Synchrony Bank Consumer Loan Complaint

Installment loan Managing the loan or lease managing the loan or lease

Synchrony Bank Consumer Loan department,

Installment loan Managing the loan or lease Managing the loan or lease Nevada

A payment was electronically sent to Synchrony Financial from - bank on -. It cleared on - ( the due date ) but was posted with a - date and I was charged a $25.00 late fee. The posting should have reflected the date the payment was received - - not the date is was actually posted. I called Synchrony Financial and they waived the late fee but would not admit they posted the payment with the incorrect date. My worry is that Synchrony Financial are doing this routinely to other customers and this could be reported to a credit agency thus affecting peoples credit rating.

Synchrony Bank customer in Nevada
Nov 21, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

Consumer disputes how Synchrony Bank handled their complaint

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