Capital One Consumer Loan Complaint

Capital One Consumer Loan department,

Vehicle loan Taking out the loan or lease Taking out the loan or lease Texas

My vehicle, originally financed with Capital One Auto was traded to - - on - -, 2015. On - -, 2015 I contacted capital one to advise of this. My concern was that a payment was due on the - ... .the rep advised me that she would note the account accordingly that the payoff would be received. There were problems with paperwork, dealer placed incorrect vin on contract so I had to resign. I contacted capital one to advise and express my concern with over - and to advise of the reason for the delay. The rep advised me that if the payoff was n't received by the -, they would correct the account once the payoff was received. I continued to check daily and there was an overage that was due to me as well. After the payoff posted on - - ... I contacted Capital one again. They submitted the dispute on my behalf and it was denied. I asked why and explained what I was previously advised when contacted. There was no concern. My account was never paid late during the two years I had the loan and I would like for the - to be removed from my credit report. If that was n't the case, capital one should advise their agents to provide correct information to their customers.