Citibank Credit Reporting Complaint

Credit monitoring or identity protection billing dispute

Citibank Credit reporting department,

Credit monitoring or identity protection Billing dispute Florida

I received a letter from Citibank stating that I needed to go to www.citi.com/refundinquiry as I may have been overcharged for monitoring services during my 10 year tenor with the bank. When I went o the website there was no page. The letter stated the claim would need to be filed before -/-/- 2017. I was provided a reference number to get started and that did not work.

Citibank customer in Florida
Apr 03, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20121/20138/20134/20144/20152/20173/20174/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankCredit monitoring or identity protection77.8%11.1%11.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit monitoring or identity protection0.0%18.4%0.1%14.6%65.5%1.2%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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