Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

On -/-/-, I purchased a duplex property with the address -, T- -. I bought the duplex through -, who transferred the servicing of my loan to Specialized Loan Servicing , LLC ( SLS ). I have an escrow account required for the loan, which SLS services. In -/-/-, when the property taxes for both sides of the duplex were due, SLS paid the taxes for only -. I did not notice the unpaid taxes until I received a deliquency notice from the - County Tax Assessor. On -/-/-, I contacted SLS by phone to inquire about delinquent property tax notices I had received for my home loan - : - . I contacted SLS because my loan requires an escrow account and SLS is required to make the appropriate tax and insurance payments under the loan servicing agreement. I spoke with an agent who was very apologetic and confirmed this was an error. The explanation given was that SLS ' had mistakenly paid the taxes on only - parcel of the duplex property. She thanked me for bringing the error to SLS ' attention before the delinquency date for the property taxes and said that they would rectify it


by the agent. By -/-/-, I had not received any further contact from SLS as required by the 5-business day window for acknowledgement of a QWR. By -/-/-, I still had not received any contact from SLS despite it being 20 business days from the date of my QWR. I was still receiving bills from the county tax assessor and my taxes were listed as delinquent. On -/-/-, I called SLS and was told by the agent that they had received my QWR and had an open ticket in their system for the issue. She assured me I would receive an explanation by mail on -/-/-. By -/-/-, I had not received any correspondence from SLS. By -/-/-, it had been 6 weeks since SLS first promised to resolve this issue. Due to the advanced state of delinquency and SLS ' failure to resolve my issue, contact me in any way, or issue their legally-required response to a qualified written request under Section 6 of Real Estate Settlement Procedures Act ( RESPA ), I sent a demand letter outlining my complaints and requesting the full amount of property taxes due, which was now inflated by - dollars due to penalties and interest. By -/-/-, I received my first and currently only response from SLS which stated that they were looking into my issue but did not give me any resolution or a timeframe to a resolution. On -/-/-, I paid the full amount of my delinquent property taxes myself to avoid incurring any more penalties. I intend to file suit against SLS for their egregious mishandling of my mortgage despite reaching out several times to them and trying to reach an amicable resolution.