Bank of the West Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Bank of the West Bank account or service department,

Checking account Problems caused by my funds being low Nebraska

I would like to submit a complaint against Bank of the West for how they process checking account transactions. I had a debit card transaction of - that was pending over a weekend my account at that time had the funds. Then on Monday an individual cashed a check that I gave them in the amount of -. On Monday night there was a - in my account plus a deposit I made at an atm machine in amount of - but was n't until after business hours. On Tuesday the bank charges me - overdraft fees they processed the check first which was the higher amount which put me at a negative balance then processed the debit transaction after that causing - over draft. My complaint is the debit card was sitting on pending way before a check was even processed but yet the higher amount transaction got processed first. When I asked my bank they told me that they determine which is more important and process that first. I asked them how they determine which one is more important and I was told by bank manager that they go by the higher amount in determining which one is more important. What even give them this right to determine which is more important of a transaction and if this was the case why was n't the check cashed before all my other transactions that were pending over the weekend which were all much lower then the check amount of -. I will not argue against having - over draft fee but I am furious that they could arrange the order of my transactions being processed. To me what ever gets posted to your account first should be processed first not whether or not a branch manager thinks - transaction is more important then another transaction.

Bank of the West customer in Nebraska
Apr 22, 2015

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with monetary relief

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