PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Virginia

Husband received - and had to move. Contacted - ( originator of loan ) and was told that mortgage qualified for - short sale and I needed to work with PHH who now owned my loan. PHH loan specialist mislead ( in writing ) that our first and second mortgage was covered in closing documents and that this was a - short sale. The closing documents also misrepresented this fact. A few months after closing, - creditors came at me stating loan was not included for which I continued to pay on for over 2 years. PHH put in writing that this was indeed 'all included ' only to retract after the fact. Now after almost 5 years, we applied for a mortgage loan and was told that it was not a HAFA but a regular short sale and that we do not meet the criteria. All communication to date has stated otherwise. This has been extremely - and frustrating. And to top this off - the Title Company now wants the money from the 2nd mortgage payoff.