Synchrony Bank Consumer Loan Complaint

Vehicle loan Managing the loan or lease managing the loan or lease

Synchrony Bank Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Texas

In - I financed a motorcycle loan with GE Money Bank, SYNCB/- out of -, SD -. During the 6 years that the loan was in place I was late only - time which was due to an error on my part and this took place in - of -. Since that time I had made special effort to pay all of my loan payments on time even paying more then the required amount with the intent of paying off the loan early. I even called in to determine the payoff if the loan was paid off early and was informed that the type of loan that I had it would not benefit me to pay it off early as there would be no cost savings or amount refunded to me for paying the loan off early. I was never notified that the loan matured prior to the monthly payments running out and that the total amount would be due in - of -. I was under the assumption that I would still have monthly payments and as long as I paid on time and the amount due all was good.


normal due date that some month but because it was not for the total amount due I was delinquent and past due. Even though I was surprised to hear this I immediately sent out a check for the total remaining balance ( $980.00 ) on my account. Please consider this a formal complaint on the basis of Predatory Lending tactics and I would like to formally request that this derogatory record be removed from my credit file and history. Sincerely, - - -

Synchrony Bank customer in Texas
Nov 02, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with non-monetary relief

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