Capital One Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

Capital One Consumer Loan department,

Vehicle loan Taking out the loan or lease New Jersey

I have a simple car loan with Capital One, starting -, -. My fixed interest rate as written on my contract is 3.35 % and the Finance Charge at the end of the loan is $850.00. I noticed every month my auto statement for payment the interest rate fluctuates. I called Capital One on -/-/- to ask why it fluctuates, the rep, -, said yes, it 's a fixed rate but you are being charged a daily interest rate and it $.00 per day. I said what is it, daily interest rate? She said I do n't know, I have to ask. I waited for almost - minutes and she came back on the line and said a supervisor said it 's a charge by the bank so I pay my loan off. I said WHAT? I 'm paying an interest rate of 3.35 % to pay off this loan. She said would you like to speak to a supervisor, I said yes. A supervisor came on the line, right away and I asked him where on my contract does it say a daily interest charge will apply. He said you signed the contract and it 's in the Finance Charge that you will pay at the end of your loan, I said WHAT, THIS IS FRAUD. A CONTRACT IS A CONTRACT AND YOU CA N'T ADD ON OTHER INTEREST CHARGES. How can this hidden fee be allowed? A contact is a contract. If I decided to lower my payment because I thought it was something I wanted to do I ca n't. A contract is a binding contract. No where is it written about a daily interest fee charge on my contract. A contract is a binding contract and I feel they are defrauding me and charging me a hidden fee.

Capital One customer in New Jersey
Dec 28, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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