Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account New York

I have a mortgage with - -. I had it set up to make automatic payments. -, changed their processor to SLS ( Specialized loan servicing, - ). I contacted this company when my normal payment was not withdrawn. The representative told me that I did not have to make a payment until -/-/-. I told them I did not want to accrue interest until then with no payment. I then proceeded to call back as instructed to set up the automatic payments. When a couple of weeks later I received an email stating that the could not find my bank account. Also a letter telling me I was delinquent. ( this all started in -/-/- ). Again I verified all my account info and assumed it would work. No such luck again the same process. I called again only to receive another pair of letters. Another call and again the same thing. I called yet again and talked to a person named -, that seemed to know what she was doing, she assured me this would not go on my credit report and investigated the failure to withdraw money from my account. I had been instructed previously to contact


adamant that it was a checking account. She told me she would call me if there was a problem. This company also records all calls! Well yesterday, -/-/- I received a letter stating my mortgage was delinquent ... no for me not trying. I was also told at one point that they use " - - '' for their transactions and did n't take a check. I am beyond frustrated with this company and I have all three payments, -, -, and - in my account and yet another letter making me feel like a deadbeat for nothing that is or has been my fault. I think this company is doing this to accrue interest and cause people grief. A business that ca n't process a simple on line payment that I have never had an issue with can only be interested in their bottom line and nothing else. I told them the last time I called I am going to pay the loan off just to get rid of their poor customer service and threats with no basis letters in -, but I am afraid I will never be able to manage as they can not seem to process a simple transaction. Please help me! I am sure this will also help others as well