SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Maryland

On - -, 2015, I filed an affidavit of fraud with Suntrust Bank, after reviewing my bank statement and noticing - ( - ) fraudulent charges for the period of - -, 2015. A total of $940.00 worth of charges stemming from -, Michigan was deducted from my account using my bank debit card information. After submitting the affidavit of fraud to Suntrust Bank, I was given a refund of $120.00 for - ( - ) of the - charges. I was told that I would need to contact - directly to inquire about a refund for the amount of $480.00, in which I did, and - was able to conduct a payment search, located the fraudulent charge and reimbursed the amount immediately. Suntrust Bank then gave me a provisional credit of $460.00 for the remaining charges, which included a - of - amount of $310.00. Several days later, Suntrust Bank reversed the provisional credit all but $120.00, indicating that I have a past history of making payments to - and shopping at - -. I do have a history of making payments to - of - - -, but NOT to - of -, which is were the fraudulent payments all stem from. I do shop at -, but in the - area, and NOT in -. As such, I submitted a rebuttal to Suntrust on - -, 2015, and was then told that it takes - days for the investigators to make a decision. I believe it is absolutely ridiculous that I have to fight a bank that I have been a customer with for over - years regarding fraudulent charges. Further, it is beyond understanding why they were able to refund most of the other charges that were also made in -, but refused to reimburse - of the largest charges.