Review and analysis of over 24 complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 24 official complaints related to Using a debit or ATM card. Out of the 24 consumer complaints against SunTrust Banks, Inc., 21% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Bank account or service using a debit or atm card March 30, 2017 - This is an outrageously embarrassing complaint on my behalf, yet one of a very serious matter that has left me very frightened. After receiving a financial windfall in -/-/-, I celebrated a bit too much one night and came home very late and quite - in the early morning of -/-/-. After watching professional poker on television, I foolishly decided that I wanted to try to gamble a bit with my new found money. I live in Maryland, and casino gambling is legal and regulated here, although I have NEVER been to a local casino. I was far too - to drive to a local casino, so being a nai... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card March 30, 2017 - I made $800.00 worth of charges for goods and services to the website - on -/-/2017 using my SunTrust Debit card. The charges were authorized by my bank, SunTrust, and goods and services were rendered. The charges appeared immediately in my account as pending charges, with the proper holds put on the funds. Almost two weeks later, I got a notice by email from my bank saying that my account was overdrawn. I checked my balance, and the account was overdrawn by - $1100.00 ( including overdraft fees ). I immediately noticed that I had $800.00 worth of new charges from -, and that the... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card March 6, 2017 - SunTrust responded to Complaint - and a representative committed personally to stop opening new bank cards without my consent. However, they 've once again started sending repeated cards that were not requested by me. This action is unethical and irresponsible. I would like to request in the strongest possible terms that SunTrust immediately cease opening new accounts or sending unsolicited new bank cards to my address.... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card February 2, 2017 - My wife and I have a joint account with SunTrust ( branch is at - - - -, - - GA - ). We received a rogue charge to that account for a clothing purchase we had never made for $240.00. We called the bank to inform them and to halt the processing of the transaction. The bank told us that the transaction had been made on a different card ( My wife had had an account in her sole name with her own debit card for that account, however she had closed that account 3 months earlier and that account had disappeared from any view that we had ). As her old account was linked to our ... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card February 2, 2017 - Debit card was stolen and used to make bad deposits and withdraw cash from my son 's checking account. Additionally, the card was used to make purchases. I reported the lost card immediately upon my son realizing that he did n't have it. Suntrust opened - cases for the reported fraud on -/-/2016. On -/-/-, I received notification that the cases were opened. On -/-/-, after I received notification that my case ( claim ) was denied. On -/-/-, I went to a local branch to discuss the case since the customer service telephone service could not give me any details on the denial. ... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card January 14, 2017 - On - -, I tried to pay my - Bill and the payment was declined. Before this occurred, I tried to used, my debit card several times and the transactions were declined. On - -, I went online to pay a medical bill. I received a message that the transaction was decline. I called Suntrust Customer Service on - - and was told that was debit card was flagged for suspicious use and blocked. I asked for what reason and they said for the - Payment. I was transferred to the fraud department and told the same thing. I asked the Fraud Department if she would please search my account ... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card January 5, 2017 - I was introduced to this young man by an acquaintance, this young man told me he had a business venture that he wanted me to be apart of. I was very skeptical and I ignored him for a long time. He kept on constantly pursuing me. One day he said to me he will prove to me that the business venture is legitamate by giving me a check to deposit into my account which he told me was from all the other people that were going to participate with us as business partners. He gave me the check stating that this was from everyone in the business venture and that once the business took off we would then di... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card December 19, 2016 - I filed a complaint aganist Suntrust bank in - 2016. Money was missing from my bank account - I went through the fraud dept and filed a case it was denied at that time I requested all documents from Suntrust that led to they denying my case. I never received the documents. I filed a rebuttal for the denial of my case, suntrust had 45 days to return a decision, on day 60 I called them no new notes were in the system then a week later they send another denial letter. I again ask for documents that explain why i was denied and documents that support why i was denied. I got the same blank fo... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card November 17, 2016 - On - the - of 2016 I made a purchase at a store in the amount of $130.00 for the remainder of that day I did n't make any additional purchases. I was contacted by Suntrust bank later that evening because a fraud alert had been issued on my account. I spoke with a representative from the fraud department and it was discovered that - was charged on my debit card. I realized that I had lost my debit card and it was found and then used without my authorization or consent. Suntrust issued a provisional credit but later determined that no error occurred and reverse the decision along with... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card October 26, 2016 - On -/-/2016, I realized that my ATM card was used without my authorization. I contacted SunTrust Bank to report the problem. I received immediate credit, there after a week later the credit was reversed out of my account, where the SunTrust Representative stated that the charges were in fact valid. I sent rebuttal statement to continue to have the matter resolved with no success. I filed a police report to hold the responsible party who used my card without authorization accountable. The lead investigator for SunTrust Bank is stating that I was the primary user and that the claim has b... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card October 22, 2016 - I made a purchase with my debit card and the retailer processed it but claimed it never collected, so I was instructed to cancel my order and re-order. I did so and my money was not refunded. I disputed the transaction with SunTrust and provided all the documentation from the retailer showing the transaction, the cancellation, and the details of the amount ( $720.00 ). This dispute was placed on -/-/- and every time I inquire about the status, I get a canned response that they are " still looking into it. '' It 's been almost 3 months, I 'm a single working mother and need that money ba... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card October 6, 2016 - DisTrust in SunTrust - SunTrust put my son in the wrong account, allowed him illegal access to a debit card, failed to honor my written and verbal declination of overdraft protection, but somehow not only I am forced to take responsibility for SunTrust 's error, but my other son is being held responsible as SunTrust took money from his account. Highlights : Despite 3 verbal requests and a signed form declining overdraft protection, SunTrust allowed overdrafts on my son 's card. SunTrust put my son in an account with a debit card that Georgia Law apparently does not allow for minors. Then I '... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card September 22, 2016 - - unauthorized took $210.00 out of my bank account on -/-/-16 and they were not suppose to take it out as they promised me they would n't until -/-/-16.This caused my bank account to be overdrawn and a overdrawn fee was charged for $ -.I was going to file charges with my bank against - but - promised they would pay the $36.00 overdrawn fee so I did n't persue it further with my bank.... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card September 10, 2016 - -/-/2016, I filed a dispute for a charge against my checking account. This dispute was against -. I filed the dispute because - which offers website design and hosting service, removed my website from the Internet and did so without giving me prior notice or an explanation. I pre-paid $33.00 for the service to be used for my business and as a result of my website being down for two weeks, suffered serious losses. My clients, sponsors and donors rely on my website for information, resources, etc and no business was able to be conducted during the time frame that my website was down. A... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card September 9, 2016 - Hello, I am frequently overseas and use ATMs to withdraw from my US accounts. I monitor sites such as - to find out the going rates and I have often called or written customer service to find out the exact rates being used to convert dollars to euros, for example. Customer service personnel are vague - they tell me that the bank charges a $5.00 processing fee and can charge up to - percent more than the going rate, but they wo n't tell me what the rate is. If I press hard on the issue, they invariably send me to the - Global Currency Conversion site - - which is the PREVIOUS bu... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card September 6, 2016 - A debit card dispute was made on or around - with Suntrust for a transaction in the amount of - - -. As explained to -, the online chat rep who took the dispute information, - items were ordered and only - arrived. The item that arrived is incorrect and was returned, tracking information was provided and again here, -. The package was delivered on - and Suntrust should know this as number was provided to track. The phone rep I spoke with today said case is still pending, however, I received a form today requesting information already provided to - via live chat an... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card September 1, 2016 - Someone got a hold of my debit card as I apparently had lost it debit card & did not realize that I had lost it. I did not realize it was missing until I recvd a call from SunTrusts fraud prevention department asking me to verify charges. I advised that the - charges made on my account were not made by & were fraudulent. They immediately shut my card down & told me they would file a claim for me. They gave me claim number -. I waited & one day I recvd a call from someone with SunTrust bank by the name of - and something close, from the investigations dept & I explained was bad time a ... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card August 22, 2016 - Attempted to deposit $240.00 at Suntrust authorized ATM ; $60.00 was returned. Submitted a claim the following day and received a temporary credit of $180.00. About two days I ago received a letter that claim was denied. I called the fraud department and asked if cameras were used when investigation was conducted, manager said that he was not the one that conducted the investigation and could not say for certain whether the camera was reviewed. He did advise that I can submit a rebuttal form ; which I did. That process takes 60 days to process. I also requested the documents as to how de... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card August 19, 2016 - On -/-/2016, I submitted a dispute with Suntrust Bank in the amount of $33.00. The dispute was against an authorized payment to - and for signing up for website services. On approximately -/-/2016, my business website was abruptly shut down and taken offline by -. I never received any prior notice or warning that my website would be deactivated and this occurred after I had made a monthly recurring payment of $9.00 and the initial set up fee of $33.00. - breached the terms of the agreement between itself and I in shutting down my website. My business suffered as a re... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card June 28, 2016 - On - -, -, I checked my banking activity online and noticed several transactions that I did not recognize. I phoned the SunTrust to report this but live phone representative hours were closed. Afraid that someone may have accessed to my debit card details, I went to the nearest Sunburst and pulled out the largest amount ( $340.00 ) I could. I tried again the next day ( Sunday ) and found that the bank phone hours were closed but followed the prompts and got a live representative to file the transactions fraudulent and to close out the debit card. The representative sent me a Affida... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card May 3, 2016 - On -/-/2016 I purchased a bedroom set from Rooms-To-Go for $1200.00. My furniture was delivered damaged. I was told it would be marked for replacement and that I would be contacted. I never was. I called store, was told to call customer service. They told me the information I was given was wrong. I was then told it would be replaced. They gave the date and time to choose. I setup a replacement date. The following week I received a text telling me my they would be there the next day at - which was NOT the day I was scheduled for. I called them back, they said they did not know why it was... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card April 17, 2016 - Hello, i am the victim of identity theft. Several debit card accounts were opened in my name, from - and Suntrust. i have never applied for accounts to those banks, I live in the midwest, those banks are elsewhere. I have contacted both companies, there are now fraud alerts on my name. My question is how could this happen, I believe there needs to be much better security questions on the front end, before cards are issued and accounts opened. PLEASE do something about this, my life is being impacted in a very negative way. ... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card March 27, 2016 - Victim 's debit card was used to fraudulently withdraw $27000.00 from my Checking and Money Market accounts with SunTrust. On -/-/-, Victim filed an online report of fraud ( Claim - ) with SunTrust 's Fraud Department On or about -/-/-, Victim filed a report with - Police ( Case # -. Note : On page - of said report, the alleged offender acknowledged his guilt. On/about -/-/-, Victim prepared and filed FTC complaint -. On/about -/-/-, Victim filed a 2nd compliant with - Police Department ( Case # - ), - Police Department, -, GA -, Phone : (... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card February 16, 2016 - Since -/-/-, I am -. - ) In -/-/- we became a - - with 31 years of no blemishes, a flawless organization with our banks, IRS and other community organizations. On -/-/-, I did something I had done since banking, my husband asked me to deposit his $30000.00 retirement check into the above organization 's Suntrust account since - % of the money would be used for the ministry. He has always been a major contributor to the organization. Making deposits into the business account from my husband had never been a problem in the past ; therefore, we did n't think an... |