Discover Credit Card Complaint

Discover Credit card department,

APR or interest rate Delaware

I made - balance 0 % interest transfers with Discover Card in - and - 2015. When my - statement arrived, the balance transfer of $3000.00 and the fee of $90.00 were listed in the ACCOUNT SUMMARY '' section, but the amount listed in the BALANCE SUBJECT TO INTEREST RATE '' table was $2500.00 instead of $2900.00. The Discover representatives I spoke with ( five phone calls were made ) could not explain what happened and could not tell me which balances my payments were applied to. First I researched previous Discover 0 % balance transfers, found errors ( approximately $300.00 plus interest ) in allocation of payments ( payments not applied lawfully in accordance with the CREDIT CARD ACT ) and I wrote two letters of dispute to the correct address for complaints. I did not get a response. On my - statement, the


ACCOUNT SUMMARY '' section, but the amount listed in the BALANCE SUBJECT TO INTEREST RATE '' table was now $4100.00 instead of $4000.00. I wrote two more letters of complaint. These were mailed and submitted online. I got an online message with a local number to call. After numerous phone calls, I was finally able to speak with someone about my disputes. I was informed that Discover Card is calculating the 0 % balance transfer using the daily balance '' method of interest calculation and that my minimum payments were applied to the balances. Another letter of dispute is going out this week. First of all, Discover Card can not apply this method of calculation to my 0 % interest balance transfer when there is no interest to calculate! The INTEREST CHARGES section on page - of my CARD MEMBER AGREEMENT clearly states, How we calculate interest charges, '' and since the APR is 0 % there is no interest to calculate. Secondly, I calculated the 0 % balances using the daily balance '' method and could find no evidence of my minimum payments in the amount of $100.00 ( - minimum ) and $160.00 ( - minimum ) having been allocated to the 0 %. I am currently paying more than the minimum each month and I am not able to check my bill to make sure that the 14.99 % balance is correct. Finally, if things continue in this fashion, Discover will continually not report to consumers the beginning and ending statement balance for the 0 % and the 14.49 %. As a result, Discover 's customers will have absolutely no way to see if the law is being followed with regards to payment allocation and Discover Card 's customers will continue to be in the dark with regards to their balances. I have no way to calculate how much money I have lost and if Discover continues to apply interest calculation methods to balances do not require interest calculation/that have 0 % APR, I will never know how much money I will lose.