Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

I received a shortage coupon from my mortgage company - that I could choose to pay the full amount ( due by - - ) or have it dispersed over a 12 month period. In - my mortgage was sold to Specialized Loan Servicing. On - - I sent a check to my new mortgage company for the full amount of the shortage of $990.00. I included the payment coupon and the new loan number. My check was cashed a few days later from Specialized Loan Servicing. I went online to check the status and to make my - payment. To my disbelief my loan was misapplied and not put towards my shortage. I called Specialized Loan to find out what happened. I spoke to someone ( did n't get their name ) and was told since I was one payment behind they applied that money towards that and put the rest in escrow because that was their policy. I was fuming and in disbelief. I paid the full shortage amount in good faith to keep my payment down. So NOW I have to make the shortage


I feel like I should have gotten a phone call, especially of the fact that I was switched from - in -. I never received a call or anything in the mail. My payment was for my shortage NOT for my mortgage payment. I feel like I just tossed almost - in the fireplace and now I have to come up with extra each month. I am a - single parent and scraped together the money to be able to avoid the monthly increase. I am so unhappy with this new company and their decision to choose what to do with MY money.