Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Connecticut

Our mortgage was sold to SLS in - 2016 and our monthly mortgage is paid bi-weekly on an ongoing basis. In - 2016 we were notified that our mortgage is past due, even through we were making regular partial payments that exceed the minimum monthly payment. We spoke to representatives at SLS in -, -, and multiple times in - to resolve how payments were applied. Research done by a representative - and determined that our partial payments were not held in suspense and applied to our monthly payment as was our understanding. It was determined that we had a total of - monthly payments made in excess. Every representative that we spoke to, in excess of 7 times, opened a new ticket to get our - surplus payments ( - partial payments ) applied appropriately towards our excess payments. After every ticket is opened, SLS offers no call back for resolution and we have to call back in 3-5 business days to confirm. Every time we call back, a new ticket is opened for the file. We escalate the calls to management with no resolution, get transferred to Executive Services, all with no resolution.