Review and analysis of over 255 complaints against Discover
Discover consumers have reported over 255 official complaints related to APR or interest rate. Out of the 255 consumer complaints against Discover, 16% were disputed by the consumer (i.e. the consumer was not happy with how Discover responded to their complaint) and 100% were processed in a timely manner. 36% of consumer complaints against Discover resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Discover Credit card apr or interest rate January 11, 2017 - To whom it may concern, I have been charged a late payment APR by Discover for the last few years because of missing one payment -/-/-. Based on the Credit Card Act of -/-/-, I believe this has been done unfairly and in a manner that is against the law. To my knowledge, I demonstrated six months of consecutive on-time payments, but did not see m y original rate restored. In addition, I 'm not even sure I was the full 60 days late required to even trigger the default rate. I have repeatedly contacted Discover about this and they have told me that they will not lower my interexst rate... |
Discover Credit card apr or interest rate December 27, 2016 - on - i called discover to see about lowering the interest rate on my account and was told it could n't be done but financial aid may be able to help. i spoke to - - - - who said i could be put on a program that would reduce my interest rate to 9.9 % o both purchases and cash advances for a period of 6 months. i noticed that each month the cash advance amount would increase. when asked why i was told all money after interest was applied to the lower purchases balance and the only way to decrease cash advance amt. was to get that balance below the purchase amt. - checked with h... |
Discover Credit card apr or interest rate December 14, 2016 - I opted sign up for Discover Card 's at 0 % APR promotion which expires on -/-/2017. I recently reviewed my monthly statement and online account details to find out the expiry date for the promotion because I could n't recall the date. I found that the promotion expiry is not shown anywhere that the consumer can view : not on the statement and not online. After contacting Discover through their chat function tonight, I was informed that the only way to find out is by contacting Discover. This was really upsetting to me because the only reason Discover would choose to do this is to deceive cu... |
Discover Credit card apr or interest rate November 10, 2016 - i miss a due date by - day and my credit card company increased my rate ... when I had an excellent pay history.... |
Discover Credit card apr or interest rate August 4, 2016 - I have set up for automatic payments with discover card. They have only withdrawn the amount due on the - instead of the -. ( I have called them many times to correct this and finally today they have properly correct it ). As a result since at least 2009, I have been charged numerous late fees as well as penalty APRS of up to 27 % as a result. Ive asked them to correct the penalty aprs as well as late fees incorrectly charged and they said its too long ago and they can not correct it!!... |
Discover Credit card apr or interest rate July 15, 2016 - I transferred a balance in - - to Discover Card services with a promotional 0 % interest rate until - -. The card also gave me a 0 % interest on new purchases until - -. In my agreement it stated that all payments would be applied with the majority going to the promotion that had the higher interest rate or in the case that was the same the one that would expire first. They instead applied the majority of my payments to the balance transfer that is not due until - - paying it almost in full while the purchases have accrued to more than what the original balance transfer... |
Discover Credit card apr or interest rate July 7, 2016 - I called DISCOVER card to pay my balance in full with the interest included. I specifically told the representative on the phone that once my bill was with interest was paid in full that I did not want to be contacted in any way, not by mail, email, or phone calls. Discover clearly did not log my request down. I also told them that " I wanted my card account closed and my credit report to state '', " account closed by the consumer and all negative and late payments removed from my credit report. '' Despite all my request to DISCOVER card I am still receiving letters in the mail stating that I ... |
Discover Credit card apr or interest rate July 1, 2016 - I have - 0 % promotional loans on my Discover Card with differing amounts and end dates to promotion period. I want to pay them off and avoid the 20 % interest after promotion period. When I could not find the loan amounts and promo period dates on their website or my statements, I sent an email. As you can see from the attached message string, Discover refuses (! ) to provide me with this information. I find this hard to believe its even legal. Please help.And thank you for the great work you do!... |
Discover Credit card apr or interest rate May 19, 2016 - I have the Discover " it '' credit card, this company seems like its a scam. I had the card for about over three years now. My over all balance is about $7500.00. I pay my bill every my bill every month some times late but nevertheless I pay the bill. I have been harassed and aggressively hounded by discover sometimes every day until I make a payment even when I already made a payment for that month. None of my other billers, utilities, or credit cards do what discover card is doing. My balance is not going down. at all it is still $7500.00 over - years of paying my bill, on time in the... |
Discover Credit card apr or interest rate May 7, 2016 - Discover Card offered me a - percent rate for life in - which expired in - - unless I made - purchases a month. I accepted and transferred a balance. I also was moving and subscribed to online statements, electronic notifications, and autopay. After several years now, I have discovered they expired my promotional statement in - - with no advance notification. Alot was going on. Several moves later and a change of bank and I looked at my Discover Card bill to see interest charges. When I produced the original paperwork my card came on ( but not he card holder formal agreeme... |
Discover Credit card apr or interest rate April 24, 2016 - Last year, when I was facing some severe financial hardship, Discover Card customer service admirably assisted me by reducing my rate to 12.99 %. I did not realize at the time that this was only a temporary measure. Today I opened my Discover Card bill and found that a check I had mailed out on - - was not posted to my account until - -, fully two days after my payment due date, and that my interest rate had shot up to 22.24 percent. In comparison, it took - - - two days to post my check payment to my account with them. Both checks were mailed the same day to the same city... |
Discover Credit card apr or interest rate April 14, 2016 - Discover gives one the option of a balance transfer. However, they fail to make available in writing the current balance owed on the balance transfer as well as the date the promotional APR expires on that balance. I called Discover - - and asked to be provided with this information in writing, either via US mail or via an email. I was told this was not possible ; they provided the information verbally, but I wished to have it in writing so I had solid evidence in case their phone agent told me incorrect information. ( This information is also not available throuogh my Discover account :... |
Discover Credit card apr or interest rate April 12, 2016 - We became delinquent on a few of our accounts with Discover back in - and then we made arrangements to have the amount deducted from our account since then and we have never missed a payment. We would call Discover each year and get an interest rate of - for all the accounts. We trusted that they had done this and spent an hour going through this with them each time we called. Lo and behold we notice on our statement that the rates had gone up significantly. We called to ask for a different interest rate and they said there were no programs. Then we called again and again and they would ... |
Discover Credit card apr or interest rate April 3, 2016 - My husband has had our Discover card for 21 years and has an exceptional - of - years is being charged a 17.24 % APR. ... |
Discover Credit card apr or interest rate February 3, 2016 - Discover card keeps Rising my interest rate to insane levels which is become clear they are ripping me off, I pay my bills on time and I am never late but they keep increasing rate which when I contact them to get rate lower they make excuses! the interest rate on a - balance is $250.00 per month and I pay $ -- $500.00 per month on my bill and it does not go down. I am retired and on a fixed income and I can not continue to do this, I do not mind paying a fair share but this is crazy and ... |
Discover Credit card apr or interest rate February 2, 2016 - I have had a Discover card since 1983. I have had to use this card in the past three years for various purchases. I noticed that even making my payments on time and paying just over the minimum, my balance did not seem to go down! At one point I had done a balance transfer to this card only to find out that one month my interest charge was more than my payment!! I cut up my card and sent it back to them. After several attempts to try and get my interest lowered, they wo n't even budge. Now, after making my payment, less than $10.00 goes to the principal and my minimum payment keeps increasin... |
Discover Credit card apr or interest rate February 2, 2016 - The Discover credit card has been charging us cash advance APR of 24.24 % at a variable rate for years now and it is more than the minmum payment. We have not used the card for years and ca n't seem to pay it off because of this issue. I spoke to their management and was told if we pay more, than amount would go to minmum payment not the balance which would keep us in the vicious circle of the interest rate taking all of the payments. Can you help us ...? we are willing to pay more but want the balance to show signs of going down and the APR to go back to regular APR 13.49 %. Again we have not... |
Discover Credit card apr or interest rate January 19, 2016 - Discover offered me an approximately year long 0 % balance transfer offer about -/-/--/-/-. It was for approximately one year. I had a small balance on my Discover at the time to the best of my recollection. I received a somewhat larger than normal bonus -/-/-, so paid off the rest of my Discover balance to take advantage of the 0 % offer. I received checks ( unrequested ) from Discover for this offer, and they said I could deposit directly in my checking account. Id did that for approximately $8000.00. I then also paid off some other balances on other cards on line. About a ... |
Discover Credit card apr or interest rate January 14, 2016 - In - of 2015, I did a transfer fee to my Discover Cards in the amount of $3300.00 to consolidaye my debt. I opted for the 0 % APR with a $99.00 transfer fee. However, I was then being charged a " Minimum Finance Fee '' of $0.00 per month. Come to find out, this was interest on the " Payment Protection Program '' I was enrolled in that is assesed monthly. The " Minimum Finance Fee '' is automatically charged the same time as the " Payment Protection Program '' fee because I have a running balance due to the transfer ( even though that running balance is at 0 % APR ). There is no way fo... |
Discover Credit card apr or interest rate January 13, 2016 - Good Morning, I have a complaint about how discover card applies minimum payment every month. I have - different interest rate that cover - different balances. for example i have a balance of - with a 14 % int, a balance of - with 17 % int and a bal of - with 21 % int. The - balance is on older purchases and the 14 % is on new purchases. When they calculate my interest charge for the month, they have - different interest charges from the - balances. Each interest charge is added to the respective balance for example the int charge for the - at 21 % is added to the -... |
Discover Credit card apr or interest rate December 20, 2015 - Attn : CFPB : I am a Discover Card holder and recently tried to pay a substantial amount on my bill. I tried to pay on the high interest rate amounts first, but was told that I could not allocate all the money to those totals and therefore I would continue to pay on these amounts with the high interest rates until I made several more payments due to the interest charges accruing each month from the unpaid balances. I am appalled that this company is trying to make an underhanded profit off the backs of hard working people like myself. I hope to completely pay off this bill by -, but at this... |
Discover Credit card apr or interest rate December 6, 2015 - I am retired aged - years. I lost my job in -/-/-. Now my main source of income is retirement benefits from social securityJob loss and - surgery to my wife make me unable to meet financial commitments in paying medical bills and credit card payments. I have a debt of $20000.00 on credit cards since -/-/- and a personal loan.from -/-/-. Till today I am able to pay all the payments to credit cards and personal loan without any back payments. and defaults. My main source of income is $1000.00 from social security as retirement benefits. Hear after I may not be able ... |
Discover Credit card apr or interest rate December 4, 2015 - I spoke to an account representative about an interest rate reduction. They offered me 16.24 % APR which I specifically asked if it was the best rate they had. They said yes. I manage my finances online using a number of bank aggregators who actively look for the best deals in banking, credit cards and loans. The advertised rate was significantly lower than the one I was given ( 10.99 % ). When I called to try and resolve this issue with them, they were dismissive and were not even open to the idea that mistakes can happen on their end. My credit has been above - for the better part of a ye... |
Discover Credit card apr or interest rate November 30, 2015 - While I had missed some payments around 2005, I have not missed a Discover Card payment in 10 years. In fact, while I sue the card regularly, I have been making very large payments. Because of my history years ago, I wound up in the 28.99 % bracket. I recently requested an adjustment down to the level that my other credit cards were at 12 - 15 %. I was told that they could only grant me a 5 % credit for payments above the minimum. Effectively still charging me 25 %. This did not appear to be fair. ... |
Discover Credit card apr or interest rate November 5, 2015 - Yesterday I contacted my credit card company, Discover Card, to understand the calculation behind the interest charge on my - statement? It is a simple question. I requested that they provide me a daily breakdown of how the balance subject to Interest Rate is determined. Yes I want Discover to be fully transparent in how they calculate that number. I also requested that they provide me a breakdown of the how annual percentage rate ( 11.99 % ) is applied to the balance subject to interest rate. They were kind enough to deny of my request however they did give me the verbiage in the credit ca... |
Discover Credit card apr or interest rate November 4, 2015 - I have been a Discover credit card member since 2005. Several years ago, I used the card to purchase home improvement material. The monthly payments were being made on time. However, after making payments for some time, Discover representative informed me that the low promotional interest rate would now change to higher interest rate. While I tried to explain this promotional rate should remain, they would not hear of it and raised my rate to around 9 %. After another year of making on time payments, Discovered called again and raised the interest rate a second time to around 16 %. I objected ... |
Discover Credit card apr or interest rate October 12, 2015 - Discover has been charging me 29.99 % interest for the past five years, because I made a late payment in -/-/-. Since that time, I asked them to lower the interest, and they did for a brief, temporary period, but then they returned it to -. They explained that they had '' to raise it again because lowering it was just temporary. Since that time, my daughter was diagnosed with an -, I lost my job, and I sustained -. I was unemployed from - to - of this year ( I am - ). When I explained to Discover that I was struggling to meet their very high interest payments because I ... |
Discover Credit card apr or interest rate October 11, 2015 - I made - balance 0 % interest transfers with Discover Card in - and - 2015. When my - statement arrived, the balance transfer of $3000.00 and the fee of $90.00 were listed in the ACCOUNT SUMMARY '' section, but the amount listed in the BALANCE SUBJECT TO INTEREST RATE '' table was $2500.00 instead of $2900.00. The Discover representatives I spoke with ( five phone calls were made ) could not explain what happened and could not tell me which balances my payments were applied to. First I researched previous Discover 0 % balance transfers, found errors ( approximately $300.... |
Discover Credit card apr or interest rate July 6, 2015 - I have a Discover credit card and have been a member since -. With the exception of a few late internet payments, I have been a responsible customer with them. I had the false impression that my interest rate was approximately 15 %. Yet, when I looked at my current statement, the rate was 26.99 %. This prompted me to do a review of my Discover credit statements dating all the way back to - when my rate was 13.99 %. In - -, I did not make a payment and that increased my rate to 18.99 %. In - -, I then paid off my balance of $330.00 to show good faith. In - -, my rate w... |
Discover Credit card apr or interest rate June 24, 2015 - Discover is applying payments in excess to the minimum payment primarily to the balance with the lowest APR instead of the one with the highest APR per the Cardmember Agreement. I would have chosen to apply the payments to other balances had I known that Discover was not going to abide by the agreement. ... |
Discover Credit card apr or interest rate June 18, 2015 - Discover Card applies payments up to the minimum payment amount solely to the lowest APR then applies any remaining funds to the higher APR. This results in the balance on the higher APR increasing at an exponential rate unless payments are made with consideration for the minimum payment + interest expected on the higher APR line. ... |
Discover Credit card apr or interest rate May 6, 2015 - Discover card interest rates. I recently was laid off from my job of the last 7 years. The issue is with the fact that I contacted them and told them my situation. They were okay at - but now they are demanding access to my checking account to make automatic withdrawals. I told them repeatedly that my income is only $ -/week. They want all of it. I refused. After this, I took a look at the last 2.5 years of statements and saw that had only - late charge ( -/-/2014 ), they never lowered my rate under 19.99 %. In -/-/2014 my rate was jacked up to the default of - and never lowere... |
Discover Credit card apr or interest rate April 18, 2015 - Hello, I am using Discover credit card and I pay off my monthly due on time with full due payment as per their statement to avoid interest. I also used Discover promotions like balance transfer with 0 % rate for next 18 months with initial fee. Let us say by using that promotion, if I transfer $3000.00 on -/-/- and they charge me $90.00 on the day of transfer initially and then I have to pay off that amount on or before -/-/- So my understanding is that from -/-/- onwards, if I pay off my monthly purchase transaction as per monthly due, I wo n't see any interest. because my ... |
Discover Credit card apr or interest rate April 13, 2015 - In -/-/-, I performed a balance transfer to Discover Card with a creditscore of approximately -. - months later Discover has issuedan 18.99 % interest rate. My credit score is now -. I have - creditcards, of which - I cancelled ; A gold card - with a balance of $470.00 with unlimited purchase, a - card with a balance of $780.00. I have another active and initial purchase range to $17000.00. Amex/Costco card with purchasing up to $14000.00, a balance of -. After I inquired about the high interest rate, Discover sent me anemail on -/-/- stating it had in... |
Discover Credit card apr or interest rate March 30, 2015 - Because we had dual job losses a few years back, Discover placed us on a few programs to assist us with our payments. We made every payment owed. Our last statement showed that they are now charging us 24.99 % interest. Discover now says that our programs are over and thet we have to wait FIVE years before they will consider lowering the interest rate. It was never explained to us that they would charge such a high rate. We can not afford this. We can not make a dent in the principal because of the extremely high rate. We contacted Discover to ask for help, and were told too bad. '' I fail to... |