected on numerous occasions. Wells Fargo has responded that it was in fact an error, and that it would be resolved ( attached is a letter from Wells Fargo ). H... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service August 19, 2016 - Applied for a co-signer realease from a Wells Fargo that I have consitently paid ontime since - was denied because my - - score was to low. No mention of what an approriate score is even in converstation with Wells Fargo representative before I sumbitted the application. Still do n't know what the " ideal '' score is me to recieve a cosigner release. Just this year I have been offered by Wells Fargo the oppurtunity to refinance my student loan without a co-signer so I am utterly confused on how I can be eligible to refincance without a co-signer but my score is to low to get a co-sign... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service July 21, 2016 - Call to WELLS FARGO - - 2016 @ - Just was in a phone call with Wells Fargo on my son 's student loan. First the help was not very helpful. I wanted to know if my son 's charge off was taken off my credit report. She said if I am the cosigner, then it will show. I said I got that, and his was cleared off. IF that is the case, then mine should be. She said there were many documents sent to my home, ( and I dispute that accuracy ) explaining the status. Under the contract, he was to be registered as a - - -. He has proof that he was well with any grace period, specifically the d... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service July 19, 2016 - My name is - - and I am desperately trying to seek some assistance from Wells Fargo about a personal business matter. I have been a student loan customer of Wells Fargo Bank since - of -. I have taken out a total of - separate private educational loans, with - of them being paid in full with no late payments. They are as follows : Acct # - - $2500.00 - Paid in Full - Perfect Payment History. Acct # - - $3500.00 - Paid in Full - Perfect Payment History. Acct # - - $3400.00 - Paid in Full - Perfect Payment History. Now to the last - private educational loan... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service July 1, 2016 - I have a private student loan through Wells Fargo. I got behind on payments, but I knew I was starting - school soon so I was looking forward to receiving a forbearance to postpone payments until I graduated. I started graduate school on - -. I informed Wells Fargo of this on - - because I knew my student loan was schedule to default on - -. Wells Fargo said I did n't appear on the -, so I needed to get my school to fax Wells Fargo a document verifying that I was a student. I gave my school this form that same day, - -. - - was a Friday and my loan was sched... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service June 22, 2016 - I am a cosigner on my child 's - loans. My child refuses to make payments or consolidate the loans even though they earn an excellent salary. Wells Fargo is aware of the problem yet they do not pursue the borrower at all with any notifications or attempts to collect, yet they come after me as if I were the primary borrower. Wells Fargo has stated that there is a vehicle by which I can be removed as cosigner. I have requested that they do this. Wells Fargo repeatedly states that someone will be in touch with me yet I have not received any contact from anyone at Wells Fargo regarding this pr... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service April 11, 2016 - - -, - Issue : Mother needs to be released as Co-Signer on Daughter 's Student Loan Accounts There are - student loan accounts for me, where my mother is listed as a co-signer on. The agencies that serviced these accounts are Wells Fargo, - - -, and -. They have just written off my student loan accounts this year. Wells Fargo offered me a pay off my student loan since it dated back to -/-/-. I was n't aware they reported it as a write-off on my mother 's credit reports. I have been struggling paying my student loan accounts and have been on my own since -/-/-... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service February 16, 2016 - In 2000 I cosigned a loan and the borrower has not paid the latest installment. I wish to pay off this loan but Wells Fargo Education Financial Services is giving me a difficult time about paying off this loan. ... |