JPMorgan Chase Credit card department,
Chase credit card withheld information about the cut off time - east time for payments on -/-/2015. Then at - I called to pay it to avoid late to pay with chase checking the said even though I paid in past with that account I would have provide my account and routing number with I did n't have on me. I spoke to supervisor who said on a recorded line not to worry he will note on the account that he would refund any late fee was I paid it on the -/-/2015. However now chase still charged me a late fee. Even though I paid on the -. In conclusion CHASE credit card automated machine didnot disclose that there was a cut off time on the - due date. And they are scamming me and other customers out of - of dollars. They need to be held accountable for ther scheme
JPMorgan Chase customer in New York
Jun 29, 2015
* Source: CFPB Complaint Database
JPMorgan Chase response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.jpmorganchase.com/ |
Phone | (212) 270-6000 |
[email protected] | |
Address | 270 Park Ave Fl 12 New York NY 10017 |
JPMorgan Chase | |
JPMorgan Chase |
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