Xoom Money Transfers Complaint

Xoom Money transfers department,

International money transfer Money was not available when promised New York

On - -, 2015 I went online and entered the relevant information on - to transfer - $500.00 to my sister 's account in -. Up to today, - -, 2015, 23 days later, the funds have not been applied to the account and neither has it been returned to me. I sent the funds in time to arrive before - - to pay towards a mortgage that is in arrears. The non-payment of these funds has resulted in additional complications for the property that was placed on an auction list. Payment before - - ( when another mortgage payment came due ) was important in order to reduce the accrued debt to below 1 month. With the non-payment, an additional month has been placed on the outstanding amount removing the breathing room necessary to accumulate sufficient funds to bring it current. I am stressed, worried and presently scrambling to sell the property so as not to lose financially. I requested a refund on or about - -, with the aim of sending it through another money transfer system. They suggested that they would pay the fee to do this. Up to today I still have not received my refund. The last communication from - which came in this week, - saying that the funds were in the account but it is not. Just today the local - affiliate/company contacted my sister asking what type of account does she have. She told them again and provided a screenshot of her account. - 's service has been wholly unacceptable, unreliable and highly unfair to me, placing me into unnecessary difficulties. - - - - - - -