PHH Mortgage Mortgage Complaint

VA mortgage Application, originator, mortgage broker

PHH Mortgage Mortgage department,

VA mortgage Application, originator, mortgage broker Texas

The lender we used to close on our home mislead us in the closing process. They continuously gave us the runaround and the final numbers on the closing disclosure were significantly different from what the lender told us in the beginning. The lender overlooked several items causing multiple delays in the closing process. We did not see the final closing disclosure until we walked into the title company. I would not recommend Coldwell Banker Mortgage to any of my friends and family. This was the most stressful financial transaction I have ever made.

PHH Mortgage customer in Texas
Apr 21, 2016

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PHH MortgageComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/20141/20154/20155/20156/20157/20158/201510/201511/20153/20164/20165/20169/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PHH MortgageApplication, originator, mortgage broker74.3%2.0%9.9%2.0%9.9%2.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints