Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Michigan

I accidentally scheduled two mortgage payments from my bank, -, to the company that recently took over my mortgage : SLS. ( If the payment is n't there on the - of the month, they call me every day. So I thought the first payment had n't gone out. ) It has caused me to be seriously overdrawn as my other automated payments come in. As soon as I found out, I called -, and they said it was too late to cancel the paytment. I called SLS a week ago, -/-/2017. I was told to send a screen shot of my bank statement showing the two payments, and SLS would send me a check through the mail as soon as the payment was logged. Without the screen shot, they said they would have to wait for TWO WEEKS to see if the second payment had cleared. I sent the screen shot right away.


fax them the - bank statement. And then it seems they will MAIL me a check back. - Supposedly, it is against their policy to transfer the money back to the bank. THIS IS INSANE. : - ( 1 ) Is that correct that they can require two full weeks to clear, can only mail me the check, and so on? 2 ) I much preferred my other mortgage servicing company, but my mortgage was transferred to this company a few months ago. Is there any way that I can request another company handle my HAMP loan? Thank you.