Review and analysis of over 36 complaints against USAA Savings
USAA Savings consumers have reported over 36 official complaints related to Problems when you are unable to pay. Out of the 36 consumer complaints against USAA Savings, 25% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 97% were processed in a timely manner. 19% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 19% resulted in non-monetary compensation.
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USAA Savings Consumer Loan problems when you are unable to pay February 5, 2017 - I am 60 days late on my auto loan. I have explained to the bank ( USAA ) that I am unemployed. Since they can not do or offer a deferment I asked if I could short sell the vehicle. I would like to take it to a dealer and try to get as much as possible. I know I 'll still owe the bank money but I 've estimated that a short sell would create a deficit of around 8,000. If they repo it and throw it on a repo lot that deficit could exceed 11,000. That 's 3,000 and could possibly be up to 4,000 that I 'm basically being forced to take because they do n't want to deal with a short sale. I even said I... |
USAA Savings Consumer Loan problems when you are unable to pay February 3, 2017 - I became permanently - -/-/-. I am - % service connected veteran and also on -, I was forced in to bankruptcy. During the bankruptcy I signed an affirmation agreement on my -/-/- - and paid the balance in full. USAA has the credit report showing a charge off after a - day late -/-/-. First off a financial institution does not charge off anything for - days, a - day late is not a charge off. The payment was not even - days late, due to the bankruptcy and reaffirmation agreement there was a mix up with the bank I believe. This loan was paid in full prior to... |
USAA Savings Consumer Loan problems when you are unable to pay January 21, 2017 - I was out of work from - -, 2016 until - -, 2016 due to a - that required at least - weeks of recuperation without use of my -. My worker 's comp claim was denied. I was attempting to go back on light duty, which my employer denied. I attempted to file a claim for unemployment, because although I had initially been informed I could work light duty, my company would not let me return to work with restrictions. On - -, 2016, I called USAA to inform them that I was out of work, and could not make my auto loan and personal loan payments, and initiated the USAA debt prote... |
USAA Savings Consumer Loan problems when you are unable to pay December 9, 2016 - I initiated voluntary repossession on - vehicle loans with USAA. On Friday, - - I received my first notice that the sales had been conducted. The notices included the balance of the loans not paid by the sales. The notices ( - notice for each vehicle ) told me to contact USAA by - - and - to setup payment plans. I called on - - to do this. Again on - -, -, - and -. However, USAA had already referred my account to collections! I 'm being contacted by phone and mail by their collection company, - - as of Friday, - -! I have made every effort... |
USAA Savings Consumer Loan problems when you are unable to pay September 8, 2016 - USAA knowingly uses a criminal enterprise to steal vehicles, cash inside the vehicles and personal identifiable information. USAA promised me I was being considered for a loan modification and promised me as long as the loan was in the process that nothing would happen. I find out later they lied and my vehicles were stolen off my property. USAA rep told me once a decision was made on the loan modification that I would have 5 days to bring the loan current if it were over 60 days. They lied and pulled a bait and switch.... |
USAA Savings Consumer Loan problems when you are unable to pay August 30, 2016 - They refuse to address issue over phone where we can talk NO, they rather send NO supporting documents and continue to make me and others suffer, I am dying because of them, my life is ending fast over their theft. Of course they need more time research they are committing illegal crimes and need to be stopped, the consumer has been cut out of the equation in the process. THEY PROMISED to call but refuse cause they know they owe money they rather commit fraud, consumer terrorism and murder and embezzlement cause regulators let them get away with this. Disgusting, I Am loosing my life and futur... |
USAA Savings Consumer Loan problems when you are unable to pay August 28, 2016 - I have been totally and - since - 2011 and trying to clean up my credit reports, USAA is reporting a vehicle loan of mine as a charge off which is incorrect, I filed bankruptcy in - 2011 but due to my child 's death the bankruptcy was not completed and the court has since vacated the entire bankruptcy. However during the bankruptcy I reaffirmed the vehicle loan and paid the loan in full anyhow. The vehicle loan is being reported as a charge off, which does not even make since considering USAA has the payment only being late 30 days, which is also false however because after the bankru... |
USAA Savings Consumer Loan problems when you are unable to pay August 1, 2016 - I had a vehicle reposessed and immediately paid the outstanding amount. I was n't even aware that I was behind on my payments since they were set to " auto pay ''. To add to the problem I moved during that time and my mail did not get to me. It continues to be reported as a suit or judgement to all - credit agencies and is demolishing my credit rating, as well as my ability to qualify for various jobs.... |
USAA Savings Consumer Loan problems when you are unable to pay July 15, 2016 - after months of trying to work with USAA to straighten out the loan. mostly due to their fault by not taken the money, they repossed my car on -/-/2016. after which I called and asked to stop payment..they told me NO.. then -/-/- they sold the car at auction..I have yet to hear of outcome.. - - 2016 the proceded to take a payment from my bank account and causing me to " bounce '' a payment..and then charging me a - dollar overdraft fee..and now they want me to pay them - dollars..i have called and after being transfered several times they hang up on me..I belive that USAA is... |
USAA Savings Consumer Loan problems when you are unable to pay June 7, 2016 - I contacted USAA regarding a past due auto loan and advised I would like to voluntarily surrender the vehicle. USAA mailed the form to complete the repossession process. I completed the form and faxed back to USAA. I followed-up with USAA and they advised it is not cost efficient to repossess the vehicle at this time. They instructed me to write a letter of consideration to release the title for $0.00 contribution. I faxed the letter of consideration to release title on -/-/16. I have called USAA multiple times and have been placed on hold for 30 minutes at a time or transferred to dep... |
USAA Savings Consumer Loan problems when you are unable to pay May 21, 2016 - There are communication between myself and bank but they put as all my fault, I am veteran working away from home most of my times, so I told USAA to take out $250.00 bi weekly for my car payment, well after - payments they stop and I did n't realized they stop, after 60 days they repo my vehicles and told me I fail to make my car payments, my car payment was $350.00 a month buy but I been paid them $500.00, after I relized they repo my car I called them and ask them why they not notified me they reply that I did not answer my phone! Well they lie to me becauce I did not received any ... |
USAA Savings Consumer Loan problems when you are unable to pay April 7, 2016 - Hi, I receive multiple calls a day back to back. I receive calls from - to right before - at night. During my work day I am unable to answer my phone but they constantly call my cell back to back, an hour apart. Is n't there a law protecting the consumer from back to back calls, especially on their cell phone? ... |
USAA Savings Consumer Loan problems when you are unable to pay December 13, 2015 - I defaulted on an auto loan, the vehicle was repossessed and sold at auction. The remaining balance of the loan was transferred to me and went to collections. Over a period of 2 or 3 months I settled the debt with the collection agency satisfying the remaining balance of the loan. Over a year later, the original finance company has started sending me bills for the settled amount of the loan. I contacted them and they claimed it was an error and not a bill and told me they would discontinue sending me bills. 30 days later, I received a second bill with a late fee attached to it. When I call the... |
USAA Savings Consumer loan problems when you are unable to pay November 16, 2015 - I lost my job for several months while I was -. While I ended up finding a job, by the time I found it, I was showing and was offered a much lower salary. I had a car loan with USAA for a - For - that fell behind. I kept in constant communication with them and was told re-possession starts at 90 days. I got paid and was going to pay my loan at 86 days, but when I returned home from work, they had re-possessed my car, 4 days earlier than they said they would. They now want $550.00 in re-possession fees, and they towed my car into another state, so now I will have to take unpaid time ... |
USAA Savings Consumer loan problems when you are unable to pay October 11, 2015 - I had a $ - Home Equity loan taken out with USAA.com five years ago. The interest rate I received at the time for the loan was 4.49 %. This month, the HE loan was converted to a fixed-rate loan, as had been expected after the first five years. What was not explained to me was that they bumped up my interest rate by 250 %, to 10.35 %!! When I asked about this possibility several months ago, I was told it would depend on market conditions. '' Clearly, interest rates have not doubled since I took out my HE loan, and nothing else about my credit history ( which is excellent ) has changed! I 'v... |
USAA Savings Consumer loan problems when you are unable to pay July 13, 2015 - I was going to do a bankruptcy but stopped the process, the car was sent for collection to - ... it is showing that it is a repo which is not I have been making paying through the company - that USAA assigned to it. I need that collection off my credit because it is affecting me getting a new car. This account is being paid on the - of the month at $300.00 ... |
USAA Savings Consumer loan problems when you are unable to pay July 1, 2015 - Like many of the military veterans USAA serves, I filed for bankruptcy. I immediately confirmed my intention to pay my vehicle loan in full. However, USAA eliminated online access to the loan and refuses to even send paper statements. The only way I 'm allowed to verify account information is to call a separate phone number that rarely works, apparently due to under-staffing in the bankruptcy department. USAA will permit you to set up monthly automatic payments for your loan, but a representative warned me that they do not stop the payments once the loan is paid off. After inexplicably making ... |