Review and analysis of over 44 complaints against Empowerment Ventures, LLC
Empowerment Ventures, LLC consumers have reported over 44 official complaints related to Adding money. Out of the 44 consumer complaints against Empowerment Ventures, LLC, 0% were disputed by the consumer (i.e. the consumer was not happy with how Empowerment Ventures, LLC responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Empowerment Ventures, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Empowerment Ventures, LLC Prepaid card adding money November 7, 2016 - I have submitted two settlement claim through claim form online and by mail. Rush cards is not letting me know the status of it.... |
Empowerment Ventures, LLC Prepaid card adding money March 29, 2016 - My payroll is advertised to be deposited up to two days early. My employer submitted my funds to RushCard yesterday. They advertise when you call on the automated system that they post funds immediately when funds are released to them. I called customer service to ask why my deposit is late as it shows by - each pay date. I spoke with a rep at -. to ask why it was late and she responded she does n't know why I would be worried my money was missing. I asked for a supervisor immediately and she would not transfer me. I asked for another rep and she hung up on me. Now im worried because thi... |
Empowerment Ventures, LLC Prepaid card adding money February 18, 2016 - My direct deposit is showing as posted on my statement but I have a - balance and when I called them the guy who was apparently - said to me, I will send your account to the escalation department and your account will show the money in 1-2 business days ... |
Empowerment Ventures, LLC Prepaid card adding money November 8, 2015 - RushCard ... Need I say more? No, not really, but I will. For 6 weeks now I have been told the same thing, that a system update is causing problems. No one has offered a credit per my inconvenience. And now I 'm being informed that the escalation department handling these inconveniences may or may not even exist. Rushcard has an escalation department but they will not be responding or calling customers about an expected resolution date. That was per a customer service reps own scripts. On the website, they still boast that with Rushcard, you get your money up to two days earlier. It 's been si... |
Empowerment Ventures, LLC Prepaid card adding money November 2, 2015 - My name is - - i have a rush card, I went to - to had money to my card I did - cash deposit - for - dollars and the other was for -. And I never got my money on my card. It 's been 3days ever since Friday. I have bills that is due by a certain time and every time I call rush customer service there is always a long wait with no answers. My money is missing and I wan na it now. I have - plus a grandson so I need my cash. ... |
Empowerment Ventures, LLC Prepaid card adding money October 31, 2015 - Hello, I have a Rush Card. Today I loaded - dollars to my card at - though greendot. Then I called to check my balance to make sure It was credit. It said it was. Later I went online to pay my care note and the system said I have insufficient funds. I called Rush company, they had me on hold forever. I talked to - ppl. Then I finally talked to someone they said they cant locate my money. I provided ref # and everything. All they tell me that they send to higher authority and there 's nothing they can. So now Im out of - dollars and carnote not paid. I read on the internet ppl have ... |
Empowerment Ventures, LLC Prepaid card adding money October 31, 2015 - I went to - and loaded my prepaid card with cash $250.00 and usually the funds are loaded on your account right away after transaction is completed..But when I checked my account my money was not there..I called the card company and they can not give me any answer where my funds are..They keep telling me they see no transactions of the load to my card..I am very disappointed in the services of the bank..They keep telling me it 's a glitch in the system..But do not ask for proof of transactions to help me in any way..Please help me resolve my issues.. ... |
Empowerment Ventures, LLC Prepaid card adding money October 29, 2015 - I loaded $420.00 cash to my rush card at - - on - and I am still waiting almost 3 weeks later to see the money on my card. I have emailed and called customer service on several occasions but they still have n't resolved this issue. I even mailed the corporate office a letter with a copy on the original receipt from - ... |
Empowerment Ventures, LLC Prepaid card adding money October 28, 2015 - I was paid by my employer on -/-/-, but never rec'vd my funds to my account. After ten ( 10 ) days Rush Card has still yet to release the funds as they are ... and i quote, " trying to locate my account in order to post my funds. I 've had the same deposit information on file with my employer for Rush Card for - months now as well as I 've had the same account since -/-/- ... how is my account invalid. I have an eviction, disconnect on utilities, phone bill, storage fees, cancellation of my car insurance which I have to carry -. I NEED HELP! ... |
Empowerment Ventures, LLC Prepaid card adding money October 28, 2015 - On Friday - -, 2015 a direct deposit from my payroll was added to my - account. I was told that on the - there would be a system update which would not affect any deposits or withdrawals. That was soon to found as a non-truth. I have not been able to either speak with anyone at the company. I have not been able to make a withdrawal nor have I been able to pay any bills. I have called and emailed this company ; however, they are not responding to either point of contact. This has been going on for days now and my bills are due to be shut off, I am out of gas in my car and I am not a... |
Empowerment Ventures, LLC Prepaid card adding money October 28, 2015 - I am a rushcard holder, and two weeks ago there was some type of glitch with their system once they upgraded their technology. Because of this, I was unable to gain access to my funds that were supposed to be direct deposited the day before. I also was not able to reach anyone at Rushcard for several days, and still have been unable to reach anyone as of today. This caused my bills to be late, and I am now trying to play catch up on the expenses that I had during that time. ... |
Empowerment Ventures, LLC Prepaid card adding money October 28, 2015 - My money has not posted yet and its been two weeks and i see transactions on my card i didnt do ... |
Empowerment Ventures, LLC Prepaid card adding money October 27, 2015 - My employer releseased my paycheck funds to - ( the bank that services my prepaid Rushcard ) on -/-/15. Actual paydate for is is -/-/15. It is now -/-/2015 and Rushcard has not posted my paycheck. They wo n't return my emails and when I call the - customer service number, they place me on hold and then it rings twice and they hang up. I live paycheck to paycheck and I am facing eviction if I do n't get my paycheck. ... |
Empowerment Ventures, LLC Prepaid card adding money October 26, 2015 - It has been 14 days since I did a load at - through - to my Rushcard and still no reflection to my account balance I have called company everyday only to get either hung up on or on hold for hrs then hung up on CSR cant say when issue will be resolved this is putting me in a financial bind I even reached out to - to see if load can be reversed and they said being the fact that they show that Rushcard has received this money they Rushcard would have to notify them to cancel transaction which is a catch - situation because according to Rushcard they cant look anything up so very frus... |
Empowerment Ventures, LLC Prepaid card adding money October 24, 2015 - Rush card holder my direct deposi was sent rush on - - 2015 an as of to have received my funds on my card ... |
Empowerment Ventures, LLC Prepaid card adding money October 24, 2015 - I have not recieved my deposit from -, i was supposed to get it last Friday and as if today no deposiit. I have -. I can not get my medication to -. I am running out of electricity, no food. And all I get from Rushcard is we are working on it. What am i going to do. I am hoping i do not end up in the hospital. ... |
Empowerment Ventures, LLC Prepaid card adding money October 24, 2015 - I unfortunately have - ongoing issues with Rushcard. The - being that a new card was supposed to be expedited to me on the - of - that was never shipped. On the - I called to inquire the whereabouts of my card only to be informed it had not been processed so a new card was expedited on the - to again arrive in 1-2 business days. As of the- of -, I still have not received my card not can anyone find a tracking number to find out where it is. Issue # 2. On the - of -, a deposit in the amount of $400.00 was sent to Rushcard via my employer. I have called ever day... |
Empowerment Ventures, LLC Prepaid card adding money October 24, 2015 - I added - bucks threw - to my rush card on th - of -. The company says everything is working but I ca n't get threw. When I do they tell me there is nothing they can do. I really need access to my funds ... |
Empowerment Ventures, LLC Prepaid card adding money October 23, 2015 - unable to acess funds from the rush card ... |
Empowerment Ventures, LLC Prepaid card adding money October 23, 2015 - My direct deposit still is not going through on my account. Same issue last week. I can not pay my bills and this is the second time within ten days I have trouble accesing my money. Customer service keeps hanging up the phone on me. ... |
Empowerment Ventures, LLC Prepaid card adding money October 23, 2015 - Well on Thursday the -/-/- I loaded $85.00 on my - Rush card I went to use it - there were no funds I was on hold from - in till - jus for someone to tell me sorry your funds should be there shortly we are working on are system. Then here it is - still not able to use - because there is no money where is my money. I cant pay any bills are any thing. I would like to know what - is doing people need to live to ... |
Empowerment Ventures, LLC Prepaid card adding money October 23, 2015 - I have added money to my Rush Card today and have not been able to access it. I spoke with a rep and was told that she was unaware of when my funds would be available for me to use, now my family of - will be without a phones and have to pay reconnection fees to get them turned back on. This is very unacceptable being that i have a set income and do not have the money to pay them. I will no longer use this company after i receive my funds. ... |
Empowerment Ventures, LLC Prepaid card adding money October 23, 2015 - I loaded money on my RushCard Visa @ -. I logged onto my account & my money was n't loaded on my RushCard. I called RushCard & waited on the phone to talk to a rep for 2 hours. I finally got tired of waiting for a rep so I hung up. I 'm so disgusted, disappointed & upset. I called the number on my - receipt for a refund, I typed my card number & - digit security #. It said my card was invalid. That 's -! My RushCard is n't invalid. I want my $52.00 + $3.00 reload fee refunded. ... |
Empowerment Ventures, LLC Prepaid card adding money October 23, 2015 - I have a rushcard visa and it took two-three business days to get my direct deposit. I called the customer service and did not get any help. In the process, I was unable to pay my bills and other obligations. ... |
Empowerment Ventures, LLC Prepaid card adding money October 22, 2015 - I loaded - dollars to my prepaid rush card this afternoon. My card doesnt show the load. The reps are not helpful. They insist system is down. I need that money. If they are having so many issue 's then why allow money to continue to be loaded. I need my money. Then im closing the account. ... |
Empowerment Ventures, LLC Prepaid card adding money October 22, 2015 - $300.00 cash load was made to my - card on -/-/15 through -. The money was never credited to my account even though money gram shows it as having been received. Rush card customer service is non-existent. I have called and been hung up on repeatedly. I have emailed, private messaged on - and twitter ( per - - request ) and have not been contacted in response. I have copies of all the receipts and proof that the money was paid and should have been loaded to my card immediately, but no one will help me ... |
Empowerment Ventures, LLC Prepaid card adding money October 21, 2015 - Rush card has not been letting me access my money since - -, 2015. My direct deposits have been delayed and I am unable to reach anyone from customer service. I am unable to get to work or get my children to school. Once again for the 2nd week I am unable to access my money. ... |
Empowerment Ventures, LLC Prepaid card adding money October 21, 2015 - I have direct deposit, and my money is n't showing up on my card. It 's going on a week since my job has deposit my money into my account. ... |
Empowerment Ventures, LLC Prepaid card adding money October 21, 2015 - Hello, I am Rushcard customer. I still have not received my payroll direct deposit, which was due on -/-/2015. They also zeroed out my account of the funds that were there prior to the " upgrade ''. When I called, I was in the call que for as long as - hours before being disconnected. Once I did get through, I was given the generic answer and apology. They sent emails and texts letting us know that this upgrade was coming, but when everything went awry there was no communication at all. Then when they finally did send an email, it was about waiving all the fees during the holidays but... |
Empowerment Ventures, LLC Prepaid card adding money October 21, 2015 - i have a prepaid rush card and is having promblem with my money been poster on my card have call rush card but there calls or high and ca n't get there to talk to anyone and this problem stared on -/-/2015 and i am not the only one having this problem with rush card everybody that use ruch card is too ... |
Empowerment Ventures, LLC Prepaid card adding money October 21, 2015 - Made a deposit on friday -/-/2015 it has not loaded to my account my direcr deposit was loaded to my acct card reflecta - balance cant get no help from Rushcard ... |
Empowerment Ventures, LLC Prepaid card adding money October 21, 2015 - Put money on my card on - - 2015 and I 'm still waiting for it to be credited to my account I have called a whole bunch of times to the - number is the - number to get hung up on that is the runaround I 've left messages via rush card via - - unirush ... too no avail.. ... |
Empowerment Ventures, LLC Prepaid card adding money October 20, 2015 - My direct deposit posted to my Rushcard account on - -. It is 6 days later and due to computer 'glitches ' I still have no access to the funds! ... |
Empowerment Ventures, LLC Prepaid card adding money October 20, 2015 - rushcard did not load direct deposit its veen a week ... |
Empowerment Ventures, LLC Prepaid card adding money October 19, 2015 - RushCard started a system update on - - that was to be complete on -, it has been a week and the update has caused huge problems for cardholders. My direct deposit from work showed pending starting - -, 2015 and posted on -2015, however the card has been showing inactive for a week. When you call customer service if you reach someone, they read this scripted message about a glitch in the upgrade and transfer you to another department which then rings and hangs up or you 're on hold for an hour or more and it just hangs up. I spoke to someone today, she pulled up my account to... |
Empowerment Ventures, LLC Prepaid card adding money October 19, 2015 - Rush Card/ - - on - -, 2015 there was a service up that same day the update was completed and service was supposed to be normal. On Wednesday - -, 2015 my employer send my direct deposit in the amount of $500.00. These funds are to be available the following day, but this was not the case. From the recording when you call something happened with the update and funds would be available on your regular pay day which is Friday. Rush card offers 2 day early direct deposit is one of the reason I have been with them so long. Today is - -, 2015 and I still have no funds and ... |
Empowerment Ventures, LLC Prepaid card adding money October 19, 2015 - I have been utilizing the services of - - - Rush card for several years. Never have I ever had such a horrible experience. I work for - -, my payday was Friday -/-/15. Normally Rushcard deposits two days early but since Monday was a holiday I expected a delay and not to get my posted direct deposit until Thursday. Thursday came and went still no money. Friday morning still no money so I decided to reach out to a friend who also uses them for her direct deposit. She began to inform me that there was a big issue and almost every single RushCard customer either had not recd t... |
Empowerment Ventures, LLC Prepaid card adding money October 17, 2015 - Not able to access direct deposit funds. Call member services for Rushcard and all I get is it should be available soon, we are working on the problem, and we had a system outage. This has been an unacceptable issue for way to long. My bills do n't wait for apologies. If this issue was truly caused due to a system switch, would n't make sense to go back to doing it the original way until you tested the new way before you implement the new system. If that is truly the case this was a tremendous fail with no back up plan and no concern for hardworking consumers ... |
Empowerment Ventures, LLC Prepaid card adding money October 16, 2015 - I have a rushcard and they sent out an email last week saying they was going to be doing updates on -/-/2015. That was fine and went I went to check my account the little I did have in there was gone. They made an statement that whoever was getting paid 2 days early or the day before will not get it until their payday. Today -/-/2015 is my payday and I have n't not got anything. I check my card on -/-/2015 it was money on my card and then when I went back to check it again it was gone. I have bills that are due and kids that need stuff. Rushcard mess up everything. Once I get... |
Empowerment Ventures, LLC Prepaid card adding money October 16, 2015 - Has not posted my direct deposit in the amount of $1100.00 on my payday which is today. When I call no one can tell me when it will post or why it has not. Please help! ... |
Empowerment Ventures, LLC Prepaid card adding money October 16, 2015 - Today, - -, 2015, is my payday. I have a Rush prepaid card and I was told last night after being on hold for 2hrs that it will be posted -. Nothing was on the card so i called today -. I was then told my account is pending and my actual payday -. Then I told them today is the - and it is - in - and I still dont see my deposit or the money that was still in the account. They keep blaming it on technical glitches. I was n't informed about any of this via email, text, or mail. If I was informed I would 've stop my direct deposit immediately. Now I may be stranded if this d... |
Empowerment Ventures, LLC Prepaid card adding money October 14, 2015 - I added money on -/-/15 and the money is still not available. When I call customer service it says my card has not been activated when in fact it has. I still do not have my money an its -/-/15 and NO ONE ANSWERS CUSTOMER SERVICE # ... |
Empowerment Ventures, LLC Prepaid card adding money October 14, 2015 - I have a rush card and they were supposed to be going through a system update just for the day of -/-/2015. I get paid tomorrow -/-/2015 and I have read many reviews that no one had received their direct deposit, and the website and app is down. All rush card phone number does when you call it is ring. This is a big inconvenience because I have - babies and bills to pay. I live check to check and work haRd for my money. ... |
Empowerment Ventures, LLC Prepaid card adding money October 14, 2015 - My Direct deposit is not showing up I cant get in touch with anyone through Rushcard this has been a big hassle for me all their nimbers are busy constantly ... |