Review and analysis of over 101 complaints against PHH Mortgage
PHH Mortgage consumers have reported over 101 official complaints related to Application, originator, mortgage broker. Out of the 101 consumer complaints against PHH Mortgage, 27% were disputed by the consumer (i.e. the consumer was not happy with how PHH Mortgage responded to their complaint) and 99% were processed in a timely manner. 2% of consumer complaints against PHH Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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PHH Mortgage Mortgage application, originator, mortgage broker March 10, 2017 - Was looking at a house with a Coldwell Banker Agent. She referred me to one loan officer and he collected my information. He never disclosed that he was n't the person who would run my credit. He worked for PHH Mortgage and the Coldwell Banker in -. His name was -. I feel as if something was being done that was n't legitimate.... |
PHH Mortgage Mortgage application, originator, mortgage broker February 23, 2017 - I am filing a Complaint against PHH Mortgage Corporation for the way they handled my request to refinance my mortgage. The lack of expedient handling of the whole process can be best demonstrated through the use of a time line which will reflect numerous delays. *TimeLine will be attached as a supporting document. On analyzing the TimeLine you will see that just looking in multi-day gaps of no action there were 105 days of delays on the part of PHH. This as part of a process that most mortgage companies will require 45 - 60 days tops to close or deny a loan, PHH took 204 days ( still could n... |
PHH Mortgage Mortgage application, originator, mortgage broker January 19, 2017 - back on - - i applied for refinance with PHH Mortgage witch i have a loan with them at - percent i was qualified for - percent loan # - after about 3 months i wast told that there is lien on the property since - regarding a child support issue i called them and i spook to the title company ( - - - ) and i email copy of the close case letter from the child support to both - and - - - - told me i should not contact her nor the child support HPP should contact the child support and verify the issue all they need is to send a form to the child support. i a... |
PHH Mortgage Mortgage application, originator, mortgage broker September 7, 2016 - To : consumer Financial Protection Bureau re : PHH re-finance mortage application fee -/-/- To Whom it May Concern : Near the end of - I telephoned my mortgage company, PHH Mortgage to investigate re-financing my home mortgage in order to reduce the interest rate and attempt to get my payments lowered. My employment scenario changed in - and I have been struggling to meet the high mortgage. I have demonstrated reliability but was seeking help. After several lengthy telephone calls giving all the required information they then forwarded a lengthy application with very strict ret... |
PHH Mortgage Mortgage application, originator, mortgage broker May 22, 2016 - In short, - - failed to disclose essential information regarding loans he procured for - of my rental properties, directly resulting in $18000.00 in additional expense to me and $6400.00 in additional compensation for him. In - 2016 I purchased - rental properties with loans procured by -. At the beginning of the financing process - provided me with disclosures indicating that the rates on the loans would be - with - points payable for his commission. I never received any other disclosures. Partway through the financing process - informed me that he was not ... |
PHH Mortgage Mortgage application, originator, mortgage broker May 20, 2016 - We contacted PHH Mortgage, our loan company ( and several others ) to request a refinance of our loan on our primary residence. Our current loan is $550000.00, 30 year ARM at 3.5 %. We intend to pay down the loan with cash from a house we sold in -/-/-. The new loan would be $190000.00 for 15 years, and after completion of loan application we were informed that we were locked in at a rate of 2.875 % After several days we did not hear back from PHH, I called to inquire when we would need to provide various documents to complete the loan process. At that time I was informed that due an... |
PHH Mortgage Mortgage application, originator, mortgage broker May 3, 2016 - Due to accounting errors with PHH Mortgage, my account was erroneously placed into foreclosure I have obtained an attorney and have made numerous, concerted efforts to work out the issues through mediation and have provided both a deposition and a loan modification request. The loan modification was mailed - with delivery confirmation - on on -/-/16 and contained all requested information. There was no response to the loan modification request. On -/-/16, I received a " Notice of Sale '' for my property, with a sale date of - -, 2016. ... |
PHH Mortgage Mortgage application, originator, mortgage broker April 21, 2016 - The lender we used to close on our home mislead us in the closing process. They continuously gave us the runaround and the final numbers on the closing disclosure were significantly different from what the lender told us in the beginning. The lender overlooked several items causing multiple delays in the closing process. We did not see the final closing disclosure until we walked into the title company. I would not recommend Coldwell Banker Mortgage to any of my friends and family. This was the most stressful financial transaction I have ever made. ... |
PHH Mortgage Mortgage application, originator, mortgage broker March 26, 2016 - Husband received - and had to move. Contacted - ( originator of loan ) and was told that mortgage qualified for - short sale and I needed to work with PHH who now owned my loan. PHH loan specialist mislead ( in writing ) that our first and second mortgage was covered in closing documents and that this was a - short sale. The closing documents also misrepresented this fact. A few months after closing, - creditors came at me stating loan was not included for which I continued to pay on for over 2 years. PHH put in writing that this was indeed 'all included ' only to retract after ... |
PHH Mortgage Mortgage application, originator, mortgage broker March 19, 2016 - On- -, 2015, PHH Home Loans , LLC stated to the Consumer Financial Protection Bureau in writing that, " Our records indicate your loan application was preapproved based on verbal information you provided the Loan Officer. '' ( please see attached ). This is completely false. PHH Home Loans is establishing a history with providing false statements to justify their wrongdoing. I am providing documentation to prove that I provided legitimate documents ( in writing ) via email to the loan officer ( - - ) on -/-/2015prior to receiving a pre-approval letter. My written information that... |
PHH Mortgage Mortgage application, originator, mortgage broker March 15, 2016 - The PHH mortgage company always does deceptive things that go against the CFPB rules and regulations. They lie to buyers trying to refi and/or get a mortgage that doctors notes are required when they say they are on -, they deny loans to women when they find out that they are on maternity leave from their job, they lead borrowers to use their title company ( which they own - % of the title company ) without telling borrowers that they get a kickback on people using the title company, they have loan processors giving borrowers rates when the processor are not licensed to do so and they ha... |
PHH Mortgage Mortgage application, originator, mortgage broker March 8, 2016 - PHH Home Loans provided false information on my - -, - loan application stating that I had six years on one job whenthey knewI provided them my tax information ( - ) and bank information of my various employers -/-/- when I received my pre approval letter. Please see attachments. They did not include all of my employers on my application that I provided them. I received the loan application with my information already filled in by PHH Home Loans. All I had to do was sign certain pages. This is another example of PHH Home Loans intentionally providing false information and bein... |
PHH Mortgage Mortgage application, originator, mortgage broker November 16, 2015 - I tried to obtain a home loan through PHH and was quoted a rate of 4 % and at loan signingI was given a rate of 5 % - my loan officer did not tell me why and left to go on vacationfor 3 weeks. ... |
PHH Mortgage Mortgage application, originator, mortgage broker November 7, 2015 - Applied for HARP through current mortgage company : PHH mortgage. Submitted all paperwork and an appraisal was completed by 3rd party suggested by mortgage company. The loan processor told us the underwriter said the pool has to be filled in because that 's what the appraisal indicated. However the appraisal did not say that. It actually stated the condition of the pool did not affect market value of the home. Prior to the appraisal being completed I disclosed the condition of the pool to the mortgage company when they asked if any part of the home was under construction. Anyhow, they are thre... |
PHH Mortgage Mortgage application, originator, mortgage broker October 5, 2015 - I made the decision to purchase a home and my realtor suggested PHH Mortgage Broker ; I should have researched the matter but I did not and agreed to use them. They have made the whole process harder than it needs to be and have repeatedly asked for information that had already been provided. The close has been scheduled three times and each time the underwriter has comes back with more requirements. Instead of having an open line of communication it is one way ; the whole process is terrible and while I know things have changed PHH Mortgage is a hard company to deal with that does nothing to ... |