Review and analysis of over 280 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 280 official complaints related to Problems caused by my funds being low. Out of the 280 consumer complaints against SunTrust Bank, 13% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 58% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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SunTrust Bank Bank account or service problems caused by my funds being low February 14, 2016 - At the end of business on -/-/2016, my commercial business account had an available balance of $31.00. The bank indicates that a transaction from LawDepot.com in the amount of $33.00 placed the account in an overdraft status of $ ( - ). Subsequently, all other transactions ( - - transactions of $1.00 each, and a - 's transaction of $9.00 for a total of $20.00 ) were paid, with associated overdraft fees of $38.00 per transaction. The preceding produced an account overdraft status of $ ( - ). However, based on bank, cash management, and merchants ' date and time ... |
SunTrust Bank Bank account or service problems caused by my funds being low February 3, 2016 - On the nigh of -/-/2016 to -/-/2016 it appeared that Suntrust reorganized my transactions to create more overdraft fees that there should have been had they be posted in the order received. ... |
SunTrust Bank Bank account or service problems caused by my funds being low January 28, 2016 - This complaint is in regard to Suntrust Bank and their overdraft practices. Recently, I inadvertently overdrew my account by $42.00 through - transaction. The next day, several items that had been previously pending cleared my account and I was assessed - overdraft fees for $36.00. One the day these transactions cleared, the purchase that overdrew my account was still pending. All of the transactions posted to my account with a positive balance. Suntrust advised that overdraft fees begin the moment the " available balance, '' becomes negative. That is, the balance in the account that... |
SunTrust Bank Bank account or service problems caused by my funds being low January 22, 2016 - I overdrafted my account at the ATM in order to pay a bill but immediately deposited cash back into the ATM in order to bring my account back over - dollars in positive balance. SunTrust 's policy is to waive overdraft fees if they are covered in the same day. The next morning I woke up to see that SunTrust had charged me - dollars in overdraft fees in order to bring my account overdrafted again. As I already deposited all my cash into the ATM, I ca n't do anything to bring the account back into the positive. When I called and talked to multiple supervisors and managers, they said they w... |
SunTrust Bank Bank account or service problems caused by my funds being low January 20, 2016 - I accepted Suntrust bank overdraft protection after reading their disclosure statement and what I needed to know about overdrafts and overdraft protection. In their statement it says : " An overdraft occurs when you do not have enough money in your account to cover a transaction, but the bank pays it as a courtesy. Suntrust can cover your overdrafts in two different ways '' : 1. We have standard overdraft practices that come with your account 2. They offer overdraft protection plans. It continues : " You will incur a fee of up to $36.00 each time an overdraft is paid. '' On -/-/2015 m... |
SunTrust Bank Bank account or service problems caused by my funds being low January 7, 2016 - My personal account is with Sun Trust bank. The paoblem is with a practice that banks use known as reordering transactions. On - - - I had numerous transactions that I made for the - season. On Monday - - - I had a balance of $45.00. I went to - and spent about $10.00 on my debit card, The next morning - - - i look at my phone and see that I am now negative over $400.00. I expected to see - overdraft fee because my wifes check that was direct depositied from her employer was incorrect, they did not pay her the full amount due by - of dollars. That b... |
SunTrust Bank Bank account or service problems caused by my funds being low January 6, 2016 - I 'm being charged an ISF penalty that does not make sense to me. The bank says larger entries are prioritized when payments are pending regardless if those smaller entries come previous ( 3 days ), even if those previous pending entries were being covered with sufficient funds. How so? ... |
SunTrust Bank Bank account or service problems caused by my funds being low January 5, 2016 - On Sunday -/-/- I incurred a restaurant charge on my debit card for $61.00. I at the time had an outstanding balance in excess of $200.00. This item was listed immediately as a pending charge. On Tuesday -/-/- I submitted a return for a purchase that was credited $22.00 to my debit card from where I returned an item. This credit did not show until -/-/-. I also purchased an item for $8.00. Again I had an outstanding balance of at least $200.00. This item also showed up immediately as pending. On -/-/- I had a utility payment to hit my checking account in the amoun... |
SunTrust Bank Bank account or service problems caused by my funds being low December 29, 2015 - My wife and I have an active savings and checking account with Suntrust Bank. We began to to experience a problematic series of overdraft charges beginning in - of 2013. My wife had enrolled us in an service they promoted as being able to help us with possible overdrafts to our account in order to ensure that our large bills such as rent and car payments would not be affected by a late processing deposit or refund from a return etc. Starting in -/-/- and continuing for several months, we began to notice that purchase or payments made over the course of several days were processed or po... |
SunTrust Bank Bank account or service problems caused by my funds being low December 16, 2015 - My bank account was charged - overdraft fees when only one should have been charged. - payments posted to the account on -/-/15. These were for $94.00, $17.00, and $10.00. However, Suntrust posted the largest payment first causing the account to go to - $1.00, and then proceeded to post the other - payments. Because of this, - overdraft fees were changed. If the smaller payments would have been posted first, only - overdraft fee would have been charged. When contacted on - and -, the - of the - stated that it was there policy to post the largest payment... |
SunTrust Bank Bank account or service problems caused by my funds being low December 3, 2015 - I had a bill come out early by two days and they overdrafted - items in one day starting at a - dollar purchase. I am now in - $ in over draft charges when my purchases were not even a $100.00 total. Refused to refund any of the charges. ... |
SunTrust Bank Bank account or service problems caused by my funds being low November 18, 2015 - I had a bill payer set to be paid from my suntrust checking account on -/-/2015 for $940.00 to Suntrust Mortgage, $180.00 for - -, $50.00 to the - - -. I - my bill payer service on -/-/2015 ( 3 days in advance of these payments being sent ). Suntrust still pulled the $940.00 from my account and then charged me $36.00 NSF fees for the other - items after there no longer funds in the account to cover them ( these were canceled in advance of the - - date as well ). As a result I accumulated $570.00 in NSF fees from debits that occurred during the... |
SunTrust Bank Bank account or service problems caused by my funds being low November 17, 2015 - I submitted a complaint about my financial institution on - -, 2015 ( Case number - ) regarding overdraft fees put on my account for an item that I had sufficient funds to cover. Because of the overdraft charge for that item, my account was in the negative and I was not going to put more money into the account until that fee was returned. Since then I have been charged numerous overdraft fees that should not be on my account. If the first fee was actually returned, I could have had my account in the positive. Suntrust, which is my financial institution charges overdraft fees before th... |
SunTrust Bank Bank account or service problems caused by my funds being low November 11, 2015 - I have an account with Suntrust bank and on - -, 2015, they charged me and overdraft fee on an item that was able to clear my account. The overdraft fee charged was $38.00 on the same day of the - -, 2015 and my account was still positive $32.00 and after the fee they charged me cleared I was still positive in my account with $17.00. This bank charges overdraft fees before 24 hours. ... |
SunTrust Bank Bank account or service problems caused by my funds being low October 19, 2015 - On - -, an amount of $220.00 was moved from my checking account to my car loan with Suntrust. This was not initiated by me. I later found out from a Suntrust phone rep they moved these funds themselves. Because they did not notify me this was done, I processed a payment at the same time, also for my car payment ( the only thing this account is used for ). Given the payment was made twice, I received an overdraft and an extended one - due to a payment I did n't even initiate. I called to rectify this and was told it was no problem, to simply dispute the payment from -/-/-. I stated... |
SunTrust Bank Bank account or service problems caused by my funds being low October 7, 2015 - statement is attached with this complaint. bank charged multiple overdraft charges, they cleared the larger checks first and pushed the account in to overdraft, they did not pay the lower amounts first. i should have been charged overdraft fees only once, rather than multiple times. i believe this is creating you to pay too much extra money. they have unjustifiably charged me about ten times the fee. also they charge extended overdraft fee. this has been happening for several years, i have talked to the bank on multiple times, they continue same practices. this is very negative and detrimental... |
SunTrust Bank Bank account or service problems caused by my funds being low October 1, 2015 - I opened a checking account with Suntrust Bank on -/-/- with an opening deposit of ( I think ) $100.00. I never received a debit card. About 1 month later I received a letter apologizing for not sending a debit card and stating that an extra $25.00 would be deposited to my account as a courtesy. I never received a debit card, never received more information from Suntrust, and could not open an online account without the card. -/-/- I received a notice from Suntrust stating my account was overdrawn and that I owed $7.00. I had been charged a monthly fee of $12.00 for 11 months... |
SunTrust Bank Bank account or service problems caused by my funds being low September 25, 2015 - Ihave notice that suntrust is paying all big items that come in first, no matter when it came in and the charging me - dollars for all of the smaller items. which is causing me to overdraw my account a lot this past week. i had - small charges the were made way before the large transaction and was charged - times ... |
SunTrust Bank Bank account or service problems caused by my funds being low August 24, 2015 - Suntrust bank created a situation where they forced an over draft coverage on an account that has no over draft coverage. I reminded the bank that there is no overdraft coverage on the account and that federal law prohibited over-drafting with out the consent of the customer. I have never given my consent for overdraft coverage, and was clear, that if I do not have available funds in the account, then decline the transaction for insufficient funds. Suntrust runs algorithms on the account to create overdrafts and then manufacture debt. This is a clear violation of the federal law. On Friday the... |
SunTrust Bank Bank account or service problems caused by my funds being low August 21, 2015 - Suntrust Bank has consistently reordered my transactions to charge me multiple NSF Fees. These small transactions were not showing as pending but as posted as early as 2 days before the charges were added. I had - check outstanding and this was somehow placed before the other transactions so NSF fees could be charged. ... |
SunTrust Bank Bank account or service problems caused by my funds being low August 15, 2015 - On various occasions i have overdraft my personal bank account. My pay day falls on every other saturday. As per bank policy i understand overdraft fees will be assessed. On my payday i have received text message from the bank advising me of available balance with the overdraft fees already being subtracted. On monday morning when i got to check my bank account i have been charged with extended overdraft fees. This is a glitch in the banking system but it has been costing me and no one can seem to help me i have called the bank customer service and have gone to the bank and no one wants to rev... |
SunTrust Bank Bank account or service problems caused by my funds being low July 5, 2015 - I have my system set up at Suntrust bank to send me text messages when my accounts get below a certain amount. This way, I can transfer money before - and cover any shortage. This past month has been a joke. I never received a message that my account was overdrawn until the next morning, along with their customary $38.00 overdraft fee.One was even for $3.00 overdrawn. There were ACH payments as best I understand and do not show up as Pending '' and are processed during the night, allowing a person NO time to react. The payments were rejected my account was charged overdrafts which real... |
SunTrust Bank Bank account or service problems caused by my funds being low June 21, 2015 - I have been banking with SunTrust Bank, -. They run all credit and deposits at the end of the business day. When they run debts, they start with the highest and go to the lowest. They do this in order to extract extra overdraft fees and not deny payments when your account is overdrawn. I recently had a situation whereby I had approximately $450.00 in my account and a deposit of $360.00 giving me a credit of $820.00. I had several withdrawals on -/-/2015 listed below : $7.00 $23.00 $29.00 $46.00 $85.00 $280.00 $ - $ -However, I made the $280.00 withdraw late i... |
SunTrust Bank Bank account or service problems caused by my funds being low June 15, 2015 - - had started a life insurance policy. The account - short. the bank decided to charge overdraft charges and then hit the account with maintenance fee and another overdraft fee. I was told by -, because she receive - the bank should never have charged her the second fee. - never asked for overdraft because she just had problems with - - -. I know that the bank took it upon themselves to do this and why dint they take the money out of saving account. ... |
SunTrust Bank Bank account or service problems caused by my funds being low June 13, 2015 - I have been conversing with SunTrust Bank regarding an unethical fee they charged my account. Now they are stating that they could incorrectly gave me a refund that they have to remove out of my account but I never received. ... |
SunTrust Bank Bank account or service problems caused by my funds being low June 11, 2015 - I want to submit a complaint regarding my bank Suntrust. Last week I was assessed an NSF fee of $100.00 for a checking account that was not actually overdrawn. I had unexpected purchase as a pending charge to the account of $49.00. The charge was for a membership to my gym and is n't consistently charged at the same time every month. The pending charge made my available balance less than I had into the account, so I transferred money into it to cover it. I checked the account a couple of days later and saw that a fee of $100.00 had been posted for charges that at that point were still pe... |
SunTrust Bank Bank account or service problems caused by my funds being low May 28, 2015 - I 've been a member of Suntrust Bank for over 15 years. I have a checking account with the bank and I recently had several overdraft fees on my account. I reached out to the Customer Service Department about removing some of the fees and they stated since I have been a long time customer and since I have a direct deposit that the fees can be removed. And the conversation that took place - -, 2015 the representative stated that I would see the refund posted back in my account within 24hrs. I never got any refunds. I made another call to the bank and got transfer from - representative t... |
SunTrust Bank Bank account or service problems caused by my funds being low May 19, 2015 - ComplaintDescription of the complaintMy name is - -. Suntrust took - dollars from me and then refunded it saying that it was a bank era for overdraft protection. Two days later they took - dollars from me although I had - in savings. They refused to refund my money! This is not the first time I have had a problem with suntrust for the same reason. They told me that my savings account was. Loses due to federal regulations and then turned right around and said that all of my money was in savings. What savings account? I went into a branch soon after and withdrew all of my money an... |
SunTrust Bank Bank account or service problems caused by my funds being low May 14, 2015 - On - - my SunTrust account was hit for $140.00 in NSF charges and another $72.00 in NSF charges on - -. These charges where for transactions conducted on - - and - -. However, - drafts came in on - - -, that were paid prior to the transactions that were conducted on the previous Friday and Saturday. At the time the transactions from Friday and Saturday were made, the funds were available. If processed based on the time stamps of the debit card transactions, I would have been only charged $72.00 and not the $210.00 that I was hit with. I know transact... |
SunTrust Bank Bank account or service problems caused by my funds being low April 11, 2015 - I am a new customer of Suntrust bank. When offered, I opted into overdraft protection, assuming there would be commercially reasonable terms as I experienced with - - - applied to my account. In fact there were not. They charged are total of $140.00 of fees to me for transactions that had, in fact, overdrafted my account by $42.00. When I called, they said they only charged fees for transactions over $5.00. - of the fees they charged in fact violated that policy by being for $3.00 each. They voluntarily refunded - unspecified fees as a matter of courtesy. There policy is... |