Review and analysis of over 9 complaints against Citibank
Citibank consumers have reported over 9 official complaints related to Credit monitoring or identity protection. Out of the 9 consumer complaints against Citibank, 22% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Citibank Credit reporting credit monitoring or identity protection billing dispute April 3, 2017 - I received a letter from Citibank stating that I needed to go to www.citi.com/refundinquiry as I may have been overcharged for monitoring services during my 10 year tenor with the bank. When I went o the website there was no page. The letter stated the claim would need to be filed before -/-/- 2017. I was provided a reference number to get started and that did not work.... |
Citibank Credit reporting credit monitoring or identity protection billing dispute March 1, 2017 - I received a letter dated -/-/2017 from Citi, - - -, -, OR -, that indicated I previously enrolled in Citi IdentityMonitor offered by Citibank N.A., and I was charged a monthly fee. I believe that I was enrolled without my consent or knowledge, and when I attempted to go to the link referenced in the letter ( - ) it did n't work. The letter tells me to submit a claim before -/-/2017 and enter reference number - to get started ; and the letter states that submitting a claim does n't guarantee a refund. It also states that additional information is available at -. The... |
Citibank Credit reporting credit monitoring or identity protection account terms and changes February 21, 2017 - I was enrolled in Citi IdentifyMonitor without my consent and was charged a monthly fee. The program was offered by Citibank NA. The Sent me a letter telling me about a refund I am owed,... |
Citibank Credit reporting credit monitoring or identity protection billing dispute February 20, 2017 - My credit card co. enrolled me with out my knowledge... |