SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Using a debit or ATM card Connecticut

A debit card dispute was made on or around - with Suntrust for a transaction in the amount of - - -. As explained to -, the online chat rep who took the dispute information, - items were ordered and only - arrived. The item that arrived is incorrect and was returned, tracking information was provided and again here, -. The package was delivered on - and Suntrust should know this as number was provided to track. The phone rep I spoke with today said case is still pending, however, I received a form today requesting information already provided to - via live chat and was just detailed above. The rep was also advised - did credit - item, still waiting on credit for second item returned, no mention of needing any additional information. I do not know why I was sent form requesting same info which was already provided. I was charged - overdraft fees relating to this charge, I was told both would be credited back upon outcome of case, however, they seem to request same information which was provided to - and here.