Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

I submitted a Qualified Written Request to " Specialized Loan Servicing '' on - -, 2016 to request a deletion letter for an item on my credit report and they failed to send me a response. The first time I called on - -, 2016, the representative told me just to submit a QWR and it should be no problem to delete the item since it is an error. I asked if it was OK to send by FA-. She said yes and gave me the SLS FA- number to send it to. A few days later, I called to make sure they received the letter and the rep said yes they received it and would have a response for me within 30 days. After 30 days had passed, I called to check on the status. At that time, they told me they had 30 business days to respond.


department. I asked for a manager to call me. No one ever did. On - -, I called again and got the same run around. I asked to speak to a manager but no one was available again. They told me once again that a manager was going to call me back but no one did. I have not received anything from them. When I asked what address they sent the letter to, they could n't tell me. My current address is clearly printed on the Qualified Written Request letter. I also included 1 ) my credit report and 2 ) my marriage certificate with my name change, which SLS requested when I spoke to them the first time. SLS information is as follows : Specialized Loan Servicing -, CO - FA- : - -