Alabama Housing Finance Authority Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Alabama Housing Finance Authority Mortgage department,

FHA mortgage Loan modification,collection,foreclosure North Carolina

We signed a mortgage on -/-/- and moved into our new home that weekend. In -/-/-, my husband was - and was released. Then in -/-/- he was injured on the job. He went out on injury leave and our true hardship began immediately as he had no remaining sick time. After months of back and forth, an - was finally done and it was determined that he had a - that would require - at some point. In -/-/-, he was let go from his job and we hired an attorney to help us seek a " lost wages '' settlement since NC law states that all work injuries must be slip and fall or vehicle related in order to qualify for workers compensation. After 4 months with no income, we finally received a settlement check for $1500.00 on -/-/-. We had notified our Mortgage company, Alabama Finance Housing Authority, that we were likely going to need some assistance to get back on track. In -/-/-, we spoke with a supervisor in loss mitigation who told us that if we paid $2200.00 of the $3000.00 we owed by -/-/-, foreclosure would not be pursued over the remaining $800.00. We


mitigation for assistance with loan modification. We did that and we were sent one brochure that gave use very vague information about how to apply for a modification on our own and each statement we received kept stating they would not receive any partial payments from us. We were not comfortable doing this on our own so we sought advice from a - friend. We were referred to a third party non profit HUD approved agency called - to assist us with the modification. Attempts to bring this loan into modification we made 4 times between -/-/- and -/-/-. Each time we contacted our lender, they stated they had not received the package. The final time I we sent the package, as well as the - representative. On -/-/- the lender finally agreed that they had received the package and it was under review. At this point, we had a hearing scheduled before the clerk of court on -/-/-. -/-/- we received work from the lender that they would not recognize - and that we would need to use a HUD approved counseling agency. We scheduled an appointment with - - - - on -/-/- and discussed that with the clerk of court at our hearing. We were granted a 60 day extension and go back before the clerk on -/-/-. We received a letter from our lender in -/-/- stating that because our loan was partially purchased with state bond monies, they were not able to offer below market interest rates and our loan could not be modified. We were contacted by our - representative very shortly after the hearing and we received documentation stating that the are indeed HUD approved and that our lender is trying everything they can to get us out of our home. We contacted Legal Aid of NC at the end of - and we have now been referred to the local - office to push this modification through. It was explained to us by legal aid that there are other types of modifications that do not require the interest rate to be changed. We are hoping to pursue this avenue first and then if the lender will not work with us, we 'll try for a loan from the NC foreclosure prevention fund through - -. This lender has been nothing but a nightmare to deal with. They have lied to us, declined and dismissed us and they seem to want nothing more than to force us out of our home. 2 weeks after we moved in construction began in our back yard. This was never disclosed to us.

Alabama Housing Finance Authority customer in North Carolina
Apr 09, 2017

* Source: CFPB Complaint Database

Alabama Housing Finance Authority response to complaint:
Closed

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