Pentagon FCU Bank Account Or Service Complaint

Pentagon FCU Bank account or service department,

Other bank product/service Account opening, closing, or management Georgia

In - I filed for bankruptcy. Pentagon Federal Credit Union - PFCU - held the mtg to a property that I owned, so they were named in the bankruptcy. There were, In fact, a large part of the reason for the bankruptcy, which I is part of this complaint. The first reason I am filing a complaint against them This past week I called to close a member account I had with them. I kept receiving statements even though I have not used the account since -. The account balance was $5.00. When I told the C/S Rep what I wanted he said he needed to transfer me to the Delinquency Dept. I asked why as I did not have any open accounts with them. He said I had caused them to lose money and my accounts were being treated as delinquent! I asked if he knew that I had filed for bankruptcy in - and these debts had been legally discharged. He said he could only tell me what was marked on my account. He then transferred me to - in Delinquency Control. She said my account was being treated as delinquent, and that the notes indicated I had


the account and release the $5.00. They were to notify me via em. Instead i received a check in the mail for $5.00. So, the first part of the complaint is : I have yet to know whether they are illegally treating the debt as a delinquency and if there are still derogatory notes against me. The second part of the complaint involves why I ended up filing for bankruptcy. I purchased my property in - under a FHA loan. Then in - I became - and be - I had used up most of my savings and was unable to work. I was living on social security. I had a secured line of credit against my property for $67000.00. I requested an increase of $20000.00. for living expenses. Normally - would pay off the $67000.00 from the old line of credit and then issue a new line of credit for $89000.00 with a balance of $67.00. So when this was not done and I had two lines of credit, one for $67000.00. and the other for $89000.00 I called them. I was told not to worry I qualified for -. By - - lines of credit were used and I was having problemskeeping up with the payments. PFCU admitted their mistake but refused to help me in lowering payments. - - - of PFCU suggested I pay them off by taking a new conventional first mortgage through them. I told him the new payments would not allow me to pay anything else. I was told this was the only solution or PFCU would take me to court. I still have the paperwork that shows my income and the new payments that I received from them. If this is n't predatory lending I ca n't imagine what is. The end result is PFCU paid off the two lines of credit and I ended up unable to make the payments. I have all the paperwork including the lines of credit.