Alabama Housing Finance Authority Mortgage Complaint

Alabama Housing Finance Authority Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

ServiSolutions is my servicer. They paid taxes of $3300.00 on -/-/- for parcel # -. My tax bill for -/-/- was $590.00 and my property parcel # is -. This error created a negative balance in my escrow account. I received my statement and contacted them in - - to correct the error. It was not corrected until - -, - when they paid $650.00 on the proper tax parcel. This payment came out of my escrow account and included a $45.00 penalty for late payment and $23.00 interest charge on late payment. They did an escrow analysis at the beginning of this year and determined I owed a lot of money for the negative escrow balance which was inappropriately withdrawn. The escrow payment has gone up to $490.00 a month from $110.00 a month in order to fund the inappropriate disbursements. I have contacted them multiple times to fix the escrow account and my payment. They are telling me they will not credit my escrow for the amounts they fraudulently disbursed but are waiting for the county to refund them the first tax payment. Until then, they will not adjust my payment to the appropriate amount and will not accept any payment other than one that includes funds to cover the negative escrow.