Review and analysis of over 67 complaints against Bank of the West
Bank of the West consumers have reported over 67 official complaints related to Problems caused by my funds being low. Out of the 67 consumer complaints against Bank of the West, 18% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 97% were processed in a timely manner. 48% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Bank of the West Bank account or service problems caused by my funds being low March 25, 2017 - I had a balance with no outstanding checks or charges of - i placed a charge for - dollars for a promo that day the -/-/-. It left me with a balance of - cents I had gone over my bank statement the checks that the bank sent had all been delivered and by the statement it appeared that they were all paid. It did not indicate on the online banking or anywhere i could see that indicated otherwise. I checked my online banking activity and noticed that the - dollar chcck was still pending and that my account would be overdrawn with that check I had verified the funds prior to placi... |
Bank of the West Bank account or service problems caused by my funds being low December 6, 2016 - Bank of the West charged a $36.00 fee for a check paid on -/-/- due to insufficient funds/overdraft. The account statement shows that there was enough money to cover the check, and there was money left in the account on -/-/- after paying the check.... |
Bank of the West Bank account or service problems caused by my funds being low October 21, 2016 - The bank charged me a $35.00 fee which was unfounded and a huge disservice as a single mother who literally counts pennies to feed my child. I will not have anymore income for two weeks and that $35.00 dollars was literally the budget to feed my daughter! Child Support issued my benefits on -/-/16 ( documentation attached ). I wrote a check in the afternoon on - postdating it for -/-/16 which is when the $130.00 showed up in my bank ( which was initiated on - ). Yet, somehow when I woke up on -/-/16 the check had already been cashed ( again it was post dated -/... |
Bank of the West Bank account or service problems caused by my funds being low August 23, 2016 - I had declined all overdraft protection on my account per debit card and other transactions. I was told that I could not do that on recurring transactions though but they did credit those fees and told me it would no longer go through if there was no money in my account. Month later I get back from out of town to find multiple overdraft fee notices in my mail. So I finally check into my acct which I was unaware had a problem to find that I had a balance of $ -- and that over $1700.00 of that negative balance was just in fees alone. I spent multiple hours on phone trying to resolve the iss... |
Bank of the West Bank account or service problems caused by my funds being low August 19, 2016 - I opted out of debit card overdraft protection with Bank of the West because I thought that it meant that any payment from my debit card would be declined if I did n't have enough funds. According to their website, overdraft protection covers automatic payments and recurring debit card transactions. I forgot about an automatic debit payment that the bank allowed to go through, totally my fault for forgetting, but I became overdrawn by $7.00 so they charged me a $35.00 fee. When I called to find out why and to have them explain it to me, one person told me it was at the bank 's discretion t... |
Bank of the West Bank account or service problems caused by my funds being low April 17, 2016 - THE BANK CHARGED AN ADDITIONAL IMPROPER $35.00 DOLLARS INSUFFICIENT FUNDS FEE, PLUS A MONTHLY SERVICE CHARGE OF $10.00 TO TAKE AWAY MY EARNED $10.00 DOLLARS BONUS FOR USING POPMONEY SERVICES. AS BECAUSE OF THIS BANK ACTION $48.00 DOLLARS IS MISSING FROM MY BANK CHECKING ACCOUNT. THIS BEGAN THURSDAY - - AS A MERCHANT REQUEST FOR PAYMENT CAME IN FOR IN WHICH THE BANK PAID AND CHARGED THE $35.00 INS.FUNDS FEE THIS MADE MY ACCOUNT BALANCE A NEGATIVE - $8.00. EARLY FRIDAY MORNING I MADE A CASH DEPOSIT FOR - DOLLARS THIS BROUGHT MY ACCOUNT IN THE POSITIVE TO $-, LATER THAT ... |
Bank of the West Bank account or service problems caused by my funds being low January 27, 2016 - The bank charged outrageous fees and has predatory overdraft fees. ... |
Bank of the West Bank account or service problems caused by my funds being low January 25, 2016 - I applied for a job through a company that was false. The job was set up for me to work at home and they would mail me funds. I contacted the - Attorney in Colorado and found out after I had cashed the check that these are false businesses made to get you to spend your money on their businesses. My bank charged me a $15.00 fee even though I went to them on Monday after I had deposited the check on Saturday and they still charged me the fees even though I explained that this was a fraudulent business. Then they bounced a check and charged me - because I was short about $6.00. ... |
Bank of the West Bank account or service problems caused by my funds being low August 7, 2015 - I have - accounts with Bank of the West and I had a $1600.00 hotel bill go through my checking account and posted online as - - on - - when it was no where to be seen on the -. They are back to the old habits from the class action suit of taken the highest amount and moving it around to hit your account with the most fees. It should be just one fee for the $1600.00 bill since I did n't transfer funds from one account to this one in time, but they shifted it to make everything else fail and left others pending to hit the following day. They would not have cashed a check an... |
Bank of the West Bank account or service problems caused by my funds being low August 6, 2015 - Bank of the - branch has been my bank for 27 years. Several years ago the present Manager and assistant told me I should have a Gold Line attached to my checking account because I was paying excessive overdraft feets that compiled even though the deposit to cover them was entered the same day. They placed the fees - then registered the deposits. This has been the same only worse with the Gold Line because they can randomly choose an amount to transfer to cover an overdraft. Anywhere from $50.00 up and then charge a loan fee of 19.9 % which is very very high. I asked the Manager - in... |
Bank of the West Bank account or service problems caused by my funds being low May 4, 2015 - I am a former customer of Bank of the West ( FDIC # - ), who spent much of - and - attempting to close my personal checking account. I initiated phone communication with Bank of the West on - -, when my bank was in good balance, and was immediately thrust into a bureaucratic nightmare. When I called the - number, I was informed that I had to speak with the branch at which I opened the account. As I have moved away from - -, where the account was opened, I found myself with no recourse but telephonic communication. I attempted to call the branch at which I opened the acc... |
Bank of the West Bank account or service problems caused by my funds being low April 27, 2015 - On - -, - I set up an account with Bank Of The West. The account was a fresh start account for my son. Upon opening the account, I was informed that after a year of good standing the service fees of $12.00 a month will be dropped. On - -, - I spoke to a branch manager to have him drop the fees, he informed me that the fees were dropped. On - -, - I noticed the $12.00 fees ( there have been fees taken out since - - ). When I spoke with a branch manager she stated that my account will continue to be a fresh start account because there was an overdraft amount ... |
Bank of the West Bank account or service problems caused by my funds being low April 22, 2015 - I would like to submit a complaint against Bank of the West for how they process checking account transactions. I had a debit card transaction of - that was pending over a weekend my account at that time had the funds. Then on Monday an individual cashed a check that I gave them in the amount of -. On Monday night there was a - in my account plus a deposit I made at an atm machine in amount of - but was n't until after business hours. On Tuesday the bank charges me - overdraft fees they processed the check first which was the higher amount which put me at a negative balance then... |