Review and analysis of over 694 complaints against Specialized Loan Servicing LLC
Specialized Loan Servicing LLC consumers have reported over 694 official complaints related to Loan servicing, payments, escrow account. Out of the 694 consumer complaints against Specialized Loan Servicing LLC, 22% were disputed by the consumer (i.e. the consumer was not happy with how Specialized Loan Servicing LLC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Specialized Loan Servicing LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - I purchased a - home in -/-/2013. The original purchase price was $170000.00 and I put 15 % down. I was at 85 % LTV with a loan amount of $150000.00. That means I needed PMI. According to my amortization schedule, my loan was scheduled to reach 78 % LTV in -/-/- of this year. The PMI should have been automatically removed. I messaged SLS about this via their website and never received a response. I called a month later and they said I needed to submit a written request. I submitted my request along with - guidelines for automatic PMI removal. They sent me back a letter saying ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - I have a 2nd mortgage with Specialized Loan Servicing and typically pay on the first Friday of the month. I noticed they are posting the payments on the following Monday which is causing extra interest to be charged on the loan. I called to check with them on this practice and they told me the only way I can get a payment to post on a specific date is to use their auto pay. I also checked my primary mortgage to see what date they are posting the payments because I use the same payment method and - is posting the payments with the correct date.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account April 1, 2017 - I have been slightly overpaying on my SLS mortgage ( just a few dollars a month ) since it was sold from - to SLS. For quite sometime SLS could not give me access to my account online ( I filed an official complaint with them last month, to which they finally " fixed it '' ). But now when I can see my transaction history, instead of crediting my " extra principal '' to pay down my loan, they have been allocating these extra payments to " late fee '' - not at all reducing my principal. I am sending them a complaint as well, but they are horribly non-responsive and I believe this could be a ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 30, 2017 - Two years ago, I sent the below message to Senators - and -. I have yet to see any action. Is it time to give up and consider all politicians do not respond? My situation has been resolved after about 6 months of back and forth letters, but what about the unfortunate people who ca n't afford to close their account? SLS actions border on criminal! -/-/2015. Senators - and - : Please have someone look into the unethical/illegal practices of Specialized Loan Services ( SLS ) Corp based in Colorado. In our particular case, our HELOC was sold from - to SLS. After reading about SL... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 30, 2017 - This is a continuation of the problem with SLS, unable to point to any facts to claim that I am a month behind in my payments. I have provided bank transaction codes to prove my monthly payments were all made, including payments made to cover the difference in payments that were short due to payment amount changes. In their most recent letter to me, they claimed I did not pay the -/-/2016 payment. Online, tonight, I received a new message from SLS and amazingly, it states that they NOW claim I did not make the -/-/2016 payment. I have wasted many hours providing proof of payment and they... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 28, 2017 - On -/-/- I signed a Mortgage with long-time bankrupt -, where - was not a Mortgagee. On -/-/- - bank acting under glimpse of " - Bank as Trustee '', defunct since -/-/-, filed foreclosure case against me based on false statements and forged documents. As of today I have not received ANY meaningful respond from - bank regarding my demand to stop fraudulent foreclosure case based on false statements ( perjury ) and accompanied by forged, robo-signed documents prepared by - employees who impersonated as " - Assistant Secretary '' and " Vice President of Loan do... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 27, 2017 - Specialized Loan Servicing ( SLS ) has once again threatened to purchase insurance on my behalf in the amount of $89000.00. which well exceeds the amount of my loan with SLS ( of which I owe less than $20000.00 ). I have no other loans on my property and SLS has no right to purchase any insurance in my name. I sent ( Certified Mail ) and faxed SLS proof of the Discharge of Mortgage with the 1st mortgagee ( - ) and therefore am not required to obtain more flood insurance than I owe SLS. I provided SLS with a copy of my - flood insurance in -/-/2016. I have also requested that SLS pr... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 25, 2017 - My mortgage was switched to SLS ( Specialized Loan Servicing LLC ) a year ago and have had various issues with payment amount due changing numerous times and do n't know how they are even coming up with the amount due let alone they ca n't correct the issue created by their mistakes when applying funds sent in to supposedly get account fixed so payment amount would be correct and consistent. In -/-/- I sent them a $10000.00 check that was documented in my account before I sent check as to how to apply funds and also hand written on escrow shortage payment slip to pay shortage and apply ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 24, 2017 - Have had a mortgage loan with - for the past couple years since refinancing with them in -/-/-. The loan servicing was switched from - to SLS Loan Servicing on -/-/- without my knowledge or input. I received a letter the -/-/- from SLS informing me of his change. The letter stated that nothing about my note or mortgage would change. I then got another letter at the end of -/-/- stating that a $2700.00 lender placed hazard insurance policy would be placed and the payment would increase by $110.00 per month starting -/-/- unless I found my own policy within 45 ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 21, 2017 - This is an URGENT request for immediate attention. After receiving bad advice from a multitude of lawyers, we are sending this initial complaint without the benefit of being represented by a qualified attorney. It is only in the interest of time that we must at least get this on file with the CFPB now before our home is unlawfully lost. In addition to this list of Honor and Respa violations, many supporting documents are being sent including the source of the first violations under - and then SLS in the form of a time line. You will read that after being advised by SLS immediately after tak... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 21, 2017 - I filed for Chapter - in -/-/- and have been discharged in -/-/-. I was receiving statements from - - - ever since my loan was reinstated. Recently, on -/-/-, my loan was transferred to SLS. I reached out to SLS to inquire about my mortgage statements. SLS insisted I am in active Bankruptcy and because of this, I will never receive any statements. In the meantime, I am blocked from seeing any information online as well. I wanted to make sure my payments were appropriately sent and received by SLS on a timely basis, especially because I never received any payment coup... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 20, 2017 - Specialized Loan Servicing " impersonates itself '' as - -intentional misrepresentation of material facts, 1692e and possible mail fraud under 18USC 1341. Please see attached. [ Exhibit on the purported " trustee 's deed upon sale, '' scan -, will be sent via fax. Unable to upload due to size of file. ] Thank you for your help in upholding and enforcing Federal consumer protection laws.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 20, 2017 - I accidentally scheduled two mortgage payments from my bank, -, to the company that recently took over my mortgage : SLS. ( If the payment is n't there on the - of the month, they call me every day. So I thought the first payment had n't gone out. ) It has caused me to be seriously overdrawn as my other automated payments come in. As soon as I found out, I called -, and they said it was too late to cancel the paytment. I called SLS a week ago, -/-/2017. I was told to send a screen shot of my bank statement showing the two payments, and SLS would send me a check through the mail as ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 16, 2017 - To whom it Concerns, I currently have a mortgage that is held by - -. This loan was made in -, -. My original loan Servicer, - -, handled my loan and encouraged weekly and bi weekly payments. I made 3-4 payments per month, also making $100.00 extra per month since I purchased my home. My Loan Servicing company changed in - - to Specialized Loan Servicing ( SLS ). I continued to make my partial payments for 3 months. Unfortunately, they have told me that their system is unable to properly process these partial payments. As a result, they applied my payments to principa... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 15, 2017 - In bankruptcy our home mortgage was assigned to SLS. I have made - payments and am only due for -/-/2017. They have us with 90 days behind. They sent us the forbearance letter. I asked for help due to my brother 's -. I have total care for him 24 hours per day. For a short time I ca n't work out of the home. They filed a motion 4 days later to take our home. The average wait time to speak with someone is 45 minutes on hold. Everytime we speak there is another excuse. We are not 90 days behind and will attach the proof.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 15, 2017 - I made a $5000.00 payment to be applied to the principal of my loan on -/-/-. SLS processed the check on -/-/-. As of today, -/-/- the funds have not been applied to the principal as requested and my most recent statement indicates some of the funds are held in a " Suspense Acct '' while the remainder have been incorrectly applied to a mortgage payment. I have made multiple calls to SLS but they have not resolved this issue.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 14, 2017 - On -/-/-, my - veteran husband and I closed on a VA fixed rate Mortgage, 30 year, 3.75 % Refinance from -. We were greatly relieved, as our expensive ARM first mortgage and looming Balloon second mortgage with - ( originally a - ) had finally ended. On -/-/-, - wired to - the full payoff amount of $270000.00. On -/-/-, - transferred the loan to SLS ( Specialized Loan Servicing ). - subsequently forwarded the same payoff amount received from - to SLS. SLS received the pay off amount on -/-/-. SLS kept the funds until -/-/-, when the payoff ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 13, 2017 - my mortgage was transferred over to SLS back in -/-/2016 I was previously with - I never received information from SLS until I notify them however every time I 'm trying to call them I can never get an answer and I would like for someone to call me. I have actually stayed on the whole for 30 minutes without reaching an operator.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 13, 2017 - I submitted a Qualified Written Request to " Specialized Loan Servicing '' on - -, 2016 to request a deletion letter for an item on my credit report and they failed to send me a response. The first time I called on - -, 2016, the representative told me just to submit a QWR and it should be no problem to delete the item since it is an error. I asked if it was OK to send by FA-. She said yes and gave me the SLS FA- number to send it to. A few days later, I called to make sure they received the letter and the rep said yes they received it and would have a response for me within 30 d... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 7, 2017 - On -/-/-, I purchased a duplex property with the address -, T- -. I bought the duplex through -, who transferred the servicing of my loan to Specialized Loan Servicing , LLC ( SLS ). I have an escrow account required for the loan, which SLS services. In -/-/-, when the property taxes for both sides of the duplex were due, SLS paid the taxes for only -. I did not notice the unpaid taxes until I received a deliquency notice from the - County Tax Assessor. On -/-/-, I contacted SLS by phone to inquire about delinquent property tax notices I had received for my home l... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 6, 2017 - My loan was bought out from - to Specialized Loan Servicing , LLC. Specialized Loan Servicing says since I am in bankruptcy that they will not send me a statement and they will not tell me exactly the terms with them as far as date of payment, if my payment is the same, etc., and also told me I did n't have to make a payment while in bankruptcy. I do n't feel good about this as I have read many many complaints of dirty dealings with this company. I do n't want my house to end up in foreclosure, but I want a detailed statement stating what I owe, the monthly payment as - did, and when my ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 3, 2017 - I have been trying to complete a " Deed-In-Lieu Of Foreclosure '' since - -/-/- with Specilized Loan Servicing ( SLS ). SLS keeps prolonging the process, and the point of contact clerk ( - ID # - ) keeps giving me incorrect information when I speak to her on the phone, and on numerous occations I receive incorrect correspondance from SLS. I receive similar treatment from SLS as alleged in the class action lawsuit filed in California in - -/-/--Failed to inform borrowers what information was missing in order to process their application ; and falsely told borrowers their a... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 3, 2017 - I received a DELINQUENT TA- NOTICE dated -/-/- concerning parcel # -, which is in - -, Idaho. ( I do n't own any land in that county and never have. ) I made a copy of the notice and sent it to the mortgage company asking for an explanation. No reply was made. A Escrow Account Disclosure Statement, dated -/-/-, was sent to me indicating a much higher mortgage payment will begin in - -, as a result of failure of me to pay taxes on the property in - County that I do n't own. I 'm trying to get the mortgage company to recognize their mistake, but do n't seem ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 2, 2017 - My mortgage rated was fixed for ten years, then went to a variable rate. The last fixed rate payment was due and paid -/-/2016. The loan was originally through -, but after many changes is now with SLS Servicing. When SLS changed my rate, effective -/-/2016 they dropped it two points, from 6.625 % to 4.625 %. They told me the new rate, per my contract, is the LIBOR ( then 1.55011 % ) plus the index ( then 2.75 % ) for a rate of 4.30011 %. So I asked why I was getting a new rate of 4.625 %, which is obviously more than the formula they gave me. They said the rate, per my contract, ca n't... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account March 1, 2017 - On - -, 2017, I contacted Specialized Loan Servicing LLC ( " SLS '' ) to pay down my mortgage by $250000.00 and have the monthly payment recalculated ( " recast '' ). The representative told me to fax SLS a letter requesting the $250000.00 pay-down and loan recast, and the loan investor would then be notified and have 30 days to respond. I faxed the letter on -/-/17, and followed up with SLS two weeks later. The representative confirmed that SLS had received my letter, but that the investor still had two weeks to respond. On -/-/17, I contacted the company again and was n... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account February 27, 2017 - - sold my mortgage 's servicing rights ( MSRs ) to Specialized Loan Servicing ( SLS ) on -/-/2017. None of my insurance information transfered over and SLS sent a letter stating I did not have insurance and stated it was a condition of my loan to have insurance. I provided the Condo Master policy and my Condo unit policy. The Condo unit policy had just been renewed and the new policy information had been sent. On - -, 2017 SLS sent me a letter indicating they were charging me $200.00 for the lapse of insurance from the date of their loan acquisition, -/-/17 to the beginn... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account February 13, 2017 - - was originally in the names of - and - Original loan was then sold to a company called - out of -. There was several attempts to contact them about a payoff on the loan. First call, no payoff was given, but a letter was mailed out. A check was mailed out for the payoff on the loan, on -/-/17 and never cashed. Then several attempts were made to call about receipt of the check, and they said - was not a on the loan. This statement was incorrect. Payoff letter did not state that the amount due could not be paid by personal check or that the amount must be paid via wire o... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account February 12, 2017 - On one of those predatory subprime loans by - with the first servicer being - and then servicing apparently turned over to - - - -/-/-, with my mortgage allegedly being securitized in to - -/-/- ( purported loan closing -/-/- ) there was a Trustee Sale -/-/- and recorded in - County. I have never been told who the true creditor is and that is a violation of TILA. The loan was not funded by the named lender - -. So the Trustee 's Deed has been recorded with a - as being who is the purported new owner of the property since -/-/-. I received... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account February 10, 2017 - I have - mortgages ( my husband and I own - houses ). No surprise, - mortgages have been transferred to other companies. - companies charge us an " online processing fee '' for paying on line. This makes no sense at all! They do n't have to pay someone to open a letter and process the payment, it 's less secure to mail the payment, and the payment is recorded online anyway. The companies are Specialized Loan Servicing, in -, and -, in -.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account February 3, 2017 - Specialized Loan Services, -. Purchased/acquired my mortgage loan, and from -/-/-, and -/-/- ; I had sent payments on the amount of $470.00, However on -/-/- they will raise my mortgage payment to $480.00, they increase my payment - dollar per year. I could use these on my - dollars $8.00 on laundry machines ; and to pay $40.00 co-payment with my Endocrinologist. I have not received SLS Mortgage interest statement and or my property tax bill paid.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account February 2, 2017 - SLS Mortgage Company has issued an incorrect - the interest stated is 50 % less than what was payed.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account January 23, 2017 - I learned that our mortgage company reported the month of - 2016 late to credit reporting agencies. We have paid all of our monthly payments timely, in - parts, each month in the full amount due. I review the transaction history online on a regular basis, and each month, including - 2016, showed $0.00 owed for the monthly payment and a reduction in our principal balance. I have since been advised that the mortgage company, Specialized Loan Servicing, alleges to have increased our monthly payment from $5000.00 to $5300.00 claiming an " escrow shortage. '' I did not receive notice... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account January 19, 2017 - I received a Tier 1 hamp loan modification for my home from my servicer SLS. I believe they have violated Hamp guidelines in this process. The value and money owed is more then - % they have now is not within LTV guidelines. Having made the trial payments and additional - months payments and they still do n't report them. I have requested they vacate the foreclosure judgement and have I never received any response. They have ruined my credit by not removing information on my record... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account January 18, 2017 - I refinanced my home mortgage last year ( - ). As part of the process, I was told that flood insurance is now required to be collected by the mortgage company in an escrow account. Previously, I had a flood insurance policy and paid for it yearly. The flood policy never lapsed, since I purchased my home in -, but due to this new requirement, I am paying nearly 25 % more to the escrow account for the same flood policy. In addition, I received a letter yesterday stating that they are collecting for my homeowners insurance, and I have a past due amount of $600.00 owed to the escrow accoun... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account January 5, 2017 - Dear Sir, I am writing to report that I feel I am getting bamboozled by SLS. I filed a complaint with CFPB on -/-/2016 Case # -. I complained that SLS has overcharged me for the amount of $1800.00. The same day -/-/2016 after I filed a complaint SLS executive office called me and they told me that they have reversed attorney fee amount of $1300.00 and for my - mortgage payment I only owe $310.00 which I paid on the phone. They told me that the remaining balance of $460.00 will be investigated. According to the response to CFPB they counted $34.00 and $21.00 for fe... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account January 3, 2017 - My current mortgage serviced by Specialized Loan Service - # - ) recast or reset with payment increasing approximately $2800.00 per month. I processed check payment and was $200.00 short. Specialized Loan Service did not call me and leave a message or write to me that the loan payment was short. Instead, they reported a 30 day late payment which reduced my scores over - points for my wife and I. Once my lender pulled credit, I called them and they refused to remove 30 day late. I have never been late ever on this loan... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account January 2, 2017 - Specialized Loan Servicing , LLC was my loan servicing provider. We did a refinance with new company. They would not refund my property tax escrow account and would only add the monies in escrow to the payoff to reduce the loan amount. They sent - payoff statements at $25.00 each that were all incorrect. SLS then demanded that I provide $4800.00 with our payoff amount to cover property tax bill, while there was $7700.00 in the escrow account they controlled. We paid the the property taxes before the loan was paid off and they say they paid the property taxes and have not refunded $48... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account December 20, 2016 - Lender failed to discharge the mortgage after it was paid off more than a year ago.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account December 19, 2016 - I have a mortgage with - -. I had it set up to make automatic payments. -, changed their processor to SLS ( Specialized loan servicing, - ). I contacted this company when my normal payment was not withdrawn. The representative told me that I did not have to make a payment until -/-/-. I told them I did not want to accrue interest until then with no payment. I then proceeded to call back as instructed to set up the automatic payments. When a couple of weeks later I received an email stating that the could not find my bank account. Also a letter telling me I was delinquent. ( th... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account December 16, 2016 - My loan servicing was transferred from - to Specialized Loan Services ( SLS ) about a year ago. SLS refuses to send me a monthly mortgage statement either by mail or by email. They tell me it is because my mortgage was included in a bankruptcy. I filed my BK in - 2010. This BK included - mortgage. I have received monthly statements from every lender on all of my mortgage until my loan was transferred to SLS. I am never notified of any changes or problems concerning my account. This policy make it very easy to get behind on a mortgage payment if for some reason a late payment or escrow... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account December 15, 2016 - After buying a home in 2004, the mortgage eventually ended up being serviced by Specialized Loan Servicing , LLC. I have requested that they remove the PMI since my loan is below the 78 % LTV figures and have provided my PMI disclosure that was signed at closing stating that it will fall off after getting to that amount. However, SLS says that they wo n't remove the PMI even after 3 months of trying.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account December 13, 2016 - SLS purchased the servicing of my mortgage from - at the beignning of -/-/2016. They sent me notification of the change. I registered as a new customer on the website. I started getting robocalls from them saying register on the site. NO message other than to register. ON the website no messages. When I tried to call they do not answer but put you on voicemail. Then I get a letter saying they are purchasing insurance for me since I do n't have it. I try to get in touch with them and again get in a voicemail loop. They purchased insurance for $ - and when I finally in touch with someone... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account December 12, 2016 - This is to inform you that SLS is charging me fees that are not mentioned on modification agreement, attached you will find statement from - showing amount we agreed to, I understand that scow amounts can change every year, but a month later they sent a statement showing a different amount than he had agreed to. please find attached, modification agreement sign by both parties, - statement, and - statement showing different amount. thank you... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account December 7, 2016 - specialized loan servicing has not reported my payment activity since - 2016 on my mortgage.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account December 5, 2016 - On - separate occasions, my mortgage payment was submitted to Specialized Loan Servicing ( " SLS '' ), utilizing their only designated third-party vendor for whom they claim no responsibility nor liability therefor, where your payment information is stored from the prior submission, and somehow two weeks or more later you receive notification from SLS that the " account '' was not found. I have had the same checking account number with the same bank for over fifteen years and until dealing with SLS, I have never had a payment returned for any reason. This time, the payment was attempted to ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account December 2, 2016 - Specialized Loan Servicing LLC took over my loan. They have ignored documents that i faxed to them regarding property insurance and have started charging me an escrow fee for insurance. This loan was previous serviced by two other companies, neither of which charged me any fees. When i try to contact Specialized to get this dropped i get run around.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 30, 2016 - The company who services my mortgage loan has failed to remove PMI, despite the fact that I have achieved 78 % loan to assessed value ratio.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 26, 2016 - Specialized Lending Services is reporting that incorrect information to the credit bureaus... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 25, 2016 - Servicing of my mortgage was transferred from - ( - ) to SLS ( Specialized Loan Servicing ) as of -/-/2016. Before the transfer of servicing, - paid my first half county property taxes from my escrow account. On -/-/2016, SLS paid my second half county taxes, which should not have been paid until -/-/-, from my escrow account. This resulted in an insufficient escrow balance from which to pay my homeowner 's insurance bill ( due -/-/- ). After calling SLS and discussing my options, I felt it was easiest to simply add additional moneys to my - payment to bring my escrow... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 25, 2016 - My mortgage loan was transferred to Specialized Loan Servicing via - - effective date -/-/2016. - would not process my - 2016 payment and instructed me to contact Specialized Loan Servicing ( my new servicer ) and that a welcome packet would be forthcoming with contact information. As of -/-/2016 we had yet to receive a welcome package so we located contact information so we could get the payment credited. The rep informed us that they only had a " - '' account on their system, but said we could make a payment via their - - Speed Pay for a fee of $9.00. We ma... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 25, 2016 - I have been current on my mortgage with - - - -, a subsidiary of - - who were the primary mortgage holder and servicer for almost 10 years. On - -, 2016, I applied for mortgage assistance through the US government 's Making Homes Affordable program. On the same day, - -, 2016 I faxed all documents requested by - - to -. And received confirmation of the faxed documents. On - -, 2016, I received a letter from - - that my mortgage was transferred from - - and the status of my mortgage was that it was in review for financial assistance. Th... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 22, 2016 - Our mortgage was sold to SLS in - 2016 and our monthly mortgage is paid bi-weekly on an ongoing basis. In - 2016 we were notified that our mortgage is past due, even through we were making regular partial payments that exceed the minimum monthly payment. We spoke to representatives at SLS in -, -, and multiple times in - to resolve how payments were applied. Research done by a representative - and determined that our partial payments were not held in suspense and applied to our monthly payment as was our understanding. It was determined that we had a total of - monthly pay... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 21, 2016 - This is the letter I wrote to SLS ( Specialized Loan Servicing ). I have called and spoke with various people for hours, had difficulty understanding the increase in my mortgage, was not provided with a clear explanation. They do not allow for call backs to me during work so I have to hold. They finally told me it would take them 6 weeks to get an explanation to me for why my monthly due has increased all of a sudden by $200.00 ( almost exactly ) a month. See below - - - - - - - - - Dear whomever it may concern at SLS, I have contacted - representatives in Customer Care this wee... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 17, 2016 - I received a shortage coupon from my mortgage company - that I could choose to pay the full amount ( due by - - ) or have it dispersed over a 12 month period. In - my mortgage was sold to Specialized Loan Servicing. On - - I sent a check to my new mortgage company for the full amount of the shortage of $990.00. I included the payment coupon and the new loan number. My check was cashed a few days later from Specialized Loan Servicing. I went online to check the status and to make my - payment. To my disbelief my loan was misapplied and not put towards my shortage. I cal... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 14, 2016 - The Lender is not applying additional or excess payments to the principal balance when provided. The lender holds the additional or excess payments into a " Partial Payment '' suspense account and it does not make it into the Mortgage principal balance. For several months I have to called the Lender, and each time they claimed that the issue will be fixed and it continues to occur.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 14, 2016 - I received a modified second mortgage from - in -/-/- for a 15 year, $15000.00 balloon originating in -/-/-, but was not informed that the modified second mortgage was negatively amortized, raising the balloon payment to $55000.00. I learned of the toxic loan from a third party when trying to restructure loans.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 12, 2016 - -/-/2016. My second partial payment was electronically transferred to SLS on -/-/2016, two ( 2 ) days before the grace period expires. SLS not only charged me a late fee, it has now reported my payment as late to the credit reporting agencies, negatively impacting my credit. This appears to be a violation of Regulation Z, which requires that a periodic payment be credited upon receipt. This is not happening on a routine basis.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 8, 2016 - SLS - - - -. - - - - - -, CO - - This has been my mortgage processor for years. On - - I received a notice from - - - - - ( - - MI ) stating our loan had been purchased and my - - payment was due to them. I had never heard of them! I complied. Yet SLS took did the automatic ACH payment too. - Then, on - - I received ( 1 ) a letter from SLS stating they would deduct my mortgage payment on - too ; AND ( 2 ) a letter giving me a notice of balloon payment due to SLS. SLS has no answers for me and will not confirm in writing that th... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 8, 2016 - SLS - - - - - -, ( Ph - - - ) ( Ph - - -, Fax - - - - ) LOAN # - LOAN # - Dear SLS, Teller ID # - I HAVE RECEIVED YOUR LETTERS OF -/-/16 AND -/-/16. Let me recap my situation and correct me if I am wrong or if your co has changed the terms of my original loan with -, contrary to what I was assured, like there would be NO CHANGES, etc. to the original Loan once sold to SLS. ( sic ). I had an original loan and it was written that upon reaching 80 % ( LTV ) of property value of $340000.00 ( $270000.00 ), PMI will be ca... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account November 7, 2016 - I have attempted to get Specialized Loan Servicing to correct my account since - 2016. Since - 2016, each month, they " lose '' the payment that is sent electronically to them directly from - - Bank. Each month, I call them and they state I must submit written proof of payment, which I do. - and - monthly payments have not yet been corrected on my account and I was charged a late fee, because SLS returned the - payment claiming I had an incorrect account # on the payment. The payment set-up with - - electronic submission has not changed since SLS started to receive p... |