Review and analysis of over 168 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 168 official complaints related to Late fee. Out of the 168 consumer complaints against JPMorgan Chase, 18% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 45% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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JPMorgan Chase Credit card late fee December 22, 2015 - I have been involved in an ongoing disagreement with the Amazon credit card firm - Chase Bank USA NA regarding their credit card rules and a disputed late fee charge which is now compounding. I owe no other monies to said firm ; only the late fees and penalties are in question. I just got off the phone with their representative, - -. She told me nothing would be done to explain, correct or ameliorate the situation and " have a nice rest of your day ''. She told me that I was properly informed regarding the cancellation of said card and that according to the recording of the event I was ... |
JPMorgan Chase Credit card late fee December 21, 2015 - Chase credit card services is not properly processing my mailed payments. I have sent my payments off twice this year and have been assessed late fees. ... |
JPMorgan Chase Credit card late fee December 16, 2015 - Asked - Chase credit card company to change date of payment for bill to show up with all my other bills. They said they would do so. Subsequently, I missed timely payment by one day. They had not made the change they said they would. Ask for a refund of late fee + interest. They absolutely will not provide me with a credit. I paid my bill in full minus the penalties + interest and card was canceled plus my points voided. Asked again for balance to be zeroed out. They not only will not do so but they have been incredibly and consistently rude and insulting. I have called -. They will not ... |
JPMorgan Chase Credit card late fee December 1, 2015 - I ALWAYS pay my credit card bills IN FULL plus some amount to cover estimated charges between bill issue and payment. Chase VISA does not make interest income off my account except when they can manufacture a " gotcha. '' On - I paid Chase $7500.00 for - Visa charges. Because I was going on an extended business trip -, I pre-paid my - Visa bill of $8500.00 on -. The gotcha? Due to " billing cycle policy '' I was charged $180.00 late fee " because no check was received in -. '' So, after forking over $16000.00 to Chase Visa in -, $8500.00 in PRE-PAYMENT, I receive... |
JPMorgan Chase Credit card late fee November 3, 2015 - paid my payment in - for - but paid before generating charged a late fee, called and complained late fee removed paid in - apparently again before due date but will not remove late fee because already had - removed, no one bothered to explain if pay before due date then it would generate a late fee, still confused. ... |
JPMorgan Chase Credit card late fee September 14, 2015 - I recently applied for a credit card through Amazon.com which cards are affiliated with CHASE Bank. I have only had the card 3 months and have been making timely payments sometimes twice a month. I recently paid my account on -/-/- for -/-/-. I was sent a email stating they didnt receive payment this month and it is late and they attached a - fee. I made previous payment in -/-/- for -/-/- with no problem. This time I was told, I paid it too early I have to wait. My bill is due on th- of each month. ... |
JPMorgan Chase Credit card late fee September 4, 2015 - Chase sent only past due notices, but never a statement prior to being past due. When I cancelled my card they took all the bonus points off but did not take off the late fees as promised. Then they started calling my place of business because they were adding more late fees even after I had cancelled the card. ... |
JPMorgan Chase Credit card late fee July 10, 2015 - Being charged late fees when multiple payments were made during the month and once was before due date. Several times this yr I have made payments during the month that are being credited for the previous month. This has caused my payment for the current month to be late. Example in - I made a payment that was accredited to - because the payment was mad - -. Also in - I made a payment on - - and it went towards -, meanwhile I made a payment - - that went towards - however I still got a late charge for -. My - Payment was made on - - however if I don... |
JPMorgan Chase Credit card late fee June 29, 2015 - Chase credit card withheld information about the cut off time - east time for payments on -/-/2015. Then at - I called to pay it to avoid late to pay with chase checking the said even though I paid in past with that account I would have provide my account and routing number with I did n't have on me. I spoke to supervisor who said on a recorded line not to worry he will note on the account that he would refund any late fee was I paid it on the -/-/2015. However now chase still charged me a late fee. Even though I paid on the -. In conclusion CHASE credit card automated mac... |
JPMorgan Chase Credit card late fee June 19, 2015 - Chase Credit Card Services is charging me interesting on a charge which is in dispute and being investigated by their disputes department. Last month I was charged $25.00 of interest and this is impacting my FICO score. ... |
JPMorgan Chase Credit card late fee June 17, 2015 - On - - I had a payment due on my Chase credit card. I went online at approximately - CST to make this payment and completed the payment around - that evening. After my statement was cut I noticed that I had received a late fee on my account and the payment that I processed at - on - did not go through until -. I was unware of the cut-off policy that Chase has that payments processed after - EST are processed and dated for the next business day. I then later found out that if you call customer service and process a payment over the phone they can date the payment for the... |
JPMorgan Chase Credit card late fee June 17, 2015 - I have been charged late fees - times recently by Chase, ( -/-/15, -/-/15, and -/-/15 ) even though I have paid the due amounts ; will upload records of payments, but have shared with them too. I wrote them to ask to reverse the fees, but they reverted only a - -, for payment made due -/-/15, because my checking account online record ( from - ) shows the payment was indeed completed on -/-/15. Yet a - late fee was applied even though I paid the regular due amount before the due date -/-/15 ( I attach if possible to upload all records and corre... |
JPMorgan Chase Credit card late fee June 13, 2015 - I applied for a Chase United Club card and received an e-mail -/-/- saying it was approved but I never got the card. I called Chase and they said wouls send another which I also never received. I then got a bill for the club fee yet had no credit card. I called Chase again and they said they 'd send another card which I asked be sent to my office. I was away on a business trip and just received the car this past week on - -. I activated the card on -/-/- and found out that a late fee had been charged to an account that had not been activated, which does n't seem fair. I called ... |
JPMorgan Chase Credit card late fee June 12, 2015 - For the - month in a row I was billed a late fee. I feel it is the banks falt and they have changed their rules to cause late fees. Chase no longer excepts online bill pay. I believe they have done this to save a penny end increase late fees etc. They will not email me will not email me when the bill is due, and they failed to send out the alerts as I signed up for, and failed to the research to see if they were sent. The bill was paid the day after the due date when I was notified, all bill are paid in full. ... |
JPMorgan Chase Credit card late fee May 22, 2015 - - Chase charged me $25.00 late fee. The due date is -/-/15. Bill was paid by telephone on -/-/15. I called their customer service yesterday and was advised that payment must be made a certain time of the day ( early in the day ) or there will be late fee, hence the $25.00 charge. ... |
JPMorgan Chase Credit card late fee April 30, 2015 - This is a written dispute regarding a previous credit card and private school account that reported me 30-days past due for one month 's charges. My recent credit bureau score report labeled 'Account 30 days past due ' that I am requesting to be reviewed and expunged. I had previously contacted the company directly without success, as well as having reported this exact complaint to - but no action was performed. Chase Bank USA : 30 days past due in - 2012. This was a standard credit card account through - -. I was scheduled to receive electronic statements monthly ; unfortunately, ... |
JPMorgan Chase Credit card late fee April 4, 2015 - Chase Bank is manipulating the payment receipt date so that they can charge late fees. My - payment was due on - -. Chase charged me a late fee because they claim they received the payment on - -. That is not possible. Chase received the payment on or before - -. - - is a Sunday and the - does not deliver mail on Sundays. ... |
JPMorgan Chase Credit card late fee March 31, 2015 - So I had an Amazon credit card with chase. Apparently, once you acquire an Amazon card it becomes your default card when you purchase. I made a purchase on the card unknowingly of course so I was late 40 days, which I paid the remaining balance today. I proceeded to ask Chase as to why did no one call me? Their response was well you were late in - for an amount of 8 dollars, which I paid as soon I learned about. Oh we sent an email, they said. To which I replied, brother I have been a loyal customer barely used the card and when I use it I pay it off. Why would you not call me instead of ru... |