Review and analysis of over 116 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 116 official complaints related to Using a debit or ATM card. Out of the 116 consumer complaints against SunTrust Bank, 21% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 99% were processed in a timely manner. 32% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
SunTrust Bank Bank account or service using a debit or atm card February 9, 2016 - To : Consumer Financial Protection On -/-/15, I asked my wife, - to deposit my retirement check into our -. I have always considered the organization to be a part of me even though wife started the organization before I met and married her. Down through the years, we have deposited many of my checks into that account which has never been a problem for us. My wife have handled very large sums of money for me EVEN BEFORE WE GOT MARRIED AND SHE HAS NEVER TAKEN FROM ME.. I will always trust her and she the same with me. After she told me what happened we both were beside ourselves. I c... |
SunTrust Bank Bank account or service using a debit or atm card January 25, 2016 - This is the 2nd complaint about the same, unresolved issue. Let me start by stating that I do not think all the parties at SunTrust Bank are addressing or communicating with each other over this issue. The first problem comes into play that I did place a charge in - - for $160.00. Upon deciding that I did not want the service and did not like what was provided, I decided to contact - - and let them know to remove the charge. Between - and portions of -, I requested the merchant, - -, to remove the charge. Upon speaking with several of the representatives, the first of... |
SunTrust Bank Bank account or service using a debit or atm card December 24, 2015 - I received a letter in the mail from Suntrust about suspicious activity on debit card. When i called in, I did find fraud ; closed debit card and have a case no. My first issue is this is the third time this has happened, only with Suntrust ( once on business account, twice personal ). I think they may have a security breach issue. I am angry because they would NOT credit my account for the amount of the fraud until after investigation. This is happening 2 days before -/-/-, plus they knew it was fraud, they detected it. - fraudulent charge for $240.00 and - for $25.00. ... |
SunTrust Bank Bank account or service using a debit or atm card December 10, 2015 - This began on -/-/- when fraudulent activity occurred on my debit card. When I originally called SunTrust regarding the fraudulent activity, they credited my account. On -/-/-, SunTrust debited my account for the same amount that they credited, in the amount of $520.00, plus the - overdraft fees without any notification. The fraudulent department advised that a letter was mailed on - but I have yet to receive it. I was also advised that another letter stating why my claim was denied would be mailed again but I still have yet to receive it. I have consistently checked ... |
SunTrust Bank Bank account or service using a debit or atm card November 26, 2015 - This summer I order my wedding dress, customized. What I received was not even a dress. I disputed with merchant, shipped material back. Merchant refused refund and offered my - % discount on next purchase instead, I refused. I filed complaint with Suntrust on -/-/2015. Suntrust gave temporary credit on -/-/2015. I was advised I would receive correspondence if they needed info and case would close in 60 days and the credit would be authorized if they found on my behalf and if not, I would be notified first. I never heard anything else from Suntrust. I tried several times to chec... |
SunTrust Bank Bank account or service using a debit or atm card November 10, 2015 - I Bank with Suntrust Bank. I get a daily email telling me me balance. On -/-/2015 I got an email saying my account was overdrawn. I had a balance of over $1500.00 on the previous day. In looking at my charges I saw that a company called - - - had charged - $500.00 charges to my debit card. I had my card with me so do n't know how they got my number. I have never heard of nor done business with this company. I called Suntrust immediately and reported this fraud. They said it would be investigated. Mean while my account is overdrawn and I have bills set on automatic draft. ... |
SunTrust Bank Bank account or service using a debit or atm card November 8, 2015 - Suntrust BankOn - the - I did receive a phone call around - or may be later from the bank, the lady said that they have stop a credit card charge to my account for over - I did said to her that I did not purchase anything, she said card ending -, I did replied that I do n't have the card for long time, she ask for my - number and I did explain that I do not remember and I was driving home that as soon as I arrive I will call back, and I did, I visit on Monday the - the Branch on - - FL , where I get the first document, I did call the branch to not paid the charges, I... |
SunTrust Bank Bank account or service using a debit or atm card October 27, 2015 - I disputed an unauthorized transaction in my account and the bank refuses to issue a provisional credit why they are investigating. They told me I have to wait 60 days. ... |
SunTrust Bank Bank account or service using a debit or atm card September 25, 2015 - My husband and I notified our Bank on - -, and - that we had several unauthorized transactions resulting from a - - that we used rewards points to stay at. As a result of our stay with -, we were supposed to be given diamond membership status and we were supposed to be given the best rate guarantee but neither were provided so we were double charged and overbilled. We contacted Suntrust to advise them of the issue ( s ) and we were provided with a dispute claim number. The representative did not take the details of the complaint correctly as it 's incorrectly notated that my ... |
SunTrust Bank Bank account or service using a debit or atm card August 5, 2015 - Suntrust Bank charged me $95.00 for a debit card that was cancelled and replaced and which they had previously agreed would not be charged for. After discussions with both local bank staff and their - headquarters customer service, they still charged for a service that had been discontinued. This is typical of the fee driven banking practices of Suntrust and their poor oversight and controls. Consumers need to be aware and alert to extra charges slipped into accounts in hopes no one would catch them. The bank obviously has serious ethical and management issues and should not be trusted to... |
SunTrust Bank Bank account or service using a debit or atm card July 21, 2015 - Over -/-/- Weekend I discovered my driver 's license was missing. At the time, I thought I left it a pair of pants that I had on earlier that morning. It was the following business day that I went to use my - card for the purchase of some material when I realized that the - card was missing as well.I called it into the bank and they ran down a list of charges that were fraudulently made at various places, I immediately let them know what was accurate and what was fraudulent. On Monday, I went into the bank and they gave me a printed report of all the charges that were made to the co... |
SunTrust Bank Bank account or service using a debit or atm card July 10, 2015 - On - -, 2015, I filed an affidavit of fraud with Suntrust Bank, after reviewing my bank statement and noticing - ( - ) fraudulent charges for the period of - -, 2015. A total of $940.00 worth of charges stemming from -, Michigan was deducted from my account using my bank debit card information. After submitting the affidavit of fraud to Suntrust Bank, I was given a refund of $120.00 for - ( - ) of the - charges. I was told that I would need to contact - directly to inquire about a refund for the amount of $480.00, in which I did, and - was able to cond... |
SunTrust Bank Bank account or service using a debit or atm card July 2, 2015 - I filed a dispute on - -, 2015 about a final payment I made to -. This payment was applied to someone else 's account and after I spent many hours on phone and being put on hold, disconnected etc, - actually expected me to go to - to straighten out their own internal problems. I refused. I filed a dispute to get my money back and 3 months later, I still have not gotten any response from Suntrust. I have chatted, emailed, called, and went into bank telling them my credit was now being threatened by -. They did not care. To date, I have received no response so I do not even thi... |
SunTrust Bank Bank account or service using a debit or atm card May 27, 2015 - Due to the aging process, in which I 'am currently - years old ; I added my daughter to my bank accounts ( I have a Money Market and checking account at SunTrust Bank ) as a joint account holder -/-/-. I also moved into a Senior Living Community, since my retirement and social security benefits sought of equals my rental expenses, so I figured that I could afford to live alone. Due to my age and no longer do I have access to my own transportation, she and I agreed that she would assist in managing my monthly expenses and possibly, any other unexpected situational crisis that may arise ... |
SunTrust Bank Bank account or service using a debit or atm card May 21, 2015 - - -, 2015Federal Trade Commission- - -, -, - -Dear Sir, My name is - - - This correspondence is in regard to unfair, unethical and potentially criminal activity on the part of -, a U.S. online travel agency and its vendor, - -. On Monday, - -, 2015 I attempted to book a vacation package to -, - for - - -, 2015. The reservation was supposedly not approved by my - credit card issuer ; - - or - debit card issued by SunTrust Bank although funds were available with both institutions. Surprisingly I had several pending charge... |
SunTrust Bank Bank account or service using a debit or atm card May 15, 2015 - - Acct. number Please attach additional pages to file. - is another communication from the Bank stating that the - wasnt presented until the -/-/-. Also is another transaction list, which shows that I was charged overdraft fees while in the positive. ... |
SunTrust Bank Bank account or service using a debit or atm card May 5, 2015 - On -, - -, 2015, I was reviewing my Suntrust checking account online and noticed a pending - charge in the amount of $560.00. I immediately contacted the Suntrust Fraud Department to dispute the charge. On -, - -, 2015, I went into a branch and completed paperwork to stop payment on the charge. The paperwork was processed and the $36.00 stop-payment fee was drafted from my account. The $560.00 charge was still in pending status therefore the funds had not been issued to -. However, Suntrust allowed - to draft the funds from my account. I submitted the required ... |
SunTrust Bank Bank account or service using a debit or atm card April 18, 2015 - I have had a checking account with Suntrust Bank for approximately ten months. Over a month ago, I lost my debit card associated with this checking account and reported it lost. The customer service agent told me they would cancel that debit card and send me a new - in about a week. A week later ( approximately ), I received - new debit cards with - different numbers, separately, by mail. I tried to activate both of them. - would not activate, with a message saying the card was invalid. The other did activate, so I continued using that - when I made debit card purchases. Over th... |
SunTrust Bank Bank account or service using a debit or atm card April 11, 2015 - Suntrust experienced IT network, account hackers and/or IT incompetence. They were showing debits, by ( me ) consumer - - - - - F - . This on clear transitions, summary ( see attached ) This was only perpetrated to charge my account overdraft fees and extending over draft fees $150.00. I advised Suntrust their mistake or IT incompetence, was the cause since I manage my account by their website. In accordance with PCI-DSS, this information MUST be up-to-date an accurate, by law it was SunTrust responsibility to be such. ... |
SunTrust Bank Bank account or service using a debit or atm card April 9, 2015 - Someone stole my money out of my checking account I did not authorize anyone to a control money from my account I filed a fraud claim immediately upon finding my funds work on SunTrust has denied my claim and now I have to file a rebuttal to have made me wait two weeks of no funds taken my sons - check and my entire account plus fees over $4000.00 ... |
SunTrust Bank Bank account or service using a debit or atm card March 29, 2015 - I 'm filing this complaint on behalf of a number of SunTrust - - debit and checking account holders. SunTrust is violating ethical standards, regulatory standards ( bait and switch '' ), and their own terms and conditions. Here is why : For some time, SunTrust has been advertising, promoting, and issuing their - debit card. That card, linked to a SunTrust checking account, carries a yearly fee of $75.00 and gives its holder - - - for every - spent on debit ( pin-based ) and credit card transactions without any limits to the number of miles a cardholder can earn. I have ... |
SunTrust Bank Bank account or service using a debit or atm card March 23, 2015 - I 'm no longer an account holder of SunTrust. I used to be until I realized how unethical of a company that is. Let me explain to you why I believe this : For years, SunTrust advertised and promoted in big letters their - - debit card. With that card, an account holder could earn - mile for every $1.00 spent ( for debit and credit card transactions ). SunTrust even advertised that they would not put a cap on a cardholder 's ability to earn miles. Over the past - months, SunTrust must have reviewed their debit card portfolio and what they did as a result of their review is shockin... |