Review and analysis of over 108 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 108 official complaints related to Settlement process and costs. Out of the 108 consumer complaints against SunTrust Bank, 23% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 20% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
SunTrust Bank Mortgage settlement process and costs December 25, 2015 - Suntrust Bank is avoiding completing the short sale process. We were clear to close in - 2015, when the bank " just '' noticed names had changed due to marriage & divorce ( this should have been caught up front, I provided a marriage certificate in - 2015 when this process was started ). In - 2015, we were needing an updated approval letter from Suntrust to bring this short sale to a close. Suntrust representative - - replied that the short sale expired - -, 2015 and we were outside of contract. Now the bank is not responding to the short sale coordination team. We have be... |
SunTrust Bank Mortgage settlement process and costs December 1, 2015 - Re : SunTrust Wrongful ForeclosureVictims : - - - and - - -Foreclosed Property Address : - - - - - - -, WA -Loan Numbers : - Mortgage - - Mortgage -In - of 2009 we applied for a Home Loan Modification through Sun Trust Mortgage due to a family tragedy that occurred in - 2009. We were caught in a legal battle for our son and granddaughter, which consisted of - court cases, which depleted our savings. In - 2009 SunTrust Mortgage sent us the Home Affordable Modification Trail Period Plan Agreement requesting we pay $1500.00 for 3 co... |
SunTrust Bank Mortgage settlement process and costs November 29, 2015 - I purchased a house about 5 yrs ago and in doing so I took out an FHA loan at which I was told would protect me in not buying a house with problems, that the FHA loan will make sure everything was on the up & up. Since I been in this house the roof has been leaking as well as the pipes rusted and bad the structure of the house is off. I have had my insurance company look at the house and they wo n't do nothing cause the say it was already there, I feel I was unfairly informed about this house being that I was a first home buyer. I was told differently about this house from the seller when buyi... |
SunTrust Bank Mortgage settlement process and costs October 19, 2015 - I filed a timely claim form to the National Suntrust Settlement Admin and have verified thru their toll free # that the claim form was received via their website. I have been periodically checking the status thru the automated system and have spoken directly to several different representatives and as of today, the only information being provided is that the deadline to file was -/-/15, checks are to be released -/-/2015, and that there is no further information or an exact date for payments to be issued. Are they not bound by any law to distribute payments to eligible borrowers w/i a ... |
SunTrust Bank Mortgage settlement process and costs September 29, 2015 - My mortgage lender did n't include any PMI on any of my good faith estimates or HUD documents until he showed up at closing. We had just sold our house that morning and wired the money to buy our new place. When I was handed the contract while we sat across the table from the seller was the first moment I noticed the payments were so much higher. I asked about why it was higher and was told that the payments went up because the home insurance and taxes had been underestimated. I still did n't see it adding up but felt forced to sign because at that point, we had no where to move back to, our o... |
SunTrust Bank Mortgage settlement process and costs September 26, 2015 - This is the - time I have felt it necessary to file a complaint about Suntrust Mortgage ( see CFPB case # - ). On - -, 2015 I started the process of doing a refinance with Suntrust, which has been my mortgage company for many years. Because of my good credit history in general and with Suntrust I was told at the time that this should be a fairly easy refinance. After now making - additional mortgage payments at the old rate of 6 %, with another coming due the -/-/-, I still have not closed on my refinance. I have heard many excuses for the delays none of them involving a pr... |
SunTrust Bank Mortgage settlement process and costs August 16, 2015 - I have recently found out my mortgage broker name was added to my loan as owner with me. How I found out is he declared bankruptcy and it was put up as parr of his assets. When I called lawyer who closed the loan he stated that he received a letter from said broker/ bank and told to add his name to loan. Please help me. - - - - - ... |
SunTrust Bank Mortgage settlement process and costs July 24, 2015 - This is an addendum to case number - which was filed yesterday, -/-/2015. We believe the Suntrust Mortgage Company has intentionally delayed our short sale process to allow our mortgage to reset. We had all paperwork in and had been approved for the short sale. Our mortgage resets - -, 2015, and increases from approximately $1200.00 to $2400.00 per month. We can not afford the $1000.00 increase. The agent has acknowledge receiving all documents on time, and that someone in Suntrust dropped the ball ''. They are requiring us to resubmit all documents because of their error... |
SunTrust Bank Mortgage settlement process and costs July 23, 2015 - The mortgage company sent us a letter of approval for a conditional short sale, then dropped the ball and wanted us to resubmit all paperwork. All documentation was presented in a timely fashion well before any deadlines. The mortgage agent told our sales agent that someone in the company had dropped the ball because of the - of - holiday, yet I received a denial letter stating the conditions of the sale were not met. The price offered was too little, yet was equal to the counter offer the mortgage company had demanded. My sales agent was shocked when I sent her a copy of the denial lett... |
SunTrust Bank Mortgage settlement process and costs July 9, 2015 - The suntrust HAMP settlement form arrived does n't list the correct amounts due me & my now deceased co-borrower and does n't list a loan review '' which is necessary as I only missed - payments over the entire life of the loan but have had the loan stretched additional - years and - added to balance due. In the catagories - and - according to settlement letter, are incorrect. Stating I had only - trial periods during my loan modification process, I had - sets of loan documents and - different trials periods over the course of - years, which I made all payments on t... |
SunTrust Bank Mortgage settlement process and costs June 23, 2015 - On - -, 2014 I received a letter from SunTrust mortgage - see attached - ) about my statutory right to receive refund of unearned premium of my Private Mortgage Insurance ( PMI ). Encouraged by this news, I started the refinancing process and completed it in - with a new mortgage which did not have PMI - see attached - ). I had upon origination of the original loan prepaid full premium of my mortgage insurance and following the Homeowners Protection Act 12 U.S. Code 4902, I submitted a request for refund of unearned premium ( see attached - ). I am yet to receive a form... |
SunTrust Bank Mortgage settlement process and costs June 9, 2015 - On - -, 2015 I reached out to a loan officer at Suntrust Mortgage in - Maryland regarding a VA - He quickly filed the paperwork and sent it to me. I signed the paperwork and asked my wife to hand deliver it to his office, since it is close to her place of employment. He then sent me another set of paperwork to lock in the rate. We then communicated via email that this was the rate to be locked in. Now, two months later, after hearing him complain about how busy they are, he is trying to tell me that not only is my rate not locked in ( and it would have been more than .5 % lower tha... |
SunTrust Bank Mortgage settlement process and costs May 20, 2015 - I negotiated a HELOC loan with Suntrust Bank that my ex left me after divorce. I wired - on - -, 2015. In agreement for the amount sent, I was to be released from the lien against my home. The letter for release never came nor was I able to close my home as a result. - - - kept the - and never released me. I have been in legal harm since his failure to cooperate with the title company to sell my home. I have called - of times to multiple Suntrust departments but they have not been able to resolve the matter. I have incurred high legal fees and failed closings as a resul... |
SunTrust Bank Mortgage settlement process and costs May 13, 2015 - The borrowers have been paying diligently on an interest-only agreement since - -, -. Per the hardship letter the monthly payment of $2100.00 is difficult to pay during the remaining months of the interest-only period and will be even more difficult to pay after the period ends and the monthly payment increases - -, -. So they submitted an - to the lender. The borrower was offered a new agreement. The proposal is a short term agreement that will put the mortgage back into a foreclosure situation because the hardship is permanent. They completed credit counseling and a ho... |
SunTrust Bank Mortgage settlement process and costs March 30, 2015 - The - company have tried to enforce a fraudulent agree ... .I have paid over $220000.00 on my loan of $170000.00 ... .I kept my promise an did not Breach the Contract as was done by Suntrust and charge me a very higher interest rate. My hands in clean and will need more protection from these greedy lenders. '' HOW CAN THEY ENFORCE AN ILLEGAL CONTRACT TO STEAL OUR HOME? '' IS THIS A SCAM ON THE AMERICAN PEOPLE? ... |
SunTrust Bank Mortgage settlement process and costs March 24, 2015 - I applied for a loan modification with Suntrust Mortgage. I qualified for an modification option to convert from an ARM to a fixed rate mortgage. I was 6 years into the mortgage. I am a divorced mother of - and ex-husband was on original loan. In divorce he had to quit claim as I did on his property. Suntrust required him to sign modification application but then when presented with quit claim, allowed me to proceed without his signature. I have completed the 4 month trial period and loan mod docs have been sent to me. Problem : They are now requiring ex-husband signature now. He is an unfr... |