Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Checking account Problems caused by my funds being low California

On - -, - I set up an account with Bank Of The West. The account was a fresh start account for my son. Upon opening the account, I was informed that after a year of good standing the service fees of $12.00 a month will be dropped. On - -, - I spoke to a branch manager to have him drop the fees, he informed me that the fees were dropped. On - -, - I noticed the $12.00 fees ( there have been fees taken out since - - ). When I spoke with a branch manager she stated that my account will continue to be a fresh start account because there was an overdraft amount of $4.00 in - -. The overdraft fee was paid the very next day. There was a breech of contact because I was lead to believe that after a year of good standing my account will not be considered a fresh start account, which is why I agreed to open this type of account with this bank. I am aware of the - waiver which expressly requires the bank to consider hardship. I am also aware of the banking code, which requires the banks to behave sympathetically.