SunTrust Banks, Inc. Bank Account Or Service Complaint

Checking account Using a debit or ATM card

SunTrust Banks, Inc. Bank account or service department,

Checking account Using a debit or ATM card Florida

- unauthorized took $210.00 out of my bank account on -/-/-16 and they were not suppose to take it out as they promised me they would n't until -/-/-16.This caused my bank account to be overdrawn and a overdrawn fee was charged for $ -.I was going to file charges with my bank against - but - promised they would pay the $36.00 overdrawn fee so I did n't persue it further with my bank.

SunTrust Banks, Inc. customer in Florida
Sep 22, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with monetary relief

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How SunTrust Banks, Inc. handles Using a debit or ATM card complaints

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints2/20163/20164/20165/20166/20168/20169/201610/201611/201612/20161/20172/20173/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Using a debit or ATM card87.5%12.5%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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