Review and analysis of 6 consumer complaints against FirstSource Advantage, LLC
Out of the 6 consumer complaints against FirstSource Advantage, LLC Student Loan, 0% were disputed by the consumer (i.e. the consumer was not happy with how FirstSource Advantage, LLC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against FirstSource Advantage, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 5 |
| Getting a loan | 1 |
Firstsource Advantage, LLC communication tactics you told them to stop contacting you, but they keep trying January 2, 2018 - -/-/2016 After repeated calls I asked the manager of - - - to not call my work and gave my personal cell phone number. Reminded them that the fair trade commission established the fair debt collection practices act and under this act it states that after I have given them a oral warning not to call my work its consider harassment and if they continue to call my work I can seek legal pursuit after them.I have now documented and my front office has documented several times they have been calling my work number. They do n't seem to understand and continue to harass me and now I might lo... |
FirstSource Advantage, LLC communication tactics frequent or repeated calls March 22, 2017 - Called my phone at work several times after asking not to call my work phone. Several times they keep saying they have no record of them calling and no record of me on tape saying not to call.... |
FirstSource Advantage, LLC communication tactics frequent or repeated calls March 22, 2017 - After being advised of a large debt on my credit report on -/-/-, I contacted - on -/-/-, who very vaguely told me that my account was " Charged-Off '' and I needed to contact FirstSource ( the collection agency ) which - supplied the phone number to me. I asked - to send me a copy of my back statements so I could find out what happened & when. As of this date ( -/-/- ), I still have never received anything from - -. I then contacted FirstSource on -/-/- and asked them about my account. I was told they just received the info. They looked into it and contacted... |
FirstSource Advantage, LLC false statements or representation attempted to collect wrong amount March 6, 2017 - I 'm filing this complaint against -. Back in -/-/- I reviewed my credit report because I was in the market to purchase a home for my family. When I was looking at my credit report, I noticed that there was a collection to a - for $18000.00. It said it was for a -. I have only gone to - college/university ever and that was to -. I have been paying that loan for well over a year now trough -/Dept of Education. When I saw this debt I disputed it with the - credit bureaus. There is no way I could be paying -/dept of education and still have to pay -. I did this... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt resulted from identity theft March 3, 2017 - -, - SOC SEC # - DOB -/-/-/-/- ADDRESS - - - -, - -- - Todays date : - Your company have violated FCRA 615 ( f ) ( 15 U.S.C. -/-/-m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shall sell, transfer for consideration, or place for coll... |
FirstSource Advantage, LLC communication tactics threatened to take legal action February 15, 2017 - This company is leaving messages at my place of employment after telling them by phone to not call my place of employment because I could lose my job.The calls are still being made.My place - employment tel. no. that I have asked them not to call is -.... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt resulted from identity theft February 10, 2017 - All of my personal information has been stolen from me, every time I dispute the collection agency places it back onto my credit report.... |
FirstSource Advantage, LLC communication tactics threatened to take legal action January 19, 2017 - My understanding is that medical bills can not affect my credit score. This is a medical bill from my - - -... |
FirstSource Advantage, LLC dealing with my lender or servicer trouble with how payments are handled January 11, 2017 - The university returned a portion of my student aid without informing me until after the term was completed. I was enrolled for a certain number of hours. I was unsuccessful with one class. The university had already received my financial aid package and applied it to fullfill the balance. However, at the end of the term, they returned a portion of the funds because i was not successful in a class. They did not correspond with me prior to doing this or inform me that it would happen.... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt is not mine January 7, 2017 - A relative used my social security number when checking in to a hospital. He did not have any identification of mine, he just knew my social security number. I have tried to get any documentation from the collection agency proving the medical bill belongs to me and explained that a relative had stole my identity. They have refused to provide any documentation.... |
FirstSource Advantage, LLC improper contact or sharing of info talked to a third party about my debt November 16, 2016 - First Source Adv. is contacting family members about debt.... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt was paid October 31, 2016 - - fraudulently billed me for procedures that were not performed, agreed to by myself, or authorized by the -. While we have demonstrated that we payed the quoted price for the procedure, - committed an anticipatory breech in this billing. After multiple attempts to bully us into payment, they have once again submitted this to another collection effort, a year after our last settlement of issues. This is causing us stress, time, money and unnecessary distraction. I am uploading the documents that should settle this once and for all, but please be advised that my files are complete an... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt was paid October 29, 2016 - I have tried to contact this company several times. I have spoken to several people and left voicemails with no return call or resolution. They are saying it for a debt I have for an old hospital bill with - hospital. However, I have called - directly and have been told I have or had no outstanding money due, and they do not know what the collection company is trying to collect. How do I have this removed from my credit report?... |
FirstSource Advantage, LLC disclosure verification of debt right to dispute notice not received October 20, 2016 - This company never sent me a notice of right to dispute at all. I sent a debt validation request asking for information and they have yet to respond. They even pursued to report the debt to - and had not yet validated the debt with me during this 30 day period. This is a violation of the FDCPA. I will seek legal ground if this is not stopped.... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt was paid October 12, 2016 - I have a collection that is on my credit report with a $0.00 with First Source Advantage and when I called to ask them to remove it, they stated that they have no accounts for me under my name or my social. No one there could give me an answer as to what this collection pertains to and who I could speak to to have it removed as there was no account they could locate to help me with my situation.... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt was paid October 11, 2016 - I am disputing a debt form - - that was transferred to the debt collection company of Firstsource Advantage LLC. I owed - an original debt of something like - for annual usage fee. I do n't really use this card all that much so I wanted to pay off that balance and close the account. They said my best option was to use the points that I earned over time and convert that to $ $ $ pay off the balance and close the account. I said great, that is what I will do, please use my points to pay off the balance and close the account. I even had - or something unused points left which amoun... |
FirstSource Advantage, LLC disclosure verification of debt not given enough info to verify debt October 1, 2016 - In late -, early - I went to - - - in - CA for an -. Shortly after I lost my job and was not able to pay my bill and the account went into collections until I was able to pay. To my knowledge, I had paid my account in full of $330.00 to - financial services, and never showed on my credit report. Within the past year I have noticed that OneAdvantage is showing on my - report for currently $130.00 and Firstsource Advantage for $130.00 on my - report. These accounts ' amount increases over time and sometimes they are different amounts. They both say the origi... |
FirstSource Advantage, LLC improper contact or sharing of info contacted employer after asked not to September 29, 2016 - they keep on calling and calling. They also call my employer.... |
FirstSource Advantage, LLC dealing with my lender or servicer received bad information about my loan September 15, 2016 - Took out a loan thru the school now I found out the school has closed and I am unable to continue earning my - degree. My credits will not transfer and I am stuck with the bill they did not offer me any refunds... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt was paid August 30, 2016 - -/-/- -. I live in -, - and am covered by our medicare program through Medicare/Medicade known as the - - -. Although I have to go to an in network general practice doctor in the event I suffer a medical emergency ( I.E. Being taken - from my hotel room to - - Hospital where I - ) my - - Plan provider ( - for short ) pays - % of all the costs, regardless of where this hospital is located. In this case it was - - in -, -. I did not even know my name or if I had a girlfriend or really anything else for that matter for another few days. ... |
FirstSource Advantage, LLC communication tactics frequent or repeated calls August 16, 2016 - I received a call on my personal cell phone about a week ago from a company identifying itself as " First Source Advantage. '' They asked for a person by name, who used to be my roommate but died this past -. Before his death we shared a phone number for our land line, but that has been disconnected. I explained to the caller that the person was deceased and they had called my personal cell phone. Today I received another call from the same company, again asking for my deceased roommate. I told them again that he died in -, and their representative essentially accused me of lying. I ... |
FirstSource Advantage, LLC disclosure verification of debt right to dispute notice not received August 14, 2016 - On - First Source Advantage sent a settlement offer for a debt. On - a request for validation of debt was sent to the debt collector. On - a second request for debt validation was sent to the debt collector. Although federal law requires a 30 day response, the debt collector has yet to validate this alleged debt and now they are in violation of the FCRA and should immediately removed this unverifiable information from my credit report.... |
FirstSource Advantage, LLC communication tactics threatened to take legal action May 31, 2016 - Got a call from a - - who said he is calling on behalf of One Advantage LLC for Account # -. He said I have to take care of this business matter today or they will proceed to take further legal actions and will file a motion to garnishment against my check within the next 24 hours if the matter has not been resolved. The person that called me had a - accent and was very rude. He said the amount was for -. ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt was paid May 23, 2016 - This one advantage, llc trying to collect debt from -/-/2007 If this pertains to school loans and all my loans where consolidate and are in forbearance so I do not owe what they are trying to collect. If this is from - they lied about there programs and rushed me to start before I was ready and before they had all my transcripts to make sure I was able to start program selected and that it would lead to career desired and I found out after it would not when they told me it would. Staff was not helpful ... only want money. ... |
FirstSource Advantage, LLC disclosure verification of debt not given enough info to verify debt May 17, 2016 - I have been making payments to one advantage and they are not applying them to my account. The customer service rep said that have another other accounts not reflected on my credit report. I currently have an open dispute because they sent me verification for another person with similar name. They also have an account in which they list the first name of - of my children and the last name is totally different. They said I have a balance of about $1100.00 when all - credit reports are showing only $530.00. ... |
FirstSource Advantage, LLC disclosure verification of debt not given enough info to verify debt May 11, 2016 - On - -, 2015, I disputed this debt through - Credit Bureau. See Attached Since it was verified I requested what documentation was used to verify such debt. And requested through debt collector what contract does it have assigned to them. This fraudulent attempt to collect a debt should be removed immediately. ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt is not mine January 30, 2016 - I have a collection showing up on my credit report that never happened ... |
FirstSource Advantage, LLC improper contact or sharing of info contacted employer after asked not to January 11, 2016 - This company First Source Advantage has called my employer several times and left voicemail messages at my place of employment for me stating on the recordings that they are calling to collect a debt and leaving a number - stating that if this is the wrong number to call and let them know. I do n't believe that they are supposed to leave messages at my place of employment stating that they are calling to collect a debt. Additionally, I called them on last week - -, 2016 and requested that they only contact me by mail. I informed them that someone else at my place of employment retriev... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt resulted from identity theft January 5, 2016 - this account was a result of my identity being stolen and yet their is a collection for services or things that i never was there for it was opened because of my identity being fraudulently used ... i have since filed updated police report and notarized affidavit of id theft from the ftc ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt is not mine December 28, 2015 - We started receiving calls from Firstsource ADV - - - last summer about debt collection for someone else. I called back on - -, 2015. I told him that they have the wrong number and they were reaching the - residence. In other words, they were calling the wrong person. We were rudely asked " what phone number do you want me to remove '' and we told him. He refused to take the case number ( - ). However they still are calling us, and just called this morning, - -, 2015. We want this to stop! ... |
FirstSource Advantage, LLC disclosure verification of debt not given enough info to verify debt December 16, 2015 - i have been contacted by First Source Advantage for a - CC debt from 10 years ago, the debt has not been on my credit report for years. could be potentially legit debt, I have been cleaning up my credit I 'm unsure what I have paid off in the past. I have ask for verification of this debt and even provided an updated address. they have failed to send any information. they called back after a month, i still had n't received any information, they verified the address in their system, which was correct. Here it is another month later I Have n't received any documentation and they called aga... |
FirstSource Advantage, LLC improper contact or sharing of info contacted me after i asked not to December 10, 2015 - First source advantage keeps calling me at work eventhough I have told him not to. They call me on my cell multiple times a day. ... |
FirstSource Advantage, LLC communication tactics frequent or repeated calls December 4, 2015 - They call repeatably/ constantly throughout the day and NEVER leave a message nor indicate who they are answered. It has been nonstop for a few months.They call at work and on my cell phone. They have been instructed to only call at home repeatly. ... |
FirstSource Advantage, LLC disclosure verification of debt not given enough info to verify debt November 18, 2015 - I sent the creditor a letter requesting the debt be verified on - -, 2015. I have not received any such documentation. ... |
FirstSource Advantage, LLC improper contact or sharing of info talked to a third party about my debt October 30, 2015 - They call several times back to back. When I answer they do not talk they hang up and call back. Have called family saying my family member is involved in a credit issue with me and called employer looking for me but they will not talk to me ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt was paid October 30, 2015 - - contacted collection agency called One Advantage, LLC and advised them that I do not owe anything on # - $650.00. I contacted One Advantage, LLC and requested from them a closed paid in full letter noting that I am not responsible or do not have a pending open balance. ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt was paid October 30, 2015 - - contacted collection agency called One Advantage, LLC and advised them that I do not owe anything on # -/- $650.00. I contacted One Advantage, LLC and requested from them a closed paid in full letter noting that I am not responsible or do not have a pending open balance. ... |
FirstSource Advantage, LLC false statements or representation indicated committed crime not paying October 28, 2015 - The company listed on the attachment posed as a debt collector for the department of education. Leading me to believe that my debt would be settled and cut in half if I agreed to make a one time payment. The company told me that the department of education would be paid in full by them. Months later I received a call from another agency representing the department of education, saying the debt still remains and nothing was paid off. ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt was paid October 26, 2015 - In 2012, I was covered by health insurance plan with - and do not owe any outstanding balance for this account. Please provide me with information pertaining to this account that proves that the bill was not settled. ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt is not mine October 26, 2015 - In - of 2012 my identification mainly my social security card and Florida ID card was lost or stolen from my handbag and a sequence of accounts were open and checks cashed in my name. As soon as this was realized, I filed a police report ( see attached ). This account is unknown and was not opened by me. ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt is not mine October 26, 2015 - Phone voice mail call received on - - from a - '' said he works for a company First Source Advantage, LLC '' in regard to a unpaid debt. He left a callback number - and a case number -. I am a federal employee and have been involved in - data breeches over my carrier. My SS number was used in a fraudulent tax return in 2013. I researched this company and it has been associated with fraud. Contacted FBI and they referred me to you. ... |
FirstSource Advantage, LLC communication tactics frequent or repeated calls October 1, 2015 - They keep calling. I have stopped answering due to the rudeness and threatening tone they use. Refuse to give me any information pertaining to exactly what the debt is and who from. ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt resulted from identity theft September 18, 2015 - this acct is showing up on my credit report when it is not mine and yet it has not been removed i have faxed copies of my information police report / id theft affidavit and identification in this matter ... |
FirstSource Advantage, LLC communication tactics threatened to take legal action September 9, 2015 - I am & have been paying for - years a monthly amount to this DEBT COLLECTOR -. - the debt collector, FIRST SOURCE -refuse to stop reporting this debt as un collectable, regardless of my paying for - years. ... |
FirstSource Advantage, LLC communication tactics frequent or repeated calls September 1, 2015 - Informed me that I have a collection account with them - First Source Advantage - but would not give me any other information when I asked what the debt was and who it was from. Intimidating behavior. ... |
FirstSource Advantage, LLC communication tactics frequent or repeated calls August 31, 2015 - This company is contacting daily for a deceased person 's debt. They have also left messages on an open voicemail service, so I was able to learn about the debt. They are also calling other parties constantly. ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt resulted from identity theft August 23, 2015 - My identity was stolen and accounts were opened as a result this account is reporting on my credit report and with your company is fraudulent and you continue to report. ... |
FirstSource Advantage, LLC cont'd attempts collect debt not owed debt is not mine August 7, 2015 - FIRSTSOURCE ADVANTAGE LLC seeks to advance collection for - - - for an alleged - - - debt which is non-existent, not based on a final judgment, and beyond the California Statute of Limitations of four years for a contract debt. The debt collection is barred by the statute of limitations and enforcement is illegal. Researching the matter required the use of a California Licensed Investigator which resulted in a cost to me of $1000.00. ... |
FirstSource Advantage, LLC communication tactics frequent or repeated calls July 31, 2015 - They keep calling, usually refuses to say who they are, or the company. When they do actually disclose this, they refuse to say why they are calling, other then to say its a personal matter. They refuse to state what the company does. They just keep saying its a personal matter, and the person does not even live here. ... |
FirstSource Advantage, LLC getting a loan July 30, 2015 - There is an account on my credit file with - and reporting negatively by First Source Adv with a account number # -. I have not had a loan in connection with this school. In - I contacted the school ; the FTC # - ; Credit bureaus to dispute this account who refuse to supply me with the information I require for validation of this account such as promissory notes ; contracts and agreements and all other documents pertaining to the opening of this loan ... |