Review and analysis of over 204 complaints against GE Capital Retail
GE Capital Retail consumers have reported over 204 official complaints related to Customer service / Customer relations. Out of the 204 consumer complaints against GE Capital Retail, 14% were disputed by the consumer (i.e. the consumer was not happy with how GE Capital Retail responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against GE Capital Retail resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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GE Capital Retail Credit card customer service / customer relations September 13, 2015 - I received an offer to apply for the Synchrony Bank BP Credit card. I spend alot of money at - - - in my area and could use the rewards that were offered. I, therefore, applied for the BP Gas card on - -, 2015. I was immediately told to call to finalized my credit application because I had an fraud alert on my Transunion credit report. I called and was told by the representative that I had to be verified by receiving an text to my phone. I gave my number and received an text. However, I did n't get all - digits correct because I am partially -. I was told I would receive a... |
GE Capital Retail Credit card customer service / customer relations September 9, 2015 - I am getting harassing phone calls from morning until night. I explain to my account holder that I was lay off at my job, for about 6 to 8 mths.But my company called me back to an new department. And can they please work with me until I get back on my feet.First I needed to find me somewhere to live because I was living in a women 's shelter. I am paying them something but not the full amount, l asked if they would wave some late fees to help me but that was a NO! All the robo calls is stressing me completely out - separate numbers back to back from morning to night.Last call tonight was at... |
GE Capital Retail Credit card customer service / customer relations July 13, 2015 - I am having a problem accessing my Care Credit Card account online and the bank issuing the card, Synchrony Financial, is not helping me gain access to view my account information online on their website. I have no idea what is going on with my account now. Their Customer Service department has been no help at all and do not seem to care. Every time I try to log into the website at - I am getting messages saying Your account information is not available online. Please contact Customer Service at the phone number provided on the back of your card or statement. '' My log in information is co... |
GE Capital Retail Credit card customer service / customer relations June 28, 2015 - We bought a mattress and springs using promotional financing from - with Synchrony Financial. The mattress is a defect. The side is not sturdy on - side and people roll off. and - sent out an inspector but he did not spend more than - minutes and did not return this product. This defect has resulted in - - to my family. This is unacceptable and -/Synchrony needs to issue a full refund. I will not tolerate further injuries. ... |
GE Capital Retail Credit card customer service / customer relations June 25, 2015 - I used the Synchrony Bank financing offered by my plumbing company to pay the bill for the major repairs they made when a pipe burst in my rental house - -. I chose the 6 mo/0 % interest option expecting the insurance claim plus my wages from tutoring would cover it. A few days later, the claim was denied. If I failed to pay in - months, the interest rate would go up to 26.99 %, so the plumbing company Operations Manager agreed to change my contract to the 14.99 % revolving option. We made that revision - - and he faxed it to Synchrony Bank as he customarily did. But, the - -... |
GE Capital Retail Credit card customer service / customer relations June 18, 2015 - I applied for a Sams Club Master Card when I became a member. I was excepted and given a temp. card, and told I 'd receive a regular card in the mail 7-14 days. After waiting 23 days I called. It was prob about - min before I was able to talk to someone instead of the computer. I explained I never received my card and they tell me it was sent out over - wks ago. I told them to cancel it and send me a new - cause I never received it. Everything seemed good ... ..I was wrong. This time I waited 15 days and nothing, so I called again. I asked if they sent my - '' card yet. ( After of... |
GE Capital Retail Credit card customer service / customer relations June 8, 2015 - I have a J C Penney account. My last - orders have been cancelled without any explanation. I have called to speak to them and now I have been given or transferred to - different - numbers all with - speaking people who have not answered my questions. I was told with each I would be able to do a survey on the call and was never given a chance to do the surveys. I would like an answer. I tried to call another number which was given to me by the .com number to my credit card company, this number was actually the first number I had called. -. ... |
GE Capital Retail Credit card customer service / customer relations June 1, 2015 - This is a - complaint on CFPB Case--. I received the letter dated -/-/15 reflecting a balance of $3700.00, Synchrony said they had credited the account due to customer service and goodwill. We immediately paid this balance of $3700.00 on -/-/15, to be 100 % finished with this company. Today on -/-/15 I received a statement showing a payment of $3700.00, than a $25.00 late fee was applied for not making a payment on - ( I was in a dispute with them ... seriously why would I make any payment until I heard their response ), also there was an additional $220.... |
GE Capital Retail Credit card customer service / customer relations May 26, 2015 - On -/-/- I was approved for a Synchrony credit card through -. On Sunday, -/-/-, I went to - to purchase a desk chair and was told that I could no longer use the Synchrony credit card that I would have to reapply to their current vendor. I was terribly shocked that after only five months that I have an increased credit line that is null and void. It was suggested by - customer service that I apply for another credit card with their current vendor ; however, this would not be in my best interest in that I have more than enough credit cards at this time. I called Synchrony Fin... |
GE Capital Retail Credit card customer service / customer relations May 9, 2015 - I purchased a new lawn mower and took our a load with - - - which has is handle by Synchrony Financial. I received a credit card related to this load in - 2015. I attempted on - - 2015 to setup an online account to manage the load and make payments. The account setup did not go well. I called - for assistance with the account. I was told - was having issues with their internet site and to wait a few hours. I did and it still did not work. A few days later I tried to again and was unable to access my account. I called and was told be a supervisor that the E-services team... |
GE Capital Retail Credit card customer service / customer relations April 28, 2015 - Payed off the balance due in full on a Walmart credit card by electronic transfer of funds from our checking bank account. Walmart took the payment and credited the credit card account for the amount but will not make the line of credit available again. They have said it is their policy in the event of large payments ( which this one was ) to wait to make the credit available again until there is no chance we will cancel our electronic transfer of funds from our checking account. ... |
GE Capital Retail Credit card customer service / customer relations April 20, 2015 - I can not access my account and never received the credit card. I am attempting to make a payment as I have made a purchase on my - account. The customer service representative can not accept payments and the automated system that it refers you to only hangs up -. The customer service rep for - said she does not have another number that I can reach out to Synchrony Bank at she told me to call back after -. I ca n't get out of a loophole with simply trying to obtain my credit card and simply making a payment. ... |
GE Capital Retail Credit card customer service / customer relations April 13, 2015 - I keep getting calls on my cell phone from Synchrony Bank on my Care Credit account, which apparently is a call center in - -, -. I explained that they are not authorized to call my cell phone for debt collection. The clerk and his supervisor would not listen to me in spite of my repeating that I would make a payment -/-/2015. When I found out the 'collectors ' were outside the - - refused to 'preauthorize ' a debt to my checking account for -/-/2015, which they threatened to add additional late fees. I told them I 'd send a check with my statement 'tear off ' paymen... |
GE Capital Retail Credit card customer service / customer relations March 25, 2015 - I noticed on my credit report a charged off $930.00 balance with Synchrony Bank for an - card account. I called the available customer service number, gave them my Social Security number, then was told by an automated voice we are not taking calls at this time. '' I have tried numerous times to contact the company to no avail. I do not know how I am supposed to rectify my past due debt. ... |
GE Capital Retail Credit card customer service / customer relations March 24, 2015 - On -/-/-, I called - credit cards at - - - - and spoke to - '' to cancel my - father 's credit card account. He advised me that the account was canceled and if I had any questions, to call - - - -. On -/-/-, I received - NEW - credit cards on the same account, - in my - father 's name, and - in the name of my - mother. On -/-/-, I called customer service - - - - and spoke with `` - '', giving him my mother and father 's dates of death and my father 's Social Security number ( AGAIN ) as well as my name and addres... |