Specialized Loan Servicing LLC Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Specialized Loan Servicing LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

I submitted a Qualified Written Request to " Specialized Loan Servicing '' on - -, 2016 to request a deletion letter for an item on my credit report and they failed to send me a response. The first time I called on - -, 2016, the representative told me just to submit a QWR and it should be no problem to delete the item since it is an error. I asked if it was OK to send by FA-. She said yes and gave me the SLS FA- number to send it to. A few days later, I called to make sure they received the letter and the rep said yes they received it and would have a response for me within 30 days. After 30 days had passed, I called to check on the status. At that time, they told me they had 30 business days to respond.


department. I asked for a manager to call me. No one ever did. On - -, I called again and got the same run around. I asked to speak to a manager but no one was available again. They told me once again that a manager was going to call me back but no one did. I have not received anything from them. When I asked what address they sent the letter to, they could n't tell me. My current address is clearly printed on the Qualified Written Request letter. I also included 1 ) my credit report and 2 ) my marriage certificate with my name change, which SLS requested when I spoke to them the first time. SLS information is as follows : Specialized Loan Servicing -, CO - FA- : - -

Specialized Loan Servicing LLC customer in California
Mar 13, 2017

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

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