Capital One Consumer Loan department,
Vehicle loan Taking out the loan or lease Ohio
I was sold a vehicle -/-/-. A vague description was given to me stating that the vehicle I purchased " is a used vehicle that has had prior structural body repair work, indicting that the vehicle has previously been in an accident ''. I went to trade my vehicle in at another dealership on Saturday -/-/- and they pulled the - which showed that the vehicle had been found to be a Total Loss Vehicle as of -/-/-. I was never given the -, offered to see it & or was anything divulged that this had been a Total Loss Vehicle. I called the dealership, - - - -, after I returned home & was told by a man, - ( who later identified himself as a Partial Owner of the dealership ) that it was " Not a big deal to have a Salvaged title ''. I told him it was a problem as I was never informed of this matter and Never would have purchased the vehicle knowing it had a been deemed a Total Loss/Salvage vehicle. I explained that this is/was fraudulent not to divulge this information prior to the sale of the vehicle. I requested him
I told him I would not do a trade in with his dealership and he needs to pay my loan in full period. I told him I do not even know how " - - '' did the original financing on this loan with a Total Loss/Salvage title. I have since done a refinance on the loan with Capital One and I have sent them an email notifying them what is going on as of -/-/- along with requesting a copy of my title be sent to me also. I am looking for matter to be resolved immediately. I have sent him - emails and with the information he requested from me but have not heard back from him still. When I purchased my this vehicle the dealership was very rushed. After I had been the unit I had to take the unit into - - to have it looked at for the Battery light staying on. I then found out that they never put a battery holder back in the car ( as the vehicle per - had front impact damage, vehicle towed and airbag deployed ) which caused the wire to move and break the censor which would cost over $1000.00 to fix due to how they have to do it. The car has had a clucking noise coming from the left front side also as it seems to be stemming from the original frame damage it had originally when it was deemed a total loss. I was completely shocked when I found this news out and just want the - - - - to do the proper thing and pay the loan off and they have the car back.
Capital One customer in Ohio
Jan 04, 2016
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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