GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Customer service / Customer relations California

On -/-/-, I called - credit cards at - - - - and spoke to - '' to cancel my - father 's credit card account. He advised me that the account was canceled and if I had any questions, to call - - - -. On -/-/-, I received - NEW - credit cards on the same account, - in my - father 's name, and - in the name of my - mother. On -/-/-, I called customer service - - - - and spoke with `` - '', giving him my mother and father 's dates of death and my father 's Social Security number ( AGAIN ) as well as my name and address and advised him to close the account as both parties on the account are -.


... recently received a letter that was unclear regarding the desire to close [ the ] account '' and requesting my - father to ... confirm your desire to close your account by calling the toll free number listed below. '' The number given was the same number I had ALREADY CALLED -. On -, I called that number and spoke to - ''. I told him I wanted to make absolutely sure the account was CLOSED. He advised me the account was closed and told me to simply ignore the letter ''. Then he told me I could call - - and speak to the - '' to try to resolve the matter. On -/-/-, I sent the Synchrony Bank Customer Service Department a letter detailing the fact that I had already called and had quite unambiguously stated that the account should be CLOSED due to - of the account holders - BOTH OF THEM - and that my - father HAD NEVER WRITTEN THEM A LETTER AS THEY CLAIMED IN THEIR CORRESPONDENCE. I also requested written confirmation that the account was, in fact CLOSED. To date, I have received NO RESPONSE WHATSOEVER from their Customer Service Department.