Review and analysis of over 18 complaints against Fidelity National Information Services, Inc. (FNIS)
Fidelity National Information Services, Inc. (FNIS) consumers have reported over 18 official complaints related to Credit reporting company's investigation. Out of the 18 consumer complaints against Fidelity National Information Services, Inc. (FNIS), 50% were disputed by the consumer (i.e. the consumer was not happy with how Fidelity National Information Services, Inc. (FNIS) responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Fidelity National Information Services, Inc. (FNIS) resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation problem with statement of dispute March 28, 2017 - Chex systems has failed to delete inaccurate information of addresses and name information and unauthorized inquires. Additionally submitted a police report to have the - account removed from their system. They have failed to verify the method verification as well. Additionally, - has failed to verify authenticity of the dispute within the time allowed under the FCRA. Thus the removal of this account as well.... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation investigation took too long March 13, 2017 - On - -, -, I applied for a bank account with - - Bank in order to receive discount on a new vehicle loan. The account was initially approved but then refunded due to a report from ChexSystems. I knew of no reason for the report so I contacted ChexSystems via their website - -, -. I asked for VALIDATION of said dispute on their email system. They sent me a letter dated by them -/-/-, however it was the - that I received it. Letter stated they would investigate and return information within the required 30 days. A letter dated -/-/- was then received ... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation problem with statement of dispute March 9, 2017 - Please see attached.... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation no notice of investigation status/result February 17, 2017 - To who It may Concern I am very Disturb on how this Credit Reporting Agency CHE-SYSTEMS Conducts Business. I requested my Credit Report I received it and things i did n't understand, the things that was on there i disputed them it was Inquires and Wrong Addresses submitted by - and - both which are Credit Reporting Agency 's also. So Chexysystems is submitting things that never was reported to them. So I want to know the method they use to verify accounts and inquires how did they Obtain my Social Security Number and my Address and my name. how are they able to prove to me that something... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation no notice of investigation status/result January 3, 2017 - I sent numerous letters to Chex Systems to verify or delete - - - from my report and they have reinserted this account after they deleted it back in -/-/-. I will be attaching the proof here as Chex System could n't verify it to begin with and still can not verify this account that 's reporting on my report negatively. I have never been notified by Chex Systems to even reinsert this and only found out when I tried to open a checking account and was denied. I will include copies of letters received and recent letters that were mailed to Chex Systems. Under FCRA 611 15 U.S. Code ... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation no notice of investigation status/result November 18, 2016 - On -/-/16, I disputed an entry on my ChexSystems report with Chexsystems. The entry was placed by -, California in the amount of $250.00 and reported for " Suspected Fraud Activity ''. I did not recognize this, and in my dispute to Chexsystems, I requested documentation from - to substantiate both ( a ) the amount and ( b ) the suspected fraud activity. I then received a letter from ChexSystems dated -/-/16, that states that they have verified the information, but - informed that account was opened online so requested docs were unable to be obtained. This is a completely... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation no notice of investigation status/result November 14, 2016 - I submitted disputes with - - They did not investigate my actually dispute or even respond to the items in question. They just recent my whole report with a random item deleted that was n't even on my report.... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation inadequate help over the phone November 3, 2016 - On or about -/-/16, I wrote a check to retailer, - -, which was denied by the retailer. I was told that I would have to contact Certegy directly which I did within a few days of the declined transaction. I was told that I could only be given limited to info over the phone and I had to disclose personal confidential info, e.g., banking info and driver 's license, to them if I wanted a written a response of why the check was declined for processing. I received a response about - which stated the check was declined because " This transaction fell outside of the guidelines Certegy h... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation no notice of investigation status/result November 2, 2016 - In - of 2016 I Filed a complaint with ChexSystems about a report the said I owed with a bank. I got a letter about verifying my identity asking for a letter from social security administration. They do n't send letters so I called them in - to tell them I also sent a copy of my social security card and I 'd. I did n't hear from them until - which was a another report. They have yet to respond to my dispute that they have my social security number wrong on my report. My number is - they continue to show my number as something ending in -. I tried to call and all I get is being bo... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation inadequate help over the phone October 14, 2016 - On -/-/2016 I sent a certified letter to Chexsystems regarding - items on my consuymer file. In my dispute I asked for Chexsystems to validate this information and provide me with copies of any documentation associated with these accounts. I also, asked that in the absence of any such documentation bearing my signature theat this information be immediately deleted from my file that they maintain under my social security number. On -/-/2016 and -/-/2016 I received letters from Chexsystems stating that their investigation was complete. The letter states that the accounts hav... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation problem with statement of dispute September 23, 2016 - check system put an acct on their file that was taken care of in -.... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation investigation took too long September 20, 2016 - Asked CHE-SYSTEMS to verify information that was incorrect on my credit report. They were unable to numerous times even after numerous times I contacted them numerous times and they still have not verified and put accurate information on my chexsystems report which has caused banking issues.... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation problem with statement of dispute August 22, 2016 - I am filing this complaint because ChexSystems has demonstrated some seriously broken " investigative '' processes of consumer initiated disputes. ChexSystems does not follow a well articulated investigative process, but instead launch " re-investigations '' on their own accord without the consumers request, that yield differing results than prior investigations. They refuse to provide information to consumers that substantiate the outcome of their investigations. Sadly, Chex also adds inaccurate information to consumer files at the whim of their broken administrative processes. ChexSystems ... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation investigation took too long August 22, 2016 - Certegy check services is a third party check cashing company whose client is a local casino. I cashed a check for $52.00 ( including a sizable fee ) on -/-/2016 at - -. My bank notified me by text immediately that a charge was attempting to clear my account that appeared fraudulent. I called - - - immediately and assured them that the charge was valid and to pay it. Within hours, the bank had paid the check by forced ACH and I was advised that the recipient may experience a delay of up to 72 hours before the funds were visible as " cleared '' in their account. Having ha... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation problem with statement of dispute July 3, 2016 - Certegy is reporting to my bank that they should deny my deposited checks. No information on Certegy 's report shows any change from when they recommended acceptance of my deposited checks to my bank.... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation inadequate help over the phone May 26, 2016 - I tried to cash my WV - tax refund ( $97.00 ) at - on -/-/16 at -. I received a notice that my check was declined by Certegy. When I called the number on the receipt, I received a recording that it was nothing I did wrong and that I should take my check to a non Certegy retailer. Then the call just ended. I was not given an option to speak to anybody. It did this at least 6 times. Finally, I googled Certegy to get a number. I spoke with - ( Rep ID # - ). I asked why it was declined and she refused to tell me. She said that she could not give me that information because I... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation problem with statement of dispute March 18, 2016 - On - -, 2016, I attempted to resolve an issue with Certegy and their agent or subsidiary Complete Payment Recovery after a billing error at a merchant ( - - resulted in a returned ACH debit. Certegy steadfastly refused to document the dispute or continue the conversation unless I provided my driver 's license number, which the merchant does not have and which was not used in any way in my account relationship with the merchant. There was no question of my having established my identity to Certegy 's call center, since I had verified my name and had received their subsidiary 's noti... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation inadequate help over the phone March 3, 2016 - - I attempted to purchase $170.00 worth of materials from - in -, TN using my business check issued by the - - - - -. The check was declined by Certegy Check Services. I called Certegy Check Services from - and was asked if I wanted to be placed on their VIP List. The Certegy rep said this may or may not allow the check to be accepted. I said yes. He said wait 10 minutes and try to run the check through again. I did twice ; the check was declined - times. I requested a copy of the declination from Certegy Check Services. It indicates that Certegy already approve... |