SunTrust Banks Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Using a debit or ATM card Georgia

Someone got a hold of my debit card as I apparently had lost it debit card & did not realize that I had lost it. I did not realize it was missing until I recvd a call from SunTrusts fraud prevention department asking me to verify charges. I advised that the - charges made on my account were not made by & were fraudulent. They immediately shut my card down & told me they would file a claim for me. They gave me claim number -. I waited & one day I recvd a call from someone with SunTrust bank by the name of - and something close, from the investigations dept & I explained was bad time a could n't speak as I was at Dr appt. She asked when would better time & I explained in a hour or so. She never called again, I made several attempts to call her back & left several messages that same day & even a couple of days later. The very next day after I received email saying that my claim was denied as there was no error on the bank or merchants part & the claim was denied. I spoke

had the card immediately shut down when the fraud was discovered. They told me that looks I had done business with the merchants before, & appeared valued. It was -!! Who do n't shop at - but I would not have gone two hours away!! Also some of the charges were made while I was at a Dr 's appointment as I had recent -. They told me I could file a rebuttal which I have done and it was submitted on - -, 2016. Every time I call I get no info. They said they would send me documents that they used to determine and support the decision but all they sent was a copy of the original denial letter again and no documents were actually sent to me. When I called to inquire as to why I did n't get documents just another copy of the denial I was told that was all the documents they had. To this date -/-/2016 they have still not given me back my money and seem to be giving me a run around. I would like my money back I did not authorize the transactions or take part in anything and have done everything that they have asked me to do! CHECK CARD PURCHASE - - # - - GA for $520.00, CHECK CARD PURCHASE - # - - GA for $450.00, and CHECK CARD PURCHASE - # - - GA for $200.00 all the transactions were made on - -, 2016. I would like my money returned