Review and analysis of over 113 complaints against Capital One
Capital One consumers have reported over 113 official complaints related to Taking out the loan or lease. Out of the 113 consumer complaints against Capital One, 28% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 98% were processed in a timely manner. 4% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Capital One Consumer Loan taking out the loan or lease June 2, 2016 - I was promised that an outstanding loan of my totaled car would be paid off/included with getting me into a new car loan, now I have - car loans. I explained to the sales rep - - - - that my car was totaled by an uninsured motorist and I still owed at the time just over $5000.00 on the car, I was shopping for a new car with having the remainder of the totaled car included. - wrote all my info down plus the totaled car 's info down, along with what I could put down which was -. He took that info with him to the finance department to see what I could get approved for. When... |
Capital One Consumer Loan taking out the loan or lease March 20, 2016 - - - - - - - - VA - dob -/-/- SS # - - has agreed to remove - unauthorized inquires from my Transunion report. I did not apply and have no credit with these people. - - -, - - - -, - my id is attached please verify my signature ... |
Capital One Consumer Loan taking out the loan or lease January 11, 2016 - Long story short is that Capital One Auto Finance did in fact agree to finance a vehicle on behalf of consumers that they knew would later be rescinded resulting from an ongoing unresolved dispute involving Capital One and - - - - -, Maryland. Capital One conducted credit checks when they knew that there was no real intent to finance the loan. They entered into the contract after they some how systematically discovered that another financial institution agreed to finance the vehicle under more peaceful and less stressful terms. They failed to address the ongoing dispute and comp... |
Capital One Consumer Loan taking out the loan or lease January 4, 2016 - I was sold a vehicle -/-/-. A vague description was given to me stating that the vehicle I purchased " is a used vehicle that has had prior structural body repair work, indicting that the vehicle has previously been in an accident ''. I went to trade my vehicle in at another dealership on Saturday -/-/- and they pulled the - which showed that the vehicle had been found to be a Total Loss Vehicle as of -/-/-. I was never given the -, offered to see it & or was anything divulged that this had been a Total Loss Vehicle. I called the dealership, - - - -... |
Capital One Consumer Loan taking out the loan or lease January 1, 2016 - -, my husband purchased a - Jeep Patriot from a local dealership in our area, using his truck as a trade-in towards the purchase and took possession of the new vehicle. After having the Jeep for almost two weeks, the Sales Manager of the dealership called my husband with a " small glitch '' with the financing. At the time, my husband was receiving a small income from the SSA due to his -. We both went to the dealership where we were told that he did n't have enough income for any of their lenders to finance his loan for approximately $16000.00. The Sales Manager insisted that we app... |
Capital One Consumer Loan taking out the loan or lease December 28, 2015 - I have a simple car loan with Capital One, starting -, -. My fixed interest rate as written on my contract is 3.35 % and the Finance Charge at the end of the loan is $850.00. I noticed every month my auto statement for payment the interest rate fluctuates. I called Capital One on -/-/- to ask why it fluctuates, the rep, -, said yes, it 's a fixed rate but you are being charged a daily interest rate and it $.00 per day. I said what is it, daily interest rate? She said I do n't know, I have to ask. I waited for almost - minutes and she came back on the line and said a su... |
Capital One Consumer Loan taking out the loan or lease December 16, 2015 - Per a class Action Law Suit and Settlement Case # -. Represented by - -, -, MD I was included in a - - dollar Settlement won against Capital One Auto Finance for illegal practices re : Repossession by a Md Court Order. The Settlement was finalized in - 2015. I have clear documentation that states that as part of the settlement ; derogatory, negative information will be removed for Plaintiffs and replaced with Positive Credit reporting via all - credit bureaus. I am hopeful to upload this document for your review, in the event that is not possible please search - Sett... |
Capital One Consumer Loan taking out the loan or lease taking out the loan or lease December 7, 2015 - My vehicle, originally financed with Capital One Auto was traded to - - on - -, 2015. On - -, 2015 I contacted capital one to advise of this. My concern was that a payment was due on the - ... .the rep advised me that she would note the account accordingly that the payoff would be received. There were problems with paperwork, dealer placed incorrect vin on contract so I had to resign. I contacted capital one to advise and express my concern with over - and to advise of the reason for the delay. The rep advised me that if the payoff was n't received by the -, they wou... |
Capital One Consumer Loan taking out the loan or lease taking out the loan or lease November 10, 2015 - This is a further complaint in reference to complaint # -. I submitted a complaint against Capital One on -/-/2015. On - - 2015 I was contacted by someone who identified himself as - stating that he was looking into my complaint and hoped to have an answer for me by Friday ( - - ). As of - - I had not heard back from -, though I did leave a message on his voicemail. On - - I received a telephone call from a woman who wanted to know when I would pay them. I explained to them the issue and that I wanted a resolution before I paid them but that if the issue ... |
Capital One Consumer loan taking out the loan or lease September 28, 2015 - Pulled credit report without permission ... |
Capital One Consumer loan taking out the loan or lease September 18, 2015 - I pursued the purchase of a motorcycle and applied for credit. Inquiries were made to - - of - GA. When I considered the interest rate of the loan, it was too much.The loan was to be issued through Capital One. I notified the motorcycle dealer that I did not want the loan. They had already initiated the money transfer without my signature. Later when I found out they they had done this, I notified them that I would not be purchasing the motorcycle from them. Capital One transferred the funds to the motorcycle dealership without any signature from me. The motorcycle company cancelled t... |
Capital One Consumer loan taking out the loan or lease July 2, 2015 - I purchased a 2011, - - from - - -. They shopped around and obtained a loan through Capital One Auto Finance. The terms of the loan were that # 1. I must purchase the Auto Warranty ( $2200.00 ) or the deal would not go through and # 2. The selling price including the warranty was $18000.00, the interest was 19.79 %. Before I made my - payment on the vehicle I received a letter that stated I owed an additional $280.00 Plus dollars. I am charged a daily interest rate that I was not informed about of $9.00 per day. This interest negates my monthly payments. I am charged ... |
Capital One Consumer loan taking out the loan or lease April 30, 2015 - 1. I applied for a loan thru capital one auto finance in order to purchase a new van on or approx - - 20152. I got approved by capital one auto finance with no further documentation or verification needed. ( see approved and no doc needed email attached ) 3. I went to the dealer freehold ford to complete the process and obtain the VIN '' number of the vehicle i was interested in and finalize the sale. 4. As required by capital ones process and navigator '' system i entered the VIN '' into the system .The system came back with a approval of both the vehicle and gave me the Interest rat... |
Capital One Consumer loan taking out the loan or lease March 20, 2015 - In - of - Cap one Finance sent me a auto loan Pre-approval '' letter which stated they had interest rates as low as 2.3 %. I had called Capital One Auto Loan callcenter - during that time asking them what interest rate I was approved. Each time I called they instructed me to take the Capital One pre-approver letter to the dealer of my choice. I took it to - - owned by - - in - - State. I was told the only interest rate quoted by Capital One Auto Finance was 16.990 %, I was also told by - - that Capital One Auto Finance would refinance this loan to a lower inte... |