SunTrust Bank Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

SunTrust Bank Mortgage department,

Conventional fixed mortgage Settlement process and costs California

The suntrust HAMP settlement form arrived does n't list the correct amounts due me & my now deceased co-borrower and does n't list a loan review '' which is necessary as I only missed - payments over the entire life of the loan but have had the loan stretched additional - years and - added to balance due. In the catagories - and - according to settlement letter, are incorrect. Stating I had only - trial periods during my loan modification process, I had - sets of loan documents and - different trials periods over the course of - years, which I made all payments on time. I have all documentation of loan docs, letters, contacts, etc.

SunTrust Bank customer in California
Jul 09, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints2/20123/20124/20125/20126/20127/20128/20129/201210/201211/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/20131/20142/20145/20146/20147/20148/20149/201410/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankSettlement process and costs0.9%52.8%13.0%20.4%9.3%2.8%0.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs2.8%76.1%6.4%6.3%1.1%5.3%1.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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