Review and analysis of over 20 complaints against Synchrony Bank
Synchrony Bank consumers have reported over 20 official complaints related to Managing the loan or lease. Out of the 20 consumer complaints against Synchrony Bank, 15% were disputed by the consumer (i.e. the consumer was not happy with how Synchrony Bank responded to their complaint) and 100% were processed in a timely manner. 50% of consumer complaints against Synchrony Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Synchrony Bank Consumer Loan managing the loan or lease December 14, 2015 - I took a loan with Care Credit at my dentist 's office for paying for an expensive 18 month treatment. I was told the loan was interest free. Now I am paying interest each month. My balance of nearly $1000.00 does not go down very much. Making payments on time is difficult. I ca n't get a history of my account or what I agreed to. ... |
Synchrony Bank Consumer Loan managing the loan or lease December 9, 2015 - My wife and I received about $10000.00 in - work from - - - in -, Fl. We were told if we signed a Care Credit Agreement that our payment would be $420.00 per month with no interest for 24 months. Our statements were delivered electronically. I called them today and found out my balance was $1000.00 because they had charged $950.00 interest. $580.00 -/-/- and $370.00 -/-/-. They said they charged thge interest because the promotion periods had expired. I was told by - - that by paying $420.00 per month there would be no interest. I was not told about... |
Synchrony Bank Consumer Loan managing the loan or lease December 4, 2015 - -, SYNCHRONY, AND - On - -, 2015 I won the auction on -, Item No. -. I tried to complete the purchase using my PayPal Smart Connect credit line. I was given the choice ofusing my checking account, - credit or my - - but not PayPal Smart Connect. My PayPalSmart Connect had a credit line available of over $1600.00 which was more than I even needed tocomplete this purchase. When I tried the PayPal credit, thinking maybe this included PayPal Smart Connect, I received amessage which I will paraphrase : " This can not be used for this transaction at this time. '' Confu... |
Synchrony Bank Consumer Loan managing the loan or lease managing the loan or lease November 29, 2015 - Company took - payments of $110.00 on -/-/2015, -/-/2015 and -/-/2015. applied all - payments to the account in one month and assessed a late feel on -/-/2015 ... |
Synchrony Bank Consumer Loan managing the loan or lease managing the loan or lease November 27, 2015 - I purchased some furniture around - of 2015 and it was financed by Synchrony Financial. Since the loan was taken out I have been making double payments to get the loan paid off. In - my computer went down and while I was shopping for a new computer and setting it up I received a communication from Synchrony Bank which reflected a $25.00 late charge because I had not made my payment by a certain date in -. How can I be regarded as late when my payoff is ahead of the game. As soon as my computer was back online in - I transferred the double payment for - to Synchrony Financial v... |
Synchrony Bank Consumer Loan managing the loan or lease managing the loan or lease November 25, 2015 - Purchased an item and offered interest free for 24 months if I got their credit card ( GE Capital, now Sychrony ). I was given an amount to pay over those 24 months and set up automatic payment on GE Capital 's ( now Sychrony 's ) website. Problem is twofold : 1 ) Not really interest free, it is interest deferred ; and 2 ) the monthly payment they set up for me was a minimum amount and not sufficient to pay off the amount in 24 months. On 25th month, got hit with interest charges and late fees retro to the original principal amount, even though - % of the principal had been paid. That was 3... |
Synchrony Bank Consumer Loan managing the loan or lease managing the loan or lease November 22, 2015 - -/-/- we purchased furniture from Ashley Furniture. The loan was with GE Capital, loan number -.The payments were interest free for 3 years. The store salesman said to just set up a constant payment of - and forget about it for three years. " What could be simpler '' .The payments were - dollars a month. A few months into the loan they changed the payment to -. I adjusted my payments. Then they changed the amount again, without my knowledge. I continued to pay - but this became partial payments which allowed them to begin charging fees that grew and grew. When I discovered ... |
Synchrony Bank Consumer Loan managing the loan or lease managing the loan or lease November 21, 2015 - A payment was electronically sent to Synchrony Financial from - bank on -. It cleared on - ( the due date ) but was posted with a - date and I was charged a $25.00 late fee. The posting should have reflected the date the payment was received - - not the date is was actually posted. I called Synchrony Financial and they waived the late fee but would not admit they posted the payment with the incorrect date. My worry is that Synchrony Financial are doing this routinely to other customers and this could be reported to a credit agency thus affecting peoples credit rating. ... |
Synchrony Bank Consumer Loan managing the loan or lease managing the loan or lease November 16, 2015 - I have been regularly paying my Synchrony Bank bill. The account balance at the last statement was $840.00. I went to pay today and I have $3400.00 in interest charged this month. They told me the 0 % interest came due on -/-/15 and if I do n't pay the $840.00 off, I will then be required to pay this extraordinary amount of interest. I had no idea this would happen and am at a loss. Is this legal? ... |
Synchrony Bank Consumer Loan managing the loan or lease November 4, 2015 - I discovered myself that I had a FRAUD ALERT that I was not aware of on my - Bank account. As I searched my account I clicked on Credit Alert which was located under Credit Tracking. - is not only a bank but also a credit alert company that I do not pay extra for this feature. I never received an alert from - notifying me of this new alert so I called them wondering why. I was told that this alert did not show up anywhere on their records. The - Credit bureau also failed to notify me of any changes on my credit reports. So I copied and pasted the - inquiries that I was looking a... |
Synchrony Bank Consumer Loan managing the loan or lease managing the loan or lease November 2, 2015 - In - I financed a motorcycle loan with GE Money Bank, SYNCB/- out of -, SD -. During the 6 years that the loan was in place I was late only - time which was due to an error on my part and this took place in - of -. Since that time I had made special effort to pay all of my loan payments on time even paying more then the required amount with the intent of paying off the loan early. I even called in to determine the payoff if the loan was paid off early and was informed that the type of loan that I had it would not benefit me to pay it off early as there would be no cost sav... |
Synchrony Bank Consumer Loan managing the loan or lease managing the loan or lease October 17, 2015 - I secured a loan from Synchrony Bank on -/-/2015 for $ --I repaid the loan in full on -/-/2015By mistake I paid again on -/-/2015I reported this overpayment of $23000.00 on -/-/2015 and asked for my money backThey said they would send it within 5-15 daysThey never sent it. I 've called several times to request the money, most recently today. Now they are telling me I have to wait 5-15 days again! ... |
Synchrony Bank Consumer Loan managing the loan or lease managing the loan or lease October 14, 2015 - No credit line increase allowed, Synchrony Bank/Care Credit. CFPB has continually denied my request to increase my credit line, without explanation in an expeditious and thorough explanation for the denial of an increase of my credit line on my Care Credit account. This has caused me duress and expenses incurred that should have been charged to Care Credit, but denied because of your credit bureau. If this is not resoled within 3 days of this post I shall pursue legal action against you and file complaints with any and all agencies under which you are governed. I have exemplary credit and a ... |
Synchrony Bank Consumer loan managing the loan or lease October 12, 2015 - Please let me start with some past experiences that are my rationales for my complaints. I have experienced fraud several times since 2010 and now choose to pay most of my bills online and am still setting up a paperless system. My COMPLAINT : CareCredit/Synchrony Bank - I was recently was told I was being connected to synchrony bank and was connected to the wrong bank from another account ( Amazon -. They were asking my entire social security number and other things I felt uncomfortable with and that 's how I found out the phone call had connected me to the wrong bank which added more con... |
Synchrony Bank Consumer loan managing the loan or lease October 9, 2015 - I have previously submitted a complaint against this company which resulted in them finally contacting me to get the issue resolved. I asked them the full balance remaining on the account and immediately paid the account in full. The account was supposed to have been closed. Several weeks ago I received a statement from them which indicated I had a balance of $27.00. I immediately called them and asked how that was possible considering I just paid the account in full. They stated that after I paid the account they added another $25.00 late fee ( from the original issue of my not receiving ... |
Synchrony Bank Consumer loan managing the loan or lease October 2, 2015 - I took out Care Credit loan when my daughter needed some dental work we could not afford. I was told it was ZERO percent interest and we arranged for automatic bank payments directly to Care Credit/Synchrony Bank. Recently I called the company to find out my balance since I was nearing the end of my contract and was told it was over $4000.00!! That was close to the amount borrowed several years before. I found out on that phone call that the promotional period '' had ended and all of the extremely inflated back interest had been applied to my almost paid off balance and had no idea this was... |
Synchrony Bank Consumer loan managing the loan or lease September 30, 2015 - When i had - in - of 2013 i was told that the Care Credit loan was interest free for the life of the loan NOT that it was for a promotional period. the loan changed over without warning and they tacked the interest on the back end of the loan. I want to pay what the balance would have been at the point of turnover. but i will NOT pay the interest. I feel this was a bait and switch '' deal on the part of Care Credit. ... |
Synchrony Bank Consumer loan managing the loan or lease September 22, 2015 - I asked GE Credit aka Care ( sic ) Credit '' to set up my autodraft payments to avoid all interest payments under 0 % offer so that my - would be paid in full within the 24 month offer. Instead, it was set up as minimum payments '' drafted out of my checking account and now I have just discovered I 've paid over $2000.00 in interest with a balance due of $ $2900.00 on an original debt of $3500.00! When I spoke today with Synchrony Bank manager - # - she said the only way I could get a copy of my original instructions was to subpoena them ''. ... |
Synchrony Bank Consumer loan managing the loan or lease September 22, 2015 - Synchrony Financial offered a low rate financing program in connection with my purchase of - furniture. I set up automatic payments on the account at - % of the minimum payment. My payments were made in advance. One month two payments were processed so the next month I was charged a late fee. In addition they charged another fee on top of the late fee known as the minimum interest charge. I was surprised to see the layering of the fees. The total fees were more than my - % extra payments so for the two past months I have received late fees and the extra charge. Given this cycle one wo... |
Synchrony Bank Consumer loan managing the loan or lease September 18, 2015 - I purchased a mattress for - $ from - and selected 2 years no interest financing. I told the financing officer to set the auto pay to pay off the mattress in 2 years. I set up an auto pay to have the mattress paid off in 2 years, so as not to be hit with any interest. I came to find out Synchrony Bank only collected the minimium payment for those 2 years, then charged my remaining balance ( - $ ) with over - $ of interest charges. The loan was then charged a monthly 29 % interest rate and I owe - on the mattress today. My explicit instructions to the finance officer at the mattr... |