PHH Mortgage Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

PHH Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

I tried to obtain a home loan through PHH and was quoted a rate of 4 % and at loan signingI was given a rate of 5 % - my loan officer did not tell me why and left to go on vacationfor 3 weeks.

PHH Mortgage customer in California
Nov 16, 2015

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
In progress

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How PHH Mortgage handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3PHH MortgageComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/20141/20154/20155/20156/20157/20158/201510/201511/20153/20164/20165/20169/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PHH MortgageApplication, originator, mortgage broker74.3%2.0%9.9%2.0%9.9%2.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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