GE Capital Retail Credit Card Complaint

Customer service / Customer relations

GE Capital Retail Credit card department,

Customer service / Customer relations Wisconsin

I purchased a new lawn mower and took our a load with - - - which has is handle by Synchrony Financial. I received a credit card related to this load in - 2015. I attempted on - - 2015 to setup an online account to manage the load and make payments. The account setup did not go well. I called - for assistance with the account. I was told - was having issues with their internet site and to wait a few hours. I did and it still did not work. A few days later I tried to again and was unable to access my account. I called and was told be a supervisor that the E-services team would need to look at it. Since then I have called several times and have been told to wait for a call back. It has been 3 weeks and there is no resolution. I called again today - - 2015 and was told to call back on Monday. This is a loop of lack of service. I 'm am prohibited me from access my account and paying my bill. I have an excellent credit rating and always pay my bills on time and pay my credit cards in full each month.

GE Capital Retail customer in Wisconsin
May 09, 2015

* Source: CFPB Complaint Database

GE Capital Retail response to complaint:
Closed with explanation

Created with Highcharts 4.2.3GE Capital RetailCustomer service / Customer relationsSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relationsSource: Consumer Financial Protection Bureau

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Contact GE Capital Retail

https://www.synchronyfinancial.com/
866-419-4096
950 Forrer Blvd 
Kettering, OH 45420
GE Capital Retail
GE Capital Retail

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