SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Florida

I 'm filing this complaint on behalf of a number of SunTrust - - debit and checking account holders. SunTrust is violating ethical standards, regulatory standards ( bait and switch '' ), and their own terms and conditions. Here is why : For some time, SunTrust has been advertising, promoting, and issuing their - debit card. That card, linked to a SunTrust checking account, carries a yearly fee of $75.00 and gives its holder - - - for every - spent on debit ( pin-based ) and credit card transactions without any limits to the number of miles a cardholder can earn. I have been contacted by many friends and family members of mine who are card- and account holders with SunTrust who have reported the following to me:1. SunTrust seems to be in process of closing all those accounts whose members have earned a certain number of miles through legitimate debit and credit purchases. 2. In - instance, SunTrust even reached out to - to intentionally reverse and take away from the card member any -


too many miles ''. In the opinion of a lawyer whom I contacted regarding this matter, SunTrust is clearly engaging in a tactic known was bait and switch. '' SunTrust lures new customers with their - - Debit card, charges them the yearly fee of $75.00, and then, once they become customers and earn a certain number of miles, SunTrust closes their accounts ( or does not renew them ) and in some cases even tries to reverse miles already earned. The lawyer further suggested filing a class action lawsuit on behalf of all cardholders. I 've so far refrained from going that route but I hope this complaint will cause SunTrust to act as follows:1. Stop closing legitimate accounts just because their holders earned above a certain number of miles to which, according to SunTrust 's own terms and conditions, they are entitled to. 2. Renew accounts in good standing according to your terms and conditions as - - accounts and cards. 3. Stop trying to reverse miles already earned. If SunTrust does not act as laid out above, I will undertake the following actions:1. I 'll have my lawyer friend prepare a class action lawsuit for bait and switch. 2. I 'll reach out to the Office of the Comptroller of the Currency, the - and Georgia Attorney General, the -, and other institutions to file additional, regulatory complaints. 3. I 'll bring to the attention of the media the unethical behavior of SunTrust. Sincerely ;